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I used to work at a national office supply store whose name rhymes with 'Tables'.
I was hired as their computer technician before they were very well set up for that. Instead of my own counter I was crammed up at the service desk where I was the first employee everyone saw as they walked in. It is very difficult to repair computers while literally being interrupted every 45 seconds. I'll forgive the customers for not understanding the terrible layout, but here is a few stories that are unforgivable!
Entitled blutooth dude
During back to school season, the lines are at least 10 people deep at all 3 registers all day. During this time, each line was about 15 people deep. I'm elbow deep in a computer with a screwdriver in my hand when an early 30s dude hops out of line and tries to get me to ring him up. I tell him I'm only the computer technician and can't ring him up. He asks why the lines are so long and I explain that it gets that way during back to school season. He asks me if there is a line for people that aren't shopping for back to school....
I would love to know how that would work. I would also love to know why your purchases deserve their own special treatment over the lowly back to school shoppers :-/.
You carry far too many 'Tables'
Customer snags me when I'm trying to sneak off to my lunch break and asks where paperclips are. I take her and show her all our different boxes of paperclips. "Excuse me, I said PAPERCLIPS! These are 'TABLES'!" No ma'am those are paperclips. Tables is the name of the store you are in. Everything we sell says tables on it. Sadly this has happened more than once.
Entitled mothers
At least once a day during back to school season. A mother would come up to me with her childs back to school list, and tell me she needs all those things. As in 'heres a list of 40 things my child will need for the year, go grab all these items for me.' Cmon lady, the store is PACKED you can see there is only 5 employees. Everyone else here is picking out their items from the clearly marked isles, why do you get a personal shopper?
Mr. Oblivious
Dude comes in with a tiny square cut out of an ad showing a computer he is interested in buying. It has the item number which doesn't look familiar to me. I explain to him that I've worked here for years and I just can't make sense of the ad he brought in. He is belligerent, angry and makes no attempt to hide his contempt for me and my idiocy. I find a similar computer for alot more money and tell him its the best I can do. He is happy to accuse me of bait and switching, and not knowing anything before he is hit with a sudden burst of clarity.
He looks up at our entrance, looks at my name tag, does a 360 degree spin finally noticing our surroundings. "Oh this isn't *competitor. And just walks on out with out an apology, or even a remorseful look. I'm not a violent person, but I was a state wrestling champ and I really wanted to dust off some old moves.
I'm not too proud of the following story..when I had a horrible day(most days) I would go to the drugstore next door in my uniform to buy a snack. Our uniforms look nothing like their uniforms. But people will ask anybody in polo shirt for help apparently. I would stand around looking official trying to bait one of these people into asking for help, and I would give them a curt 'no' if they asked if I knew where something was. Cue pissed off customer about to blow up at me and get me fired, and me turning to face them tapping my name badge showing I don't work there.
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I was hired as their computer technician before they were very well set up for that. Instead of my own counter I was crammed up at the service desk where I was the first employee everyone saw as they walked in. It is very difficult to repair computers while literally being interrupted every 45 seconds. I'll forgive the customers for not understanding the terrible layout, but here is a few stories that are unforgivable!
Entitled blutooth dude
During back to school season, the lines are at least 10 people deep at all 3 registers all day. During this time, each line was about 15 people deep. I'm elbow deep in a computer with a screwdriver in my hand when an early 30s dude hops out of line and tries to get me to ring him up. I tell him I'm only the computer technician and can't ring him up. He asks why the lines are so long and I explain that it gets that way during back to school season. He asks me if there is a line for people that aren't shopping for back to school....
I would love to know how that would work. I would also love to know why your purchases deserve their own special treatment over the lowly back to school shoppers :-/.
You carry far too many 'Tables'
Customer snags me when I'm trying to sneak off to my lunch break and asks where paperclips are. I take her and show her all our different boxes of paperclips. "Excuse me, I said PAPERCLIPS! These are 'TABLES'!" No ma'am those are paperclips. Tables is the name of the store you are in. Everything we sell says tables on it. Sadly this has happened more than once.
Entitled mothers
At least once a day during back to school season. A mother would come up to me with her childs back to school list, and tell me she needs all those things. As in 'heres a list of 40 things my child will need for the year, go grab all these items for me.' Cmon lady, the store is PACKED you can see there is only 5 employees. Everyone else here is picking out their items from the clearly marked isles, why do you get a personal shopper?
Mr. Oblivious
Dude comes in with a tiny square cut out of an ad showing a computer he is interested in buying. It has the item number which doesn't look familiar to me. I explain to him that I've worked here for years and I just can't make sense of the ad he brought in. He is belligerent, angry and makes no attempt to hide his contempt for me and my idiocy. I find a similar computer for alot more money and tell him its the best I can do. He is happy to accuse me of bait and switching, and not knowing anything before he is hit with a sudden burst of clarity.
He looks up at our entrance, looks at my name tag, does a 360 degree spin finally noticing our surroundings. "Oh this isn't *competitor. And just walks on out with out an apology, or even a remorseful look. I'm not a violent person, but I was a state wrestling champ and I really wanted to dust off some old moves.
I'm not too proud of the following story..when I had a horrible day(most days) I would go to the drugstore next door in my uniform to buy a snack. Our uniforms look nothing like their uniforms. But people will ask anybody in polo shirt for help apparently. I would stand around looking official trying to bait one of these people into asking for help, and I would give them a curt 'no' if they asked if I knew where something was. Cue pissed off customer about to blow up at me and get me fired, and me turning to face them tapping my name badge showing I don't work there.
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