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A former employee came in the other day to visit and I was reminded of this story because she was the target of this horrible woman's wrath.
One friday night we were short handed from a person calling in sick and another being fired for theft. Friday nights are the busiest time of the week in the pizza world, and this night was no exception. This being the case, our wait times were on the order of 45 minutes for in store and take out orders, and even longer for delivery. Cue the Raging Bitch.
RB calls to place an order. I warn her in advance what the wait time is and she flies off the handle.
Me: Just to let you know, we are currently at a 45 minute wait for take out.
RB: WHAT!!! THAT'S UNACCEPATABLE!! I'VE BEEN ORDERING FROM YOU FOR YEARS AND I'VE NEVER HAD TO WAIT THAT LONG!! BLARGLEBLARGELBLARGLE.
Me: I'm sorry ma'am, we are very short handed tonight, so that is how long it will take for us to make a pizza for you.
RB: YOU GUYS ARE JUST BEING LAZY, I'M GOING TO JUST COME IN AND ORDER (hangs up)
I just shrugged it off and went back to making pizza for our sane customers, but about half an hour later my register person L comes to get me, nearly in tears, saying this lady wants a refund. I go up to do the refund and this "lady" is already cussing at me from 10 feet away.
RB: THIS IS RIDICULOUS!! YOU PEOPLE ARE F***ING INCOMPETENT!!! BLARGLEBLARGLEBLARGLE. I CALLED EARLIER AND GOT THIS SAME BULLS**T, I'VE NEVER HAD TO WAIT THIS LONG IN ALL THE YEARS I'VE BEEN COMING HERE.
Me
thinking: so what made you think the wait would be different from ordering over the phone.) I'm sorry ma'am, but we are short handed tonight so it is taking longer that usual to get orders out.
RB: YOU PEOPLE ARE JUST F***ING LAZY, I'VE NEVER SEEN WORKERS MOVE SO SLOW!!
Mejust trying to finish the refund and get her out of my store)...
About this time an awesome customer who is patiently waiting for his food steps in to the conversation.
AC: Bitch, shut the F*** up, I've been listening to you scream at that poor girl for the last 10 minutes. There's a line out the F***ing door and they're running like crazy to get our food made. The only thing you're doing is holding up everyone else.
At this point AC and RB just start screaming at each other while i finish up the refund. At this point I hand RB her money and tell her to get out and never come back, She's banned. She gets all huffy and finally leaves after more profanity directed at AC.
About 20 minutes later i get a call for a manager. I pick up the phone and as soon as I identify myself, I get a stream of profanity from a woman who said I treated her mother horribly. I told her that neither she nor her mother was ever allowed in our store again and hung up.
One friday night we were short handed from a person calling in sick and another being fired for theft. Friday nights are the busiest time of the week in the pizza world, and this night was no exception. This being the case, our wait times were on the order of 45 minutes for in store and take out orders, and even longer for delivery. Cue the Raging Bitch.
RB calls to place an order. I warn her in advance what the wait time is and she flies off the handle.
Me: Just to let you know, we are currently at a 45 minute wait for take out.
RB: WHAT!!! THAT'S UNACCEPATABLE!! I'VE BEEN ORDERING FROM YOU FOR YEARS AND I'VE NEVER HAD TO WAIT THAT LONG!! BLARGLEBLARGELBLARGLE.
Me: I'm sorry ma'am, we are very short handed tonight, so that is how long it will take for us to make a pizza for you.
RB: YOU GUYS ARE JUST BEING LAZY, I'M GOING TO JUST COME IN AND ORDER (hangs up)
I just shrugged it off and went back to making pizza for our sane customers, but about half an hour later my register person L comes to get me, nearly in tears, saying this lady wants a refund. I go up to do the refund and this "lady" is already cussing at me from 10 feet away.
RB: THIS IS RIDICULOUS!! YOU PEOPLE ARE F***ING INCOMPETENT!!! BLARGLEBLARGLEBLARGLE. I CALLED EARLIER AND GOT THIS SAME BULLS**T, I'VE NEVER HAD TO WAIT THIS LONG IN ALL THE YEARS I'VE BEEN COMING HERE.
Me
thinking: so what made you think the wait would be different from ordering over the phone.) I'm sorry ma'am, but we are short handed tonight so it is taking longer that usual to get orders out.RB: YOU PEOPLE ARE JUST F***ING LAZY, I'VE NEVER SEEN WORKERS MOVE SO SLOW!!
Me
just trying to finish the refund and get her out of my store)...About this time an awesome customer who is patiently waiting for his food steps in to the conversation.
AC: Bitch, shut the F*** up, I've been listening to you scream at that poor girl for the last 10 minutes. There's a line out the F***ing door and they're running like crazy to get our food made. The only thing you're doing is holding up everyone else.
At this point AC and RB just start screaming at each other while i finish up the refund. At this point I hand RB her money and tell her to get out and never come back, She's banned. She gets all huffy and finally leaves after more profanity directed at AC.
About 20 minutes later i get a call for a manager. I pick up the phone and as soon as I identify myself, I get a stream of profanity from a woman who said I treated her mother horribly. I told her that neither she nor her mother was ever allowed in our store again and hung up.
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