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  • Rage at the Golden Arches (language!)

    So, this happened when I was fourteen years old, and working at the Golden Arches. (It's not very fuzzy for me, this jerkface stands out clearer than a never fading photograph, but I'm sure I'm paraphrasing some things.)
    I was mostly a front counter cashier, but on occasion I did second window (pick-up window) or running the food to the person in the second window.

    Now, at this point I had become pretty well known for getting very quiet and (quoted from a co-worker at the time) an "intimidating aura" when a SC appeared. Note: I was 5'8", and weighed about 115, I was (and still am) a waif of a person.
    The Mangers didn't seem to mind it because I was never rude during this... erm... "mode" and I would instantly snap out of it once the SC went away.

    So, this is a story in two parts, the set up and the explosion.

    The Set-Up
    I wasn't working drive thru but I clearly remember the man showing up. He showed up during the dinner rush and ordered only a large fry. He got a large fry that was made up of a just pulled batch of french fries (so the FRESHEST fries you can get) and it was for his kid. I remember the second-window girl squealing over the little boy's cute blue eyes and adorable smile.


    The Explosion
    Now I'm working drive thru, running food for the girl (same girl) in the second window. This guy peels around the side - lucky there were no cars there or someone would've gotten totaled! - and comes screaming up to the second window.

    KM: Ketchup Man (you'll see)
    CW: Co-worker, she's really nice, but not the brightest bulb
    Me = +

    KM: YOU! YOU'RE THE CUNT WHO FORGOT MY FUCKING KETCHUP.

    Me: *Immediately perks up and turns to face the drive thru window. The man is red in the face, gripping his steering wheel so tight his knuckles had to be cracking. He also had douche-bag glasses on, I hate those*

    CW: U-Uh I'm sorry sir, what seems to--

    KM: MY SON WON'T EACH FRIES WITHOUT KETCHUP. WE HAD TO FUCKING WAIT UNTIL WE GOT THE FUCK HOME AND USE OUR OWN GODDAMNED KETCHUP!!

    CW: I'm very sorr--

    KM: DON'T TELL ME YOU'RE SORRY YOU BITCH. YOU AREN'T. YOU DON'T FUCKING CARE.

    At this point, CW is visibly shaking and I was scared the guy was going to rip her out of the window and into his car.

    Me: I pulled CW away from the window, told her to get the manager, and stuck my face in the way, blocking his view of CW. Hello there sir, how can I help you?

    KM: WHO THE FUCK ARE YOU?

    Me: I'm the girl who can handle being yelled at by a very irate customer, my coworker there is of a fragile sort and I preferred she didn't get harassed to tears in the middle of her shift.

    KM: I DON'T FUCKING CARE SHE MESSED MY FUCKING ORDER UP.

    Me: Big, big, big smile, so big that I remember my cheeks being sore after. I'm sorry to hear that, and to hear that your son had to wait five minutes for your to arrive home before he could enjoy his fries.

    KM: YOU DISRESPECTFUL PIECE OF SHIT.

    Me: Mock hurt, disappointed expression. I'm sorry you feel that way. If you would like to pull into a parking space, our manager will be glad to have a word with you.

    KM: YOU BET YOUR SCRAWNY ASS I WOULD--

    Me: Please do not make inappropriate comments about my body, sir, it makes me uncomfortable. Steps back from the window, causing it to automatically slam shut.

    At this point, Manager (who is awesome) is standing behind me with a bulldog look on his face. Now, this guy was in the Marines. He worked at this job before he joined and is working at this location again as a Manager because it was a quick job to grab and he gets to yell at idjits who think they can intimidate his staff. (The owner of the franchise loves the hell out of him, and since we were one of the top franchises for the area, we never really had to worry about head-in-the-golden-clouds higher ups breathing down our neck.)

    KM stomps his way in, his chest puffed out and his nose wrinkled as if he has smelled something foul. I was pretty sure he caught a whiff of his own cologne (it STANK.) He spots my Manager, who is still looking ready to bite someone, and immediately deflates.

    I left to go see if CW was okay, and she was doing pretty good, just hiding in the break room until KM went away.

    KM got nothing but a handful of ketchup packets and a warning from the Manager.
    My Writing Blog -Updated 05/06/2013
    It's so I can get ideas out of my head, I decided to put it in a blog in case people are bored or are curious as to the (many) things in progress.

  • #2
    Slightly offtopic, but..

    Military people can be some of the best, and the worst bosses, to work with/for. Most will NOT take bs from people, but they also expect the employees to be on their A game. They have no problem dressing down their employees if they do something they shouldn't..but they often will bring down the WRATH if somebody else tries to do the same on their watch.
    Engaged to the amazing Marmalady. She is my Silver Dragon, shining as bright as the sun. I her Black Dragon (though good honestly), dark as night..fierce and strong.

    Comment


    • #3
      Quoth Mytical View Post
      Slightly offtopic, but..

      Military people can be some of the best, and the worst bosses, to work with/for. Most will NOT take bs from people, but they also expect the employees to be on their A game. They have no problem dressing down their employees if they do something they shouldn't..but they often will bring down the WRATH if somebody else tries to do the same on their watch.
      Oh don't I know it. There were plenty of spoiled brats who worked at the Golden arches during my stint there, bitter that mommy and daddy made them get a job. That manager (I called him Manatee, so I'll just refer to him as that, he was pretty amused by it) would always LOVE getting those spoiled brats on his shift. I got to witness plenty of dressing downs.

      What I appreciated though was that he was very aware of when there were honest mistakes, when people were goofing off, and when his usual "I AM A HARD ASS MILITARY MAN. PHEAR MEH" would only cause the employee to have a panic attack/nervous break down - like the CW in the story. He would be stern with them but not "ALL OF MY FURY. AIMED AT YOU."
      My Writing Blog -Updated 05/06/2013
      It's so I can get ideas out of my head, I decided to put it in a blog in case people are bored or are curious as to the (many) things in progress.

      Comment


      • #4
        Another great story featuring an Awesome Manager With A Spine!

        I'll admit, if I ever heard someone using language like that toward one of my coworkers, the red haze would descend and I'd probably end up going to my Special Place, and then there'd be all the paperwork to fill out, and the authorities to contact, and the blood to wash out of my clothing...
        PWNADE(TM) - Serve up a glass today! | PWNZER - An act of pwnage so awesome, it's like the victim got hit by a tank.

        There are only Four Horsemen of the Apocalypse because I choose to walk!

        Comment


        • #5
          Quoth Mytical View Post
          Slightly offtopic, but..

          Military people can be some of the best, and the worst bosses, to work with/for. Most will NOT take bs from people, but they also expect the employees to be on their A game. They have no problem dressing down their employees if they do something they shouldn't..but they often will bring down the WRATH if somebody else tries to do the same on their watch.


          Yes. To both the good and the bad.

          That's where I picked up the phrase "What part of _____ don't you understand?" (where ____ is usually something extremely simple like "no" or "do your job" etc).


          But I'm glad it worked here.

          cos some customers think they have a right to beat up employees because they're mad. as if being employee means "my personal punching bag". And it seems pretty clear he wanted to throw his weight around and use intimidation... until faced with someone who does it better.

          Comment


          • #6
            Quoth static
            I really don't understand how people can get so worked up over nothing. That can't be good for the ol' ticker.
            The best reason I can come up with is that they take it as a personal insult and therefore have to put the "lowly employee" in their place, or something. Or that the child threw a hiss fit about no ketchup and so he had to make us feel his pain... I guess.
            My Writing Blog -Updated 05/06/2013
            It's so I can get ideas out of my head, I decided to put it in a blog in case people are bored or are curious as to the (many) things in progress.

            Comment


            • #7
              I think there needs to be a footpedal in place so that, when it's activated, will raise up a series of tire spikes. When they go to leave (instead of being towed away for their asshole-iness), PSCHEW!!! Then they'll have something substantial to gripe about, LOL

              Either that or a big magnet used in junk yards to pull up the car and yank it out of the way to make room for calmer customers

              Comment


              • #8
                Quoth static
                Or a trapdoor in front of the counter that leads to a tiger pit. Ooooh, I want one now.
                Oh no way! The poor tigers will get ill from the sucky customer. I'd prefer to just make it hippos. They won't run the risk of sickness due to herbavorishness.
                My Writing Blog -Updated 05/06/2013
                It's so I can get ideas out of my head, I decided to put it in a blog in case people are bored or are curious as to the (many) things in progress.

                Comment


                • #9
                  Quoth static
                  Maybe, but they must operate on an extremely high level of stress constantly to throw such sudden, violent hissy fits. Not just this guy, I've seen people go from zero to screaming in a split second. I wonder if they're a bit touched sometimes.
                  To be honest I was contemplating the notion that perhaps the SC was abusive to begin with and that it was just carrying over to how he treated employees too.

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                  • #10
                    Oh, you had to use your OWN ketchup because our a minimum wage employee made a simple mistake. Oh, the horror, the humanity, the utter degradation you must have felt....

                    Oh, wait...no...that's not it. That is a very simple problem, at most a minor inconvenience/annoyance, and not one worthy of the shit storm you tried to brew. Here's a suggestion: why don't you grab a baseball bat, sand it down to a spiky point, put on some good quality batting gloves, grab said sharpened baseball bat, get a really firm grip on it, pull down your pants, bend over, stick your head between your legs, look up, position the bat strategically, and GO FUCK YOURSELF.

                    You ignorant hateful fucking prick.

                    Quoth Mytical View Post
                    Military people can be some of the best, and the worst bosses, to work with/for. Most will NOT take bs from people, but they also expect the employees to be on their A game. They have no problem dressing down their employees if they do something they shouldn't..but they often will bring down the WRATH if somebody else tries to do the same on their watch.
                    And they don't have to be former military to be military-like, either. A former manager of mine, who I shall call The Grey, was a five foot tall blonde spitfire who I thought, and told her, had missed her calling as a Drill Sergeant. When the employees screwed up, would unleash the wrath of God upon them (almost always justifiably, mind you), but The Gods Help You if you were a customer and abused one of her employees. I have no doubt that there are still people in therapy from run-ins with The Grey when they made the mistake of assuming they could just abuse employees of that restaurant with impunity. And by "therapy" I mean they are probably huddled in a fetal position in the corner of the therapist's office bawling their eyes out when The Grey is mentioned.

                    Quoth Jay 2K Winger View Post
                    I'll admit, if I ever heard someone using language like that toward one of my coworkers, the red haze would descend and I'd probably end up going to my Special Place, and then there'd be all the paperwork to fill out, and the authorities to contact, and the blood to wash out of my clothing...
                    Nice. But with me, were I a manager, such Crime Scene Cleanup and paperwork would usually be unnecessary.

                    [patented Death Glare] "You have some NERVE speaking to my employees like that. You now have three options. 1. Apologize immediately and profusely. 2. Leave now. 3. You don't want to know what number 3 is, other than to know that numbers 1 and 2 involve you continuing to have the use of your legs."

                    Quoth static
                    I really don't understand how people can get so worked up over nothing. That can't be good for the ol' ticker.
                    Good. Fuck 'em. Hope they keep over and die for being such raging assholes to those who clearly don't deserve it. Thin the herd so we don't have to deal with such bullshit. Give me a shovel....I'll help dig their graves.

                    (I must stress that I am NOT in any way advocating or condoning violence against SC's, for that is stooping to their level, perhaps even beyond. I am merely saying that I have absolutely no sympathy for them if they work themselves into a stress-induced heart attack, keel over, die, and remove themselves from our misery.)
                    Last edited by Jester; 07-26-2012, 01:27 AM.

                    "The Customer Is Always Right...But The Bartender Decides Who Is
                    Still A Customer."

                    Comment


                    • #11
                      what an idiot. every time I've been to McDonalds, if i haven't received ketchup with m order, i ask if I can have some ketchup. 100% of the time, i either received ketchup or was told where i could get it. ( in some mcdonalds, you dispense ketchup into a small paper cup rather than get packets) With no problems at all, so why this guy thinks he needs to shout. for that matter, why exactly is it a problem using your own ketchup? probably tasted better, anyway.

                      Comment


                      • #12
                        Quoth AmbrosiaWriter View Post
                        Oh no way! The poor tigers will get ill from the sucky customer. I'd prefer to just make it hippos. They won't run the risk of sickness due to herbavorishness.
                        And hippos are massively huge, and very territorial. Oh the fun when a SC invades their turf!
                        I don't have an attitude problem. You have a perception problem.
                        My LiveJournal
                        A page we can all agree with!

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                        • #13
                          Quoth XCashier View Post
                          And hippos are massively huge, and very territorial. Oh the fun when a SC invades their turf!
                          Exactly my point-- I mean...
                          My Writing Blog -Updated 05/06/2013
                          It's so I can get ideas out of my head, I decided to put it in a blog in case people are bored or are curious as to the (many) things in progress.

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                          • #14
                            isn't it pretty much a policy that if you want ketchup you have to ask for it?

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                            • #15
                              One order of fries, and dickwad couldn't see there was no ketchup? Grrrr.

                              And by "therapy" I mean they are probably huddled in a fetal position in the corner of the therapist's office bawling their eyes out when The Grey is mentioned.
                              This therapist, I hope!
                              I don’t have enough middle fingers to show you how I feel about you.
                              - Twitter, via Boredpanda.com, via Youtube

                              Right. Well. When you manage to pull the concussed deer of your intellect away from the oncoming headlights of life let me know. - Grave keeper

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