So recently I've got a second job during the days working for a particular fast food joint. The face of the company is someone who's title rhymes with what popcorn comes from. Anywho, I've decided to compile some of the stories from the first, oh, month and a half of my job here:
Common courtesy please!
I know this is something most fast food workers can sympathize with: people too often come in and expect us to clean off their trays and every speck of food from their tables. It drives me up the wall; especially when today we had a party of about 12 people decide to eat in and then treat us as some sort of upscale restaurant. Folks, there is a trash and tray collection space not 10 feet away from you. Would it hurt to throw out your food like you'd do at home?
Speshul shnowflake!
This is one that I had to deal with tangentally. Let's set the scene:
Me:
CW: Co-worker
AwM: Awesome Manager. He's black (which sadly becomes relevant)
AwC: Awesome Customer
SC: Duh
I'm up front, CW is on drive-through.
CW: Hey TiK, what time you get off tonight? (Admittedly, this is said while he's back putting fries down, so he had to raise his voice slightly. Emphasis on SLIGHTLY.
Me: I'm off at 10.
AwM then calls out for me to update him on how many sides we have in our stock. Again, slightly raised voice. Up comes the SC.
SC: I wanna speak to your manager, NOW!
Me: Um...ok
AwM: What is this about, ma'am?
SC: I want to speak to a manager.
AwM: I am the manager on duty today.
SC: What!? Then get me YOUR manager!
AwM: The store manager isn't in today. Anything you need, I'm sure I can help you out with.
SC: I want to complain about your tone and how you're always yelling. You scared my child half to death! I think you're incredibly rude. I used to work at <store>, and I can tell you your behavior would get you fired!
Me: Just out of curiosity, who is your son?
SC: <points out child>
Now, I half expected a real little kid, maybe 1 or so. Instead, what do I get pointed towards? A teenager who's about my hight. And I'm 5'9". This is some major-league bullshit that's being pulled. We eventually get her calmed down a bit. Then comes AwC.
AwC: Can I speak to the manager that was up here?
Me: Let me get him for you.
AwM: What can I help you with?
AwC: I want to let you know that that lady up here earlier, I think she was prejudiced.
AwM: Against who?
AwC: Against you. I think you do a wonderful job. I was sitting a couple of tables away from that "lady" and I overheard her saying how she doesn't like you, doesn't like how you look, and how she's going to find a way to get you fired because she doesn't like your kind.
AwC even took the time to call SM and make sure that this crazy lady's scheme had less of a chance of working than the Cubs do of winning the Series.
Yay scammers!
So at our location, on Mondays, we have an All-You-Can-Eat special. Usually people are good about this. This past Monday I worked the night shift, and there was this one family that decided to use it to feed their whole family by paying for it once. Every time someone different came back up for a "refill". I knew something was up, and I told Manager, but he just said that 1) The Customer Is Always Right (bull...fucking...shit) and 2) product would be thrown out anyway so why not just let these people have what they want (this I can see some point in).
Oh, and funny short mentioning from today: we had a guy come in and order from us. He paid. Afterwards, his young daughter holds up a cup with the company's "face" on it and damned if the two didn't look almost exactly alike. The resemblance was uncanny. It got a huge laugh from all of us (good-natured, we made sure), and SM even said if they hadn't yet paid she would have given them their food for free.
Common courtesy please!
I know this is something most fast food workers can sympathize with: people too often come in and expect us to clean off their trays and every speck of food from their tables. It drives me up the wall; especially when today we had a party of about 12 people decide to eat in and then treat us as some sort of upscale restaurant. Folks, there is a trash and tray collection space not 10 feet away from you. Would it hurt to throw out your food like you'd do at home?
Speshul shnowflake!
This is one that I had to deal with tangentally. Let's set the scene:
Me:

CW: Co-worker
AwM: Awesome Manager. He's black (which sadly becomes relevant)
AwC: Awesome Customer
SC: Duh
I'm up front, CW is on drive-through.
CW: Hey TiK, what time you get off tonight? (Admittedly, this is said while he's back putting fries down, so he had to raise his voice slightly. Emphasis on SLIGHTLY.
Me: I'm off at 10.
AwM then calls out for me to update him on how many sides we have in our stock. Again, slightly raised voice. Up comes the SC.
SC: I wanna speak to your manager, NOW!
Me: Um...ok
AwM: What is this about, ma'am?
SC: I want to speak to a manager.
AwM: I am the manager on duty today.
SC: What!? Then get me YOUR manager!
AwM: The store manager isn't in today. Anything you need, I'm sure I can help you out with.
SC: I want to complain about your tone and how you're always yelling. You scared my child half to death! I think you're incredibly rude. I used to work at <store>, and I can tell you your behavior would get you fired!
Me: Just out of curiosity, who is your son?
SC: <points out child>
Now, I half expected a real little kid, maybe 1 or so. Instead, what do I get pointed towards? A teenager who's about my hight. And I'm 5'9". This is some major-league bullshit that's being pulled. We eventually get her calmed down a bit. Then comes AwC.
AwC: Can I speak to the manager that was up here?
Me: Let me get him for you.
AwM: What can I help you with?
AwC: I want to let you know that that lady up here earlier, I think she was prejudiced.
AwM: Against who?
AwC: Against you. I think you do a wonderful job. I was sitting a couple of tables away from that "lady" and I overheard her saying how she doesn't like you, doesn't like how you look, and how she's going to find a way to get you fired because she doesn't like your kind.
AwC even took the time to call SM and make sure that this crazy lady's scheme had less of a chance of working than the Cubs do of winning the Series.
Yay scammers!
So at our location, on Mondays, we have an All-You-Can-Eat special. Usually people are good about this. This past Monday I worked the night shift, and there was this one family that decided to use it to feed their whole family by paying for it once. Every time someone different came back up for a "refill". I knew something was up, and I told Manager, but he just said that 1) The Customer Is Always Right (bull...fucking...shit) and 2) product would be thrown out anyway so why not just let these people have what they want (this I can see some point in).
Oh, and funny short mentioning from today: we had a guy come in and order from us. He paid. Afterwards, his young daughter holds up a cup with the company's "face" on it and damned if the two didn't look almost exactly alike. The resemblance was uncanny. It got a huge laugh from all of us (good-natured, we made sure), and SM even said if they hadn't yet paid she would have given them their food for free.

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