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House of crap sells a lot of things, but one thing I really don't like is huge tv's that sometimes go on sale.
So for these very large tv's, we don't ship by our regular shipper, it goes through a freight shipper. It takes longer, and most importantly, like our main shipper, they don't bring it inside, and they do not set it up. They only take it your front door if you live in a house. Otherwise it goes to the lobby of the building, rental office, etc. So that can suck because then you have to shlep this behemoth back to your home, across the property, upstairs, etc.
So this guy calls up, and I tell the big long spiel about the above. He says ok. I give give him the total, and then he says, "That includes set up right?"
"No sir", I tell him, "We do not provide set up, our shippers are not installers, and cannot assume the liability of installing it, I recommend call around in your city to locate a tv installer."
"At big yellow price tag includes set up" Pretty sure they don't "You need to have a lists of stores I can call and ask. I shouldn't have to work this hard for this"
"I am sorry sir, but we would be unable to maintain a list for all 48 states this can ship to of every company that installs tv's they didn't sell."
He then continued to huff and puff and then ok'd the order, before I process I remind him of the delivery time frame of 21 days.
"21 days?!!?!eleventy"
"Yes sir, this is a large product and as such must be shipped by freight, and that can take time"
"Cancel it, I need it by Friday" Click
The day he called in was Monday. The only tv's that could possibly be shipped that fast, are normal sized flat screens, not 60"+ DLP types. Even then, it costs at least 150 more for that service.
Another weird order I placed for a larger tv of that type was when the customer didn't want to pay sales tax. She had the great idea to ship it to Delaware, where there is no sales tax, to an apartment, and then take it to her house. I verify that she understands that someone has to be there to take the tv up to the apartment from the lobby as they won't take it any farther than that.
She bought it and after I was done with her I was thinking whatever you saved in sales tax, you are going to lose renting a van to take this huge tv unless you know someone that has a truck.
So for these very large tv's, we don't ship by our regular shipper, it goes through a freight shipper. It takes longer, and most importantly, like our main shipper, they don't bring it inside, and they do not set it up. They only take it your front door if you live in a house. Otherwise it goes to the lobby of the building, rental office, etc. So that can suck because then you have to shlep this behemoth back to your home, across the property, upstairs, etc.
So this guy calls up, and I tell the big long spiel about the above. He says ok. I give give him the total, and then he says, "That includes set up right?"
"No sir", I tell him, "We do not provide set up, our shippers are not installers, and cannot assume the liability of installing it, I recommend call around in your city to locate a tv installer."
"At big yellow price tag includes set up" Pretty sure they don't "You need to have a lists of stores I can call and ask. I shouldn't have to work this hard for this"
"I am sorry sir, but we would be unable to maintain a list for all 48 states this can ship to of every company that installs tv's they didn't sell."
He then continued to huff and puff and then ok'd the order, before I process I remind him of the delivery time frame of 21 days.
"21 days?!!?!eleventy"
"Yes sir, this is a large product and as such must be shipped by freight, and that can take time"
"Cancel it, I need it by Friday" Click
The day he called in was Monday. The only tv's that could possibly be shipped that fast, are normal sized flat screens, not 60"+ DLP types. Even then, it costs at least 150 more for that service.
Another weird order I placed for a larger tv of that type was when the customer didn't want to pay sales tax. She had the great idea to ship it to Delaware, where there is no sales tax, to an apartment, and then take it to her house. I verify that she understands that someone has to be there to take the tv up to the apartment from the lobby as they won't take it any farther than that.
She bought it and after I was done with her I was thinking whatever you saved in sales tax, you are going to lose renting a van to take this huge tv unless you know someone that has a truck.
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