Your lack of planning is not our fault

[Pizzacommando]

We had a wedding rehearsal party scheduled for this evening. Party called their order in ahead of time so that we could have it ready once they were all settled in. About the time the first of their pizzas were going into the oven they called to say they were running about 10 minutes late but they were on their way. Ok, they have a lot of pizzas, so 10 more minutes means they should be there about the time the last of their pizzas comes out of the oven. 10 minutes turned out to be closer to half an hour late, and they were quite irate that their pizzas weren't fresh, asking if we were going to remake them. They were told, politely, that they had ordered the pizzas for a specific time, and we had them ready at that time. We just put the pizzas back in the oven to warm them up. Of course, some of the party had to stand around giving death glares to the entire crew.
The sad thing is, all they had to do was let us know they'd be really late and we'd have waited to cook the pizzas for them so they'd be fresh. We are not about to waste a couple hundred bucks worth of food just because they couldn't get their act together though.

[bainsidhe]

Call me crazy, but is 30 minutes going to really be so terrible for the pizzas? Delivery drivers can take even longer to bring cheesy goodness, so while it won't be sizzling hot, the warmers will still keep the pizza hot and (after a mere 30 minutes) tasting quite fresh.

[mharbourgirl]

30 minutes? I prefer to eat pizza the next day. There's just something about cold pizza...

[Naaman]

Call me crazy, but is 30 minutes going to really be so terrible for the pizzas? Delivery drivers can take even longer to bring cheesy goodness, so while it won't be sizzling hot, the warmers will still keep the pizza hot and (after a mere 30 minutes) tasting quite fresh.

Boxes and insulated bags make a big difference. Not knowing how the kitchen is set up at Pizzacommando's place but it was probably an option of letting it cool or pu them under the heat lamps, and heat lamps do nasty things to pizza

[dalesys]

30 minutes? I prefer to eat pizza the next day. There's just something about cold pizza...

Here's your sign song: Cold Pizza for Breakfast

[Rainman]

30 minutes? I prefer to eat pizza the next day. There's just something about cold pizza...

This. Piping hot pizza is always good for sure, but some pizzas are just as, if not better, when they are cold.

[sylvier]

Even if they had let you know they were going to be late so you could time all the pizzas accordingly, there's just so much oven space and you have other customers. They would have been just as sucky and ready with more death glares. Did they at least leave a decent tip? (probably a stupid question)

[Racket_Man]

PizzaCommando,

Does your store have some sort of hot box like a HennyPenny unit or extra delivery bags???? If so you could have put all of the pizzas in either one of those.

for our carry out orders we use the HennpyPenny but at our old store (and the one DelCo unit in my town )they exculsively use delivery bags to hold carry out orders.

BUT I will agree that if they specified a certain time (+ or - say 10 or 15 minutes) then they should have expected NOT have you be mind readers as to their tardiness

[Pizzacommando]

We do use a heating box for take out orders, but this order was for a party that was eating in the store, and since they said they were only going to be 10 min, we had the pizzas sitting under the warming lamps, which would have kept them reasonably warm if they had gotten there on time.

[ADeMartino]

Was I the only one who heard Darth Vader's voice reading the title to this thread?

"I find your lack of planning disturbing....."

[MoonCat]

"Weren't fresh?" Sorry, this does not compute. If they were a day old, maybe. 30 minutes? I wouldn't dare to complain about that if I had shown up late.

[paxillated]

"Cold Pizza for Breakfast"

Hey, I was gonna quote that!

She also authored the classic, "Never Call Your Sweetheart By His Name."

[PatchO'Black]

Pizza, nature's most perfect food....
Yep, as we have said several times before, a lack of planning on the customer's part, etc....

[cashierbex]

I love cold pizza for breakfast. My dad used to make fun of my stepbro and I during the morning after ordering pizza. I like it either fresh or cold. Not reheated. Ick.

[NotAlBundy]

It's only good reheated if you actually put it in the oven and not the microwave. But most of the time, I prefer the leftovers to be cold, too