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  • #1

    UK callers

    I know some of you all are from the UK and as you well know, customers are every bit as sucky there as they are here in the US. MY company has a call center in the UK but unfortunately, we get their overflow calls. The UK customers hate talking to us.

    Me: Hi this is Dave, can I help you?

    Guest: I'd like to book a hotel room

    Me: which city?

    GUest: what do you mean which city? It's in fucking England

    Me: I know but which city in England?

    Guest: are you in the states?

    Me: yes sir

    Guest: oh bloody hell, I dont want to talk to a fucking American. I am booking a hotel twenty minutes from here and I have to talk to someone thousands of miles away. How fucking stupid is that?

    Me: if you tell me where you need to go, I can book the room

    Guest: this is lousy customer service. I want to book a room in England and I have to talk to someone in the states. You know what, go fuck yourself. I'll book at another fucking hotel, you fucking piece of shit

    CLICK
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  • #2
    Last I checked England does have cities....I really don't understand what he was pissed about other than the fact you weren't British.
    "If we refund your money, give you a free replacement and shoot the manager, then will you be happy?" - sign seen in a restaurant

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    • #3
      Wow, what a dick! As a brit, I'm sorry you had to put up with that!

      Had I been your caller, I would probably have commented on the fact my call was being taken in the US, but in a "isn't that funny?" kind of way. Back when Delta used to have a UK office, similar things would happen, and it never bothered me.

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      • #4
        "Ok, since even somebody from the UK would need to know what city, I've went ahead and booked you in a hotel in every city in the UK. The cost is <ridiculous amount>, how would you like to pay today?"

        If only...right?
        Engaged to the amazing Marmalady. She is my Silver Dragon, shining as bright as the sun. I her Black Dragon (though good honestly), dark as night..fierce and strong.

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        • #5
          Why is Gordon Ramsey trying to book a hotel through your resevation service?

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          • #6
            Quoth Rodimal View Post
            Why is Gordon Ramsey trying to book a hotel through your reservation service?
            Chef would know better then to act like that on the phone.

            Comment

            • #7
              What an asshole. Or, to use the vernacular of his area, what a fucking cunt.

              For the ones who aren't out to be pissed about everything, I think I might try to explain that anybody in the system can take a reservation, no matter their location, and the only reason that he got a rep in the US is because it was that or nobody, as all of the UK reps were already on other calls.

              But, seriously, why do people think that you have to be in the same geographic location to be able to set up a reservation? Unless you've got some fiddly requirement that means you have to ask questions of the facility itself, it doesn't make a bit of difference where the reservations agent is sitting; it's all the same system and it's not like there's a language barrier.

              ^-.-^
              Faith is about what you do. It's about aspiring to be better and nobler and kinder than you are. It's about making sacrifices for the good of others. - Dresden

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              • #8
                As an Englishwoman, I'm ashamed of that behaviour.. as a retail worker, I'm no longer surprised by it
                Engaged to the sweet Mytical He is my Black Dragon (and yes, a good one) strong, protective, the guardian. I am his Silver Dragon, always by his side, shining for him, cherishing him.

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                • #9
                  Quoth Mytical View Post
                  "Ok, since even somebody from the UK would need to know what city, I've went ahead and booked you in a hotel in every city in the UK. The cost is <ridiculous amount>, how would you like to pay today?"

                  If only...right?
                  Nice!

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                  • #10
                    What an asshat. I hope everybody he calls refuses to book him a room because of his lousy attitude.
                    When you start at zero, everything's progress.

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                    • #11
                      Bet it was the same dim watt in the UK that wanted to know the hours of the "Silver Street" library and was pissed that I was answering him from the US.
                      Time! Time! Time is what turns kittens into cats.

                      Don't teach me a lesson; all I learn is that you are an asshole.

                      I wish porn had subtitles.

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                      • #12
                        The UK does have a fair few cities. Some of the towns, however, are bigger than some of the cities - compare Preston (a town) with Lancaster (a city) for example. Your caller might have wanted a hotel that happened to be in a town.

                        He still sucked hard.

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                        • #13
                          Quoth Chromatix View Post
                          The UK does have a fair few cities. Some of the towns, however, are bigger than some of the cities - compare Preston (a town) with Lancaster (a city) for example. Your caller might have wanted a hotel that happened to be in a town.

                          He still sucked hard.
                          I was thinking the caller thought all of England was one big city myself.

                          Which made me wonder about all the pastoral scenes I've seen in the travel books.
                          They say that God only gives us what we can handle. Apparently, God thinks I'm a bad ass.

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                          • #14
                            Quoth Chromatix View Post
                            The UK does have a fair few cities. Some of the towns, however, are bigger than some of the cities - compare Preston (a town) with Lancaster (a city) for example. Your caller might have wanted a hotel that happened to be in a town.
                            I used to live near St. David, it always amused me that it was a city.

                            To the totally confused people here in the US, unlike here, where the terms town & city are used interchangeably, and are usually based vaguely on size. there is a particular criteria in the UK.

                            Not sure if I have all the exact requirements, but simplified, to be a town, it has to have a market (official, with a royal charter, usually going back several hundred years or more), and to be a city it has to have a cathedral.. With neither, it's a village. Usually, size matches up with what you would expect, but there are exceptions - such as St. David, in Wales, which has a cathedral, so is a city - even though it's really more of a village in size.

                            Madness takes it's toll....
                            Please have exact change ready.

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                            • #15
                              Actually to be a city you *don't* need a cathedral, although the correlation is high. Sunderland, for example, doesn't have one - and if Lancaster has one, I must have missed seeing it while I lived there. (The university and the castle are much more prominent, and nearby Morecambe is also a bigger town.)

                              What you need is a Royal Decree. Which is why it's so apparently arbitrary.

                              The Queen recently decreed that two more cities were to be considered such, in connection with her Jubilee.

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