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Had a guy call our specific line, and immediately ask for an update on an outage in his area 
Ah, first off, I don't know of any outages in that area, secondly, this is the support line for techs, whhhaaaattt?!
I politely advised him as such & tried to give him the normal tollfree number to call, but he read back the number he'd dialled & I advised him that it's incorrect for HIM.
"But I listened to the menu & it sounds like just what I need!"
o.O
"So... You heard it say 'For $specificdepartment Press 1, For $specificdepartmetn Press 2, or for Ticket Updates Press 3' ...?" I ask.
*cough splutter* Yeahhhh Look it's not gonna happen buddy. Then he asked me over & over for the correct number, and made a point of getting it wrong over & over - despite the fact it's only 1 digit away from what he dialled
The kicker is that the menu was actually recorded by one of the guys here, an Islander, and the first thing you'd notice is that's clearly not the main menu for a $BigImportantTelco.
Ah, first off, I don't know of any outages in that area, secondly, this is the support line for techs, whhhaaaattt?!
I politely advised him as such & tried to give him the normal tollfree number to call, but he read back the number he'd dialled & I advised him that it's incorrect for HIM.
"But I listened to the menu & it sounds like just what I need!"
o.O "So... You heard it say 'For $specificdepartment Press 1, For $specificdepartmetn Press 2, or for Ticket Updates Press 3' ...?" I ask.
*cough splutter* Yeahhhh Look it's not gonna happen buddy. Then he asked me over & over for the correct number, and made a point of getting it wrong over & over - despite the fact it's only 1 digit away from what he dialled
The kicker is that the menu was actually recorded by one of the guys here, an Islander, and the first thing you'd notice is that's clearly not the main menu for a $BigImportantTelco.
More like the SC LIED about listening to the menu - now THAT I'd believe
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