Los Angeles

[vacation_rentals_suck]

Me: this is Dave, may I help you?

Guest: yea Dave, I need to know where I am going

Me: which hotel are you staying at?

Guest: it's in Los Angeles

Me: do you have the address?

Guest: didnt you just hear me say it was in Los Angeles?

Me: yes but I have many properties there. Perhaps if you gave me your confirmation number, I could look it up that way

Guest: I dont have a confirmation number....I just know it's in Los Angeles. I dont understand why you are making this so difficult

I look up the number to a random hotel in LA and give her the number

Guest: well is that the hotel I am staying at?

Me: I'm not sure but they would know the area better than I do and may be able to help you

Guest: well I want the number to the one I am staying at

Me: Unfortunarely, I dont know which one

Guest: well you dont know much, do you? I guess I am sleeping in the van tonight because you are the 5th person that couldnt help us. This is not good customer service.It should not be legal to treat a customer this way

Me: I'm sorry ma'am

Guest: oh kiss my ass

CLICK

[mikoyan29]

Maybe if she were staying in Crump, MI you could help her since there is only one hotel there. Do people think you have some sort of spy satellite where you can zero in on where they are?

[thehuckster]

Guest: well you dont know much, do you? I guess I am sleeping in the van tonight because you are the 5th person that couldnt help us. This is not good customer service.It should not be legal to treat a customer this way

May I suggest calling Miss Cleo?

[XCashier]

Guest: well you dont know much, do you? I guess I am sleeping in the van tonight because you are the 5th person that couldnt help us. This is not good customer service.It should not be legal to treat a customer this way

Personally, I think it should not be legal to be so effing stupid that you can't remember the hotel that you, yourself made reservations at or keep your itinerary at hand.

I mean sheesh, you're only staying in a city that's over 500 square miles in area!!! You try pinpointing one exact building without anything to go on!

And, of course, like all profoundly stupid and self-centered people, SC blames her ineptitude on the customer service rep trying to help her with no information to work with. Kiss your own ass, SC.

[AmbrosiaWriter]

"Sorry ma'am, since you don't know where you are, I most certainly have no idea where you are. Therefore I would not be able to locate you to place my perfect, soft, supple lips upon your tuschie. Have a nice night!" CLICK

[taxguykarl]

Me: this is Dave, may I help you?

Guest: yea Dave, I need to know where I am going

The stupid is strong with this one.

[Sonoma]

Wait, wait....there's more than one hotel in Los Angeles?

[PepperElf]

Wait, wait....there's more than one hotel in Los Angeles?

And even if you know what chain the hotel is... in a city that big there's going to be MULTIPLE establishments for that chain too.

[Pixilated]

Wait, wait....there's more than one hotel in Los Angeles?

Was wondering the same thing -- 'cause it's such a small town, eh?

[SkullBash]

Well I sure hope that van is roomy with comfy adjustable seating. I'm all for taking the edge off of the natural consequences for stupid.

[Mikkel]

I get that in the taxi too. People jump in and tell me that they are going to the Radisson hotel. I ask for the hotel's name or street address, since Radisson are a chain and there are at least four of them in Copenhagen. They just repeat the same information louder until I at last get through and they describe the building or find the name.
Saturday I had someone show me the room key which would have helped me if the hotel had their name on the key . Those particular tourists only spoke Russian which I can't speak. They actually managed to describe the hotel by waving their hands and recognised the hotel name when I asked.

[Andrew B.]

This guy would probably say he's just seeing a play in Kansas City. I can name 8 theatres off the top of my head, and there are probably more.

[csquared]

I see your customers have followed you from your previous job.

[Desk clerk knows all]

I once had a very lost guy from another country who had already checked into his hotel earlier in the day and went out to dinner and then could not remember what hotel he was staying at. I took pity on him and called several hotels and he wasn't registered at any of them. Then finally I thought about calling his credit card company to see what hotel had authorized charges on it. It turns out it was a resort type place that I would have never thought to call. So I gave him directions and he gave me a $40 tip.

[TOLady]

I live in a City where most of the major hotels are called the "Courtyard" something or other.

I just recently did a conference and had emailed the attendees the contact information for the hotels where we had rooms available (NOT the one that they all wanted to stay at (at least $300+ to stay there/night since it's attached to a major attraction).

Sigh - it was not the most fun part of organizing, but I did get the majority booked into a much better and less expensive place at about $139/night! Sooo much closer to the venue of the conference in any case.

I also made sure to have the attendees be given a list of the attractions close by their hotel and that they had access to my private # in case they got lost.