Yes, please, yell at me!

[retailsweetie]

I don't post often because most of my customers are just the same types of people over and over again. This guy, however, is kind of a first.

A bit of background on the type of people who work in my store: We're all female. The majority of us are under 25 and overall the least threatening people ever.

Anyways, the actual story goes like this: A man comes to my register with his two little girls and the various clothing items they wish to purchase. I'm required to ask for phone number/email/etc (but usually the rest of the info pops up after the phone number).

Me: "May I start off with your home phone number today?"
SC: *gives phone number*
Me: *sees that the email address is not in there, but everything else is.* Email address?
SC: *very loudly, kind of as if I've offended him* WHY?!
Me: *Yes, please yell at the girl who's just doing her job. Really. Go ahead.* For coupons.
SC: *grumbles but gives the information anyways*

The rest of the transaction goes on with me trying to stay as quiet as possible and going as quickly as possible 'cuz I really just don't take kindly to people yelling at me.

It comes time for him to pay, and he hands me his card. The store's policy is for me to check the card for a signature and ask for ID if there's no signature. I was a little afraid to ask, 'cuz his card wasn't signed, but I did anyways because that's my job. Cue another yell of "WHY?!" much like the one before. I explain that the back of his card isn't signed, so then he complies and we finish and he gets out of my store.


Listen, I know it's not fun when a transaction consists of more than "Hello"-ring-pay, but yelling at a girl behind a counter isn't gonna get you too far.

[Merriweather]

I've never been keen on a lot of places asking phone numbers and emails (I do make exceptions for places I love and want to get coupons from). But others, I just very politely say "sorry, I don't give that out". Never had a problem when I say that.

This guy is a total a**, either give it politely or decline politely, don't act like they're holding a gun to your head to make you give it. geez.

[Caractacus_Potts]

yelling at a girl behind a counter isn't gonna get you too far.

WHY?!

_______________

[PepperElf]

I know what you mean.

One of my asshole customers started off on the wrong foot and stayed there throughout the entire event. Ask him for an email - "How is THAT going to fix my computer!!!???"

Actually a good number of my customers refused to give emails out for whatever reason. Fine by me. I'll put it down as none@none.none if they refuse. ain't my problem if their phones stop working and we end up having no means to contact them.

[MoonCat]

Our circulation dept starts out every call with "Thank you for calling [paper], may I have your email address please?"

I can just imagine the lovely responses they get.

[Sonoma]

I got yelled at today because I didn't call someone "Doctor", when he had only given me first name, wth no indication of his title.

Sorry, my crystal ball seems to be broken...oh wait, that's just my magic 8 ball.

[lvceline]

I sympathize for those that work in retail and have to ask everyone for their email address because I'll bet a lot of people refuse that info and are rude about it. As a consumer, I am hesitant to give it out just because I get so much junk emails, but I don't refuse because I know it's just their job so I don't mind giving it out. You can always make one up too, I don't think people have to be ignorant about it.

And I HATE when people ask me "why." Does the why really matter? If a company has a policy, asking "why" is USELESS! It doesn't matter what the reason, the policy is there so why just opens up arguments.

[XCashier]

And I HATE when people ask me "why." Does the why really matter? If a company has a policy, asking "why" is USELESS! It doesn't matter what the reason, the policy is there so why just opens up arguments.

"Why do I have to ask for your e-mail? Because the Head Honchos, who went straight from college to Upper Management without spending a minute behind a cash register, seems to think badgering customers for their personal information is a brilliant idea. They don't ask us minimum wage front-liners, of course, we're just cannon fodder, here to take the abuse hurled at us by angry customers so they don't have to.

"If you don't like to give out your personal information, by all means, write them and tell them your opinion of their policy. They'll listen to you, they won't listen to us; we cost them money whereas you give them money. If you'd rather scream at me, who had nothing to do with the policy and would rather not have to do it, go right ahead. I'll just stand here and pretend to care about your problem so you can feel like a big shot."

[Teefies2]

That is why I have a second email address. I give that out to anyone that asks. When I then get emails from them (person, company, whatever), I can look at it and decide if I want to continue the relationship. If so, I forward it to my REAL email address. If not, then I mark it as spam and don't ever open another email from them again.

[aurelemsrealm]

I have a couple of different e-mail addresses for different purposes. Asking for e-mail doesn't bother me. I'm more reluctant to give out phone number because I don't like to talk on the phone unless there is a specific reason usually. Even so, I don't get hateful when asked. If I don't want to give it out, I just politely refuse to give it out.

[Jester]

I got yelled at today because I didn't call someone "Doctor", when he had only given me first name, wth no indication of his title.

Sorry, my crystal ball seems to be broken...oh wait, that's just my magic 8 ball.

I can think of precisely three reasons to insist on being called "Doctor."

1. You are a doctor and you work in a hospital, and some orderlies/nurses/other doctors are being disrespectful to you or not following the chain of command.

2. Your parents were weird hippies and gave you the first name of "Doctor."

3. Your a pretentious, condescending, superficial dickbag who insists on others inflating your overblown sense of self.

[Ellain]

Or you are the Doctor...

[KatherineB]

If you aren't a doctor of the medical or time-travelling sort, the only time to use the title is when travelling on planes in the hope of getting an upgrade.

[dragon_wings]

My company recently upgrade our registers. In the process us cashiers can now do returns up to $25 with a receipt. If a customer returns $x.xx or more I have to ask for their name, address, and phone number (to track returns, we've had a bunch of scammers and attempted scammers). I have had people flip out that I'm asking for their info. Then there was the one lady that was ok until I asked for her phone number. My manager suggested I just ask the customers for their ID since the return policy states 'for any return, you will be asked for valid photo identification'. That way all I have to do is ask for a phone number.
Today I had a nice lady. She came in with her kids and bought some wrist (?) and elbow braces and after getting to the car an elbow brace didn't fit so she came right back and and returned it. She offered me her ID when I asked for her name and address figuring it'd make it easier for me. Why can't all customers be like this?! (She also chatted a bit with me while I was filling out her info.)

[Kristev]

One more. You are a professional scientist, but not a teacher.