Tweet
Customer who lives on a farm ordered a large shipment of various animal feed. The order was picked up from the shipper, driven across the U S of A and brought to the farm. Problem was, no one was there... the driver waited as long as he could, but had to leave after no one showed.
Skip forward a few days, customer calls wondering where his stuff is. We tell him we attempted delivery, but no one was home. He said he's home today, so can we deliver today? We try to deliver again, he's not home again....
Skip to the next day, he calls again saying where were we, he was home. We say we attempted delivery again but he wasn't home again. Apparently, he didn't think we'd come so soon so he went out to go grocery shopping.
We tell him we don't want to keep wasting fuel and time going out there, so if he wants us to attempt delivery again, he'll have to schedule an appointment. He agrees and sets a 2 hour time frame for the next day.
Skip to the next day, we try to deliver, deja vu. No one home. Apparently, he got tired of waiting after an hour and went out to eat lunch... We told him he will have to schedule another delivery and pay fees for the missed appointment. He agreed and sets a new appointment for Tuesday the 14th.
Skip to Tuesday, he calls when the driver just pulls up saying he needs to reschedule. Why? He lost his forklift! He said he had a forklift to unload himself, so the driver didn't bring anything. How the heck do you lose a 1 ton machine?!! We said the driver is already there, so can he hand unload it? No no no, that's too much trouble
We're making him come pick it up at the terminal now....
Edit: Appointments are $35 a piece and the cancelled appointments are I think $25. So he paid a grand total of $120 extra for the 2 appointments he screwed up. That should cover gas and time. And it costs extra for a terminal pickup too.
Skip forward a few days, customer calls wondering where his stuff is. We tell him we attempted delivery, but no one was home. He said he's home today, so can we deliver today? We try to deliver again, he's not home again....
Skip to the next day, he calls again saying where were we, he was home. We say we attempted delivery again but he wasn't home again. Apparently, he didn't think we'd come so soon so he went out to go grocery shopping.
We tell him we don't want to keep wasting fuel and time going out there, so if he wants us to attempt delivery again, he'll have to schedule an appointment. He agrees and sets a 2 hour time frame for the next day.
Skip to the next day, we try to deliver, deja vu. No one home. Apparently, he got tired of waiting after an hour and went out to eat lunch... We told him he will have to schedule another delivery and pay fees for the missed appointment. He agreed and sets a new appointment for Tuesday the 14th.
Skip to Tuesday, he calls when the driver just pulls up saying he needs to reschedule. Why? He lost his forklift! He said he had a forklift to unload himself, so the driver didn't bring anything. How the heck do you lose a 1 ton machine?!! We said the driver is already there, so can he hand unload it? No no no, that's too much trouble
We're making him come pick it up at the terminal now....Edit: Appointments are $35 a piece and the cancelled appointments are I think $25. So he paid a grand total of $120 extra for the 2 appointments he screwed up. That should cover gas and time. And it costs extra for a terminal pickup too.
He is my Black Dragon (and yes, a good one) strong, protective, the guardian. I am his Silver Dragon, always by his side, shining for him, cherishing him.
Comment