I live in a very diverse city. We are not used to this kind of epic, overt racism. My head still hurts and this happened two days ago.
A customer has an issue. Ok.
SC: I was waiting for the shower for over 20 minutes. People should not be in the shower for 20 minutes. It's for a quick rinse after the swim, and I need hot water because of my handicap. Not the cold water I get after the Chinese use all the hot water.
(Note: She does not have a disability pass, which she would be eligible for if she did have a disability, and the disability she "has" changes every day.)
Me: Um, well, you're right, the showers are for a two minute quick rinse only. There are signs that say that. I'll start having my staff rotate through the changerooms to make sure --
SC: No, it's not everyone, just these three Chinese women. They stand there for 20 minutes, talking in there language (at this point she brings both her hands up and is opening and closing her fingers in the way you use to indicate when someone won't shut up, and starts talking in a high-pitched, sing-songy voice) "nee nee nee nyah nee nee" it just grates on your nerves. It echoes in there and I can't stand it. It makes my head split open. There are ways to behave in public, you know? They shouldn't be doing that. It just makes me want to hit them.
Me:
Um, well, as I said, I will have my staff rotate through the changerooms to enforce shower times for all customers...
SC: No, no, it's just these three Chinese women. And it's not just length swims. It's all the swims I go to! (Conspiratorial tone) This is how you have to deal with Orientals: (Note: Don't know how it is where you live, but saying that is just about as offensive as calling someone of African descent the N word) The only show deference to the elders. The only reason they don't treat me politely is because one of them is older than me.
Me: (Desperately trying not to have a WTF face. Coworkers are running away before they can't stop themselves from laughing out of sheer disbelief.)
SC: Look, I'm not a bigot. *Ummm, yes you are! * I love the Chinese...food. And some of them have been in this country as long as some of us *woah, don't lump me in with you!* have...building railroads.
Me:
(Again, don't know how it is where you live, but here, that's the equivalent of saying "some blacks have been here as long as us...picking cotton."
I don't even remember how I got rid of her because my brain was busy trying to escape my body. What would she have done if one of our Asian lifeguards or supervisors was the one who took her complaint?
A customer has an issue. Ok.
SC: I was waiting for the shower for over 20 minutes. People should not be in the shower for 20 minutes. It's for a quick rinse after the swim, and I need hot water because of my handicap. Not the cold water I get after the Chinese use all the hot water.
(Note: She does not have a disability pass, which she would be eligible for if she did have a disability, and the disability she "has" changes every day.)
Me: Um, well, you're right, the showers are for a two minute quick rinse only. There are signs that say that. I'll start having my staff rotate through the changerooms to make sure --
SC: No, it's not everyone, just these three Chinese women. They stand there for 20 minutes, talking in there language (at this point she brings both her hands up and is opening and closing her fingers in the way you use to indicate when someone won't shut up, and starts talking in a high-pitched, sing-songy voice) "nee nee nee nyah nee nee" it just grates on your nerves. It echoes in there and I can't stand it. It makes my head split open. There are ways to behave in public, you know? They shouldn't be doing that. It just makes me want to hit them.
Me:

SC: No, no, it's just these three Chinese women. And it's not just length swims. It's all the swims I go to! (Conspiratorial tone) This is how you have to deal with Orientals: (Note: Don't know how it is where you live, but saying that is just about as offensive as calling someone of African descent the N word) The only show deference to the elders. The only reason they don't treat me politely is because one of them is older than me.
Me: (Desperately trying not to have a WTF face. Coworkers are running away before they can't stop themselves from laughing out of sheer disbelief.)
SC: Look, I'm not a bigot. *Ummm, yes you are! * I love the Chinese...food. And some of them have been in this country as long as some of us *woah, don't lump me in with you!* have...building railroads.
Me:

I don't even remember how I got rid of her because my brain was busy trying to escape my body. What would she have done if one of our Asian lifeguards or supervisors was the one who took her complaint?
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