Just got off a very...interesting phone call from the contractor of one of my customers.
We were discussing some differences in price and I needed some particular information that the customer was, apparently, uncomfortable in allowing. While the contractor was explaining this to me, he has this gem of a statement...
"I don't mean to be discriminatory, but the guy is gay, so that's probably why he's so uptight about his repairs."
I go
(I'm on the phone, so I can make whatever face I want, thank you very much)
After the guy finishes his piece, I almost restrained myself....almost. I, kind of rudely, responded with,
"I really don't see what his sexual orientation has to do with the <repairs>, but okay. I will contact <customer> and explain XYZ and we'll go from there."
He tried to explain himself, but he dug a pretty little hole for himself.
After the contractor hung up, I actually swore...out loud. And I had to explain to the people surrounding me why
(I called the <customer> and explained XYZ, not mentioning his asshole contractor's comment and everything is set).
I think this is worse than the time that a contractor called one of customers "really stupid".
We were discussing some differences in price and I needed some particular information that the customer was, apparently, uncomfortable in allowing. While the contractor was explaining this to me, he has this gem of a statement...
"I don't mean to be discriminatory, but the guy is gay, so that's probably why he's so uptight about his repairs."
I go

After the guy finishes his piece, I almost restrained myself....almost. I, kind of rudely, responded with,
"I really don't see what his sexual orientation has to do with the <repairs>, but okay. I will contact <customer> and explain XYZ and we'll go from there."
He tried to explain himself, but he dug a pretty little hole for himself.
After the contractor hung up, I actually swore...out loud. And I had to explain to the people surrounding me why

(I called the <customer> and explained XYZ, not mentioning his asshole contractor's comment and everything is set).
I think this is worse than the time that a contractor called one of customers "really stupid".
Comment