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About 5 minutes before the end of my shift a guy comes up to the desk and ask where is his USA Today. I pointed to the stack of papers right in front of him and said we have complimentary Wall Street Journals and there are USA Todays in the rack out front. He starts throwing a hissy fit and shoves the stack of papers aside and yells "I'm paying $129 for a room I should get a free USA Today". I just kind of stare at him in disbelief. He walks over to the breakfast area and starts slamming things around. In a few minutes my boss comes in and I tell him about this guy. And a couple minutes later he comes back over to the desk and ask if there is a manager here, My boss says he's the manager and grumpy guy then starts complaining that the bananas are over ripe and how he's stayed in a lot of hotels and he's never seen such over ripe bananas. The breakfast lady got him some bananas more to his liking (glad she took care of it because I would have had to tell him to shove them up his ass). Then he walked back over to the desk with 3 bananas and took a copy of the Wall Street Journal and went back to his room.
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"Some times you just need to punch someone in the face"'Dalia Lama
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He sounds like a real peach! Yet another case of customer entitlement. He needs to realize that he chooses to pay that rate and should accept whatever comes with it. Just because it's a certain amount of money he paid, doesn't mean he can decide what he should get for that. The amenities come with the price and if they don't include a freaking free newspaper then too bad. Either find a place that does, or just pay for the newspaper and shut your entitled trap.
I don't know what's worse, to have that kind of customer 5 minutes into your shift and then stew about it all day at work, or have it 5 minutes at the end of the shift and stewing about it all night at home. -
Manager should grab him by the back of his pants and the collar, lift him outside face first and say, "YA WANNA SEE THE USA TODAY? FINE!!! WELCOME TO THE USA, TODAY!!!" and throw him out...Comment
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I like this! Heck, I'd pay to see it happen!Quoth emax4 View Post
Ne auderis delere orbem rigidum meum! - Don't you dare erase my hard disk!
This is Tech Support, not Customer Service.
What's the difference?
We're allowed to tell you "no".Comment
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Yeesh, the gripe about the newspaper was bad enough, but he had to gripe about the bananas, too? Oooo, overripe bananas...what a horrible thing to put up with...
He should have to pay an extra Crybaby Fee.When you start at zero, everything's progress.Comment
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I'm sorry sir, only the $800 and up rooms come with USA Today.Comment
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People expect free newspapers with their hotel room? Since when? I mean, it's not like everyone likes the same newspapers, anyway.Comment
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Uh, wow. I guess no one would have to bother pissing in his cornflakes if he's already like that. Also, given the options, I think the Journal would be a better freebie over USA Today. But the colors, Duke, the coloooorrsss...Comment
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it always boggles me when people say "I pay $$$ for this! I expect <whatever shit isn't included in the price>!"
tough fucking noogies. you get what you pay for, not what you feel you're entitled to.Comment
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Deskclerkknowsall--
If it makes a difference here, I recently went to a hotel for 2 days and it cost me $120. The staff there was friendly and so was I, since I didn't throw a shitfit for a free newspaper or "perfect bananas."
And a couple of days after checking out, I was told to take a survey on my experience there. I gave it a top rating! Not all customers are bad, but here's an example of one customer(myself
)that ANY hotel would just love to have!
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Some people in hotel rooms feel entitled to everything with the continental breakfast. We stayed at a Sleep Inn a while back where this family of five came along and took everything. I mean, one kid took all of the bananas, another took the remaining boxes of cereal.....hell, one even took the remaining hard boiled eggs. And, they all left without sitting at the tables!
I can't imagine what happened to the newspapers!Comment
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These are the same kind of people that stuff the bedding, toiletries, towels, trash can and anything else that fits into their luggage before checking out of the hotel.Quoth greensinestro View PostWhen you start at zero, everything's progress.Comment
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The ones who keep all the little bottles of everything from every day of their stay, even if they don't use that product, just cause it's FREE.Quoth MoonCat View Post
But I do need to get this off my chest, I will admit, that they few times I've actually stayed at a proper official "Mouse" hotel at the resorts, each day I wuold put the cute little mousy shampoos & soaps and stuff into my suitcase, so the maid would leave more cute little toiletries each day.
However, I did it cause I know someone who asks everyone she knows for those cute little free mousy toiletries, puts them in cute little bags and such, and takes them to the local children's hospital on a regular basis, so I try to get her as many as I can.
I figure, one per day is legitimately allowed, and they do go to a good cause.....
Madness takes it's toll....
Please have exact change ready.Comment
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