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The title will make sense shortly, I promise.
Guy today called in, wanting a specific clearance laptop, would have NO other. That's fine. But it MUST be the price he paid back in December, and it MUST not be the *gasp* display model. After some wrangling over the price, I made it clear to him that we could NOT take another $150 off an already deeply discounted model, of which the floor model was the only one left, especially when it had NEVER been the price he was quoting me. He claimed he was writing everything down, so I made sure to write down every price I quoted him while he was still on the phone.
A few hours later, his friend came in, with the original guy on the phone. I was with another customer at the time, and they tried to keep butting in. I managed to finish with my customer, making the idiots wait several minutes until my good customer's full $500 order was done. :P
Both refused to deal with my manager, or anyone BUT me, even when I suggested that my manager could better help them. Both tried to bully me into giving it to them for the price they wanted to pay, to throw in a free full warranty, and to take the original guy's credit card over the phone.
They ended up buying the floor model for the marked price, without even the 5% discount on floor models, because my manager was that annoyed. He rang them up. Of course, this was followed by trying to breathe down my neck while I set it back to factory, but whatever.
The icing on the cake, and the reason for the topic, was the original guy's repeated and INSISTENT reiteration as to why he felt he deserved a discount. You see, he'd been to McDonald's yesterday, and left his laptop on a table near the door while he went to the restroom, and it had been stolen. This, therefore, must entitle him to, and I quote, a "sympathy price."
P.S. - When I oh so helpfully suggested a Kensington lock for his new laptop, he got HIGHLY offended, and yelled that he shouldn't have to lock up anything in a small town.
Guy today called in, wanting a specific clearance laptop, would have NO other. That's fine. But it MUST be the price he paid back in December, and it MUST not be the *gasp* display model. After some wrangling over the price, I made it clear to him that we could NOT take another $150 off an already deeply discounted model, of which the floor model was the only one left, especially when it had NEVER been the price he was quoting me. He claimed he was writing everything down, so I made sure to write down every price I quoted him while he was still on the phone.
A few hours later, his friend came in, with the original guy on the phone. I was with another customer at the time, and they tried to keep butting in. I managed to finish with my customer, making the idiots wait several minutes until my good customer's full $500 order was done. :P
Both refused to deal with my manager, or anyone BUT me, even when I suggested that my manager could better help them. Both tried to bully me into giving it to them for the price they wanted to pay, to throw in a free full warranty, and to take the original guy's credit card over the phone.
They ended up buying the floor model for the marked price, without even the 5% discount on floor models, because my manager was that annoyed. He rang them up. Of course, this was followed by trying to breathe down my neck while I set it back to factory, but whatever.
The icing on the cake, and the reason for the topic, was the original guy's repeated and INSISTENT reiteration as to why he felt he deserved a discount. You see, he'd been to McDonald's yesterday, and left his laptop on a table near the door while he went to the restroom, and it had been stolen. This, therefore, must entitle him to, and I quote, a "sympathy price."
P.S. - When I oh so helpfully suggested a Kensington lock for his new laptop, he got HIGHLY offended, and yelled that he shouldn't have to lock up anything in a small town.
He paid the price as marked. 
I don't even leave a paperback book on the table in a public place if I have to use the ladies.
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