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"Online exclusive" means I call you, right?

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  • "Online exclusive" means I call you, right?

    A little long....

    I've had this one more times than I can count.
    On my comanies website there are multiple special offers that clearly state "online exclusive, click here to sign up"
    Pretty clear cut, yes?
    Apparently...no.
    In the SC mindest, "Online Exclusive" translates to "Call the sales department and tell them that you want this offer and they can set it up for you", which not only hurts my overall numbers (our commission is based on a calls taken to products sold average) but it also frustrates the hell out of because there is literally nothing that I can do.

    The best conversation I ever had though?

    SC: Yeah, I saw this offer on your website, and I want to get it.
    Me: I'm sorry sir, but I am not able to offer that promotion, I have this promotion instead or these other promotions (I offer other services with the internet)
    SC: No, I just want the internet offer, so give me that.
    Me: Well, Like I said sir, that is only available through the website. I'd offer it if I could, but to get it you have to sign up through the site
    SC: (going from mellow to ballistic in .0009 seconds) WHAT!? How the hell should I know that?!
    Me: It does say "Website Exclusive" next to the offer, sir. I'm sorry for the confusion, but..
    SC: I don't care what it says! sign me up for it!
    Me: I'll be blunt sir. I can't. that offer is locked out from us completely. Not even management can add it on. (thought I'd cut him off at that pass early)
    SC: Are you fucking kidding me?! I need the internet to get to your website to get the offer, but I can't get to the website without the internet! Just GIVE ME THE FUCKING OFFER!!! BLARGETY!!
    Me: Sir, I need you to take a breath and understand something. This is a sales department, I am IN the sales department. My paycheck depends on how much I sell. So if I could give you that offer don't you think that I would? This frustrates me too, but yelling is NOT going to get what you want here. You HAVE to go to the website. Now, do you want the offer that I made you?
    SC: NO! give me the
    Me: (having enough, cutting him off and speaking in my "Daddy's home and the cat is in the blender voice) I don't have it. I told you how to get it. I told you what I can offer. Since you don't want that, you have to go on line. Abusing me isn't going to make that change. Was there anything else you wanted today or do you want to go sign up online.
    SC: (grumbly voice) I'll do it on line.
    Me: Have a nice day sir.
    (At this point I hear what I assume is his significant other in the background) "Oh for...quit yelling at the man and let's go find a computer. He obviously doesn't know how to do his job."
    *click*

    Sigh...and people wonder why I love the rums so much...much like brains to a zombie "Rum makes the pain go away"
    Last edited by Redbeard; 05-27-2012, 05:44 PM.

  • #2
    There are some customers who could ask you to build them a rocket to Venus and when you say you, nor anyone else in the office, can do so, their only retort is you don't know how to do your job...

    ...and believe me, if I could I'd most certainly build those types of customers a rocket so they can go to Venus... free of charge.
    Fiancee: We're going to need to do laundry. I'm out of clean pants.
    Me: Sounds like a job for Gravekeeper!
    Fiancee: What?!
    Me: Nevermind.

    Comment


    • #3
      Quoth thehuckster View Post
      There are some customers who could ask you to build them a rocket to Venus
      I'd rather send them to Uranus.

      B
      "Only two things are infinite, the universe and human stupidity, and I'm not sure about the former."- Albert Einstein.
      I never knew how happy paint could make people until I started selling it.

      Comment


      • #4
        Quoth thehuckster View Post
        ...and believe me, if I could I'd most certainly build those types of customers a rocket so they can go to Venus... free of charge.
        Make sure it's a one-way trip, with NO refunds.

        Don't you just hate folks that can't take "no" for an answer? It's like they hear the word "no" and it translates into their brain as "keep arguing until I get what I want."

        It may work with Mommy and Daddy but it doesn't work in the real world, folks.
        Human Resources - the adult version of "I'm telling Mom." - Agent Anthony "Tony" DiNozzo (NCIS)

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        • #5
          Did you catch the bit where he says "I saw this offer on your website" but then he complains he can't get to the internet to get the offer? WTF? Idiot.
          When you start at zero, everything's progress.

          Comment


          • #6
            Quoth Bandit View Post
            I'd rather send them to Uranus.

            B
            Silly puns aside, Venus would be much cheaper. It's right next door, and I guarantee you nobody's coming back from THAT trip. Even the hardened steel shell of the SC's entitlement isn't going to survive landing on that hell-planet.

            Venus is an awesome place to send SCs, just saying.

            /astronomy geek moment
            What colour is the sky in your world and how high of a dosage do you need before it turns back to blue? --Gravekeeper

            Comment


            • #7
              Quoth Bandit View Post
              I'd rather send them to Uranus.

              B
              Uranus is a cold, desolate place for sure, but astronomers have compared Venus's surface conditions to traditional accounts of hell, minus the grinding teeth.
              Fiancee: We're going to need to do laundry. I'm out of clean pants.
              Me: Sounds like a job for Gravekeeper!
              Fiancee: What?!
              Me: Nevermind.

              Comment


              • #8
                Quoth MoonCat View Post
                Did you catch the bit where he says "I saw this offer on your website" but then he complains he can't get to the internet to get the offer? WTF? Idiot.
                Yeah, I wanted to point that out, but figured it would send him off again. At that point I just wanted him off my phone so I could try and make some money.

                Seriusly, we HATE those website exclusive offers.

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                • #9
                  I hate to play devil's advocate here, but I do know there are companies who will honor online offers either at physical locations or through phone sales departments if the customer asks. The company I sold cell phones for does this and I think a lot of cable companies do it too.

                  Now that's still no excuse for the guying going total SC on you when you shot him down, but might explain why he asked in the first place.
                  "If we refund your money, give you a free replacement and shoot the manager, then will you be happy?" - sign seen in a restaurant

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                  • #10
                    Oh, no. I understand completely calling in if you don't have easy access to try and get the same deal.
                    It's the people that look it up on line and then call me WHILE ON THE COMPUTER or that argue with me when I tell them that I can't give it to them that piss me off.
                    That and the company trying to drive down calls to us by setting this up in the first place. I understand it's an attempt to save money, but it's pretty disloyal to us to do it IMHO

                    Comment


                    • #11
                      And the guy at the travel agency who told you that TIME TRAVEL was impossible clearly just "didn't know how to do his job"
                      - They say nothing good happens at 2AM, they're right, I happen at 2AM.

                      Comment


                      • #12
                        Quoth Bandit View Post
                        I'd rather send them to Uranus.

                        B
                        Their heads are already deep inside that one.

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