I just want to be difficult

[vacation_rentals_suck]

Hey guys. I got a new job in reservations with a hotel chain so I will probably be posting on here again more.I know you all enjoy it. This was one I got yesterday

Guest: yea Dave, I need a room with a jacuzzi

Me: ok when are you coming in?

Guest: why does that matter? All I need is a room with a jacuzzi

Me: I need to know your dates to see if I have one available

Guest: you cant just tell me if there is one available

Me: it depends on your dates

Guest: well I am not giving you my dates until you tell me if the room has a jacuzzi

Me: well I can connect you directly to the hotel

Guest: why? why do you have to connect me to them? Are you that incompetent that you cant answer a simple question? You know what forget it. I have been a loyal customer of yours for 20 years and you want to play these fuckin games. I'll take my business elsewhere. Thank you and fuck you.

CLICK

[barainga]

Some people just dont realize how that works.

[houdini]

I have been a loyal customer of yours for 20 years..

With that attitude, I doubt it!

Me: ok when are you coming in?

Guest: why does that matter? All I need is a room with a jacuzzi

Me: I need to know your dates to see if I have one available

Guest: you cant just tell me if there is one available

Me: it depends on your dates

Dave, did you fail your mind reading exam AGAIN?! [/sarcasm]

[Jay 2K Winger]

You know, someone recently said that we hadn't heard from VRS for a while. I was glad for that, since we usually only hear from VRS when he deals with real stupidity.

Lo and behold, we get a report from VRS. I'm sorry.

Sucky Customer was sucky. You only get the mind-reading features with VRS 3.0, which costs you about $300,000 per day.

[CrazedClerkthe2nd]

I can sort of understand what the SC wanted to know i.e. "Does this hotel even HAVE Jacuzzi rooms period?" but I guess he assumed he was calling the actual hotel and not a reservation service.

This of course, does not excuse his being a total jackhole.

[Sonoma]

Sometimes it's absolutely painful. I get calls from people wanting to know about a claim (health insurance). They'll ask how much they owe, but they don't know or don't want to provide any 'necessary' details. Minor things, like, what date, who was the doctor/hospital, who was the patient? Just minor details like that.

I'll gladly make up a number, if you wish. But if you want accuracy, I need to have some details.

[raudf]

Ugh, I hate it when they won't give you the basic information to complete the procedure. Like at the repair center, I had to have an address to send a tech to, but some people felt it was too intrusive to give their addies over the phone. Not a problem if the address is already in the system, but if it's a new address, well... I could just send a random tech to the bar for a change rather than have them deal with this kind of idiocy.

Eventually I'd win. I'd either get an address or they'd hang up. Didn't matter to me either way, because the manager would tell them the same thing. No address = no service!

[BrenDAnn]

VRS! Welcome back, man! We missed you! Glad to hear about the new job...although it seems you aren't able to escape the SC's and EW's. Wow. Looking forward to seeing you post more!

[depechemodefan]

HI VRS, long time; sorry the suck followed you.

I could imagine if you could tell the jerk, "yes, we have a property witha Jacuzzi" then being told, "I'm coming NOv. 5" then replying, "Oh, we don't have a room with a Jacuzzi on that date," then the SC losing his head, "You lied to me! YOu said you had a Jacuzzi! YOu better give me a Jacuzzi or get me your manager!!!"

[vacation_rentals_suck]

they make my head hurt

Me: this is Dave, may I help you?

Guest: yea Dave, I need to know where I am going

Me: which hotel are you staying at?

Guest: it's in Los Angeles

Me: do you have the address?

Guest: didnt you just hear me say it was in Los Angeles?

Me: yes but I have many properties there. Perhaps if you gave me your confirmation number, I could look it up that way

Guest: I dont have a confirmation number....I just know it's in Los Angeles. I dont understand why you are making this so difficult

I look up the number to a random hotel in LA and give her the number

Guest: well is that the hotel I am staying at?

Me: I'm not sure but they would know the area better than I do and may be able to help you

Guest: well I want the number to the one I am staying at

Me: Unfortunarely, I dont know which one

Guest: well you dont know much, do you? I guess I am sleeping in the van tonight because you are the 5th person that couldnt help us. This is not good customer service.It should not be legal to treat a customer this way

Me: I'm sorry ma'am

Guest: oh kiss my ass

CLICK

[Mongo Skruddgemire]

Guest: why? why do you have to connect me to them? Are you that incompetent that you cant answer a simple question? You know what forget it. I have been a loyal customer of yours for 20 years and you want to play these fuckin games. I'll take my business elsewhere. Thank you and fuck you.

CLICK

That's some weapons-grade stupid there.

[Anakah]

Why oh why do these loonies follow you around?

[Food Lady]

Guest: yea Dave, I need to know where I am going

Here's the problem. If they don't know where they're going, how should Dave know?

[Skarredmind]

Haha I just started in hotels about 4 months ago. Welcome to the world of, "How the hell do you remember to breathe?"

[RealUnimportant]

My mind is going Dave; I can feel it...