This happened today. It drives me nuts when people are so stupid and ignorant they don’t realize they are stupid and ignorant.
background: for some reason, we have a problem where lots of merchandise is ringing up at one cent. obviously that is not the real price of anything. and the price checkers usually don't read the one cent and it will just say "please see associate". When we find one of these "penny items" as we call them, we're supposed to mark them as such and put them in the stockroom. If a customer finds one of these items and wants to buy it, we take 50% off the original price and sell it to them for that price.
SC1: The star (read: BITCH) of the show
SC2: bitch's friend
Me: Duh
These two women walk up to my counter with about 3 things. I start to scan them, and when we get to the jeans (these are designer jeans, keep that in mind), this conversation takes place :
SC1: can you check the price of these jeans?
Me: sure….*scans it and sees the 1 cent*…give me a sec, it’s gonna be…
SC2: oh, it’s one cent. That’s what it came up when we scanned it at the price checker.
Me: well I’m sorry ma’m, that was a computer error...
SC1: (cutting me off)
NO! It is one cent. I don’t care if it is a computer error. They should have fixed it then. That is what it said when i scanned it. You HAVE to give it to me for one cent. It’s THE LAW!
As I’m trying to explain that I can’t possibly sell it to them for one cent, SC1 interrupts me and starts grumbling about how we’re being ignorant to her, and she knows what ignorant people are like, and she is NOT ignorant.
SC1: Just ring up my other things and I’m taking THESE (as she snatches the jeans off the counter) to customer service. This is bullshit, they have to sell it to me for one cent.
We finish the transaction and she stomps off to torture our poor customer service people. Oh how I wish I could have been a fly on the wall during that scene. I don’t know how it turned out, but I swear on all that is holy, if I find out they caved and gave her those jeans for one cent, I WILL quit on the spot.
background: for some reason, we have a problem where lots of merchandise is ringing up at one cent. obviously that is not the real price of anything. and the price checkers usually don't read the one cent and it will just say "please see associate". When we find one of these "penny items" as we call them, we're supposed to mark them as such and put them in the stockroom. If a customer finds one of these items and wants to buy it, we take 50% off the original price and sell it to them for that price.
SC1: The star (read: BITCH) of the show
SC2: bitch's friend
Me: Duh
These two women walk up to my counter with about 3 things. I start to scan them, and when we get to the jeans (these are designer jeans, keep that in mind), this conversation takes place :
SC1: can you check the price of these jeans?
Me: sure….*scans it and sees the 1 cent*…give me a sec, it’s gonna be…
SC2: oh, it’s one cent. That’s what it came up when we scanned it at the price checker.
Me: well I’m sorry ma’m, that was a computer error...
SC1: (cutting me off)
NO! It is one cent. I don’t care if it is a computer error. They should have fixed it then. That is what it said when i scanned it. You HAVE to give it to me for one cent. It’s THE LAW!
As I’m trying to explain that I can’t possibly sell it to them for one cent, SC1 interrupts me and starts grumbling about how we’re being ignorant to her, and she knows what ignorant people are like, and she is NOT ignorant.
SC1: Just ring up my other things and I’m taking THESE (as she snatches the jeans off the counter) to customer service. This is bullshit, they have to sell it to me for one cent.
We finish the transaction and she stomps off to torture our poor customer service people. Oh how I wish I could have been a fly on the wall during that scene. I don’t know how it turned out, but I swear on all that is holy, if I find out they caved and gave her those jeans for one cent, I WILL quit on the spot.

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