I stopped in at one of our stores to say hi and found the manager, W, FUMING about a mashed-up box. See, this store sells vintage and collectible items, so the condition of the box is as important as the item inside. In the 1-day she was off this week, someone damaged a boxed item. This box looked like someone had sat on it, and this was an item that was displayed on high shelf due to value! She complained that a lot of items had been getting damaged lately and they were having hard time getting people to pay up. It wasn't damage due to accidentally dropping something or tripping into a case, but of people picking-up things and throwing them at each-other, parents giving their children 20yo toys to keep them quiet and then hiding them under a display when the kids snapped them in half, etc. She watched one father do the later and asked him to pay for it; he claimed his kid picked it up like that! So she got permission to put-up 'you break it you bought it' signs, and I advised her that she can hold customers liable for damage due to negligence and to call us if they give her a hard time about paying.
Also, all day she was answering the phone with the store's name:
"Hello, thank you for calling 'Store That Sells Stuff!"
Caller:
"Yeah, is this 'Store That Sells Stuff?"
She got a half-dozen calls like this before she began answering the phone like this:
"City Morgue Office."
Caller:
"Yeah, is this 'Store That Sells Stuff?"
She took the phone off the hook for an hour to cry after that.
Also, all day she was answering the phone with the store's name:
"Hello, thank you for calling 'Store That Sells Stuff!"
Caller:
"Yeah, is this 'Store That Sells Stuff?"
She got a half-dozen calls like this before she began answering the phone like this:
"City Morgue Office."

Caller:
"Yeah, is this 'Store That Sells Stuff?"

She took the phone off the hook for an hour to cry after that.
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