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So. What the hell is it? Am I just too nice a person, or what?
This guy walks in our store about 6 o'clock. Seems perfectly innocent enough. It's been a great day up to this point, too. So I cheerily ask our customer if he needs help. Oh, should I have let my co-worker handle that one......
This "gentleman" complains that his phone sound quality sucks. So, I graciously offer to call customer service (because, apparently, THEY told him to come to our store for a software update...uh duh, we don't do that, they do it over the air). I do that for him, of course it doesn't fix the problem...SOOOO I call warranty exchange since his phone is within it's year warranty. But oh. A refurbished phone is not good enough. He MUST have a NEW phone, or ELSE! This quickly spirals into a huge run around in circles between my provider's customer service, the warranty people, and FINALLY the MANUFACTURER OF THE PHONE! ROUND AND ROUND in circles with this man screaming about his phone quality and how he wants a new phone or he's leaving for the competition and blah blah blah...to make for a miserable 3 hour customer service experience to make a horrendously long and horrible story short.
In the end- he accepts the manufacturer's offer to repair his phone at no cost. AND he adds a phone line to his account and buys a new phone, so that he will have two identical phones, two phone lines in the event anything goes wrong, and he will not be without service while they repair his phone. (However, he didn't want to do any of the actual work of sending them the phone, so I have to do this for him- hey, I'm a nice person, I don't mind that much...I suppose...but somehow, I think I totally got taken advantage of)
Of course, he didn't want any features on his service, nor did he purchase any accessories, so guess what I made for all that great customer service I tried to provide? 5 Fucking Dollars on the phone sale. I think I am going to drink myself into next thursday......
Worst- if he returns the phone and cancels his service- I lose my commission. Yay sales.
Ugh. I mean, the guy never yelled at me personally...but damn, the way he treated the reps on the phone... that speaks volumes to me. I think I gotta stop being nice and wanting to help people so badly...
The only thing I can hope for is that he really is actually going to be the nice person he was to me, and continue to be nice to me, and make nice big purchases from me...and once he gets his phone fixed, not cause another problem. But I don't think I'm gonna be that lucky....I think I got uber screwed...
This guy walks in our store about 6 o'clock. Seems perfectly innocent enough. It's been a great day up to this point, too. So I cheerily ask our customer if he needs help. Oh, should I have let my co-worker handle that one......
This "gentleman" complains that his phone sound quality sucks. So, I graciously offer to call customer service (because, apparently, THEY told him to come to our store for a software update...uh duh, we don't do that, they do it over the air). I do that for him, of course it doesn't fix the problem...SOOOO I call warranty exchange since his phone is within it's year warranty. But oh. A refurbished phone is not good enough. He MUST have a NEW phone, or ELSE! This quickly spirals into a huge run around in circles between my provider's customer service, the warranty people, and FINALLY the MANUFACTURER OF THE PHONE! ROUND AND ROUND in circles with this man screaming about his phone quality and how he wants a new phone or he's leaving for the competition and blah blah blah...to make for a miserable 3 hour customer service experience to make a horrendously long and horrible story short.
In the end- he accepts the manufacturer's offer to repair his phone at no cost. AND he adds a phone line to his account and buys a new phone, so that he will have two identical phones, two phone lines in the event anything goes wrong, and he will not be without service while they repair his phone. (However, he didn't want to do any of the actual work of sending them the phone, so I have to do this for him- hey, I'm a nice person, I don't mind that much...I suppose...but somehow, I think I totally got taken advantage of)
Of course, he didn't want any features on his service, nor did he purchase any accessories, so guess what I made for all that great customer service I tried to provide? 5 Fucking Dollars on the phone sale. I think I am going to drink myself into next thursday......
Worst- if he returns the phone and cancels his service- I lose my commission. Yay sales.
Ugh. I mean, the guy never yelled at me personally...but damn, the way he treated the reps on the phone... that speaks volumes to me. I think I gotta stop being nice and wanting to help people so badly...
The only thing I can hope for is that he really is actually going to be the nice person he was to me, and continue to be nice to me, and make nice big purchases from me...and once he gets his phone fixed, not cause another problem. But I don't think I'm gonna be that lucky....I think I got uber screwed...
just kidding!
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