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Most disorganized shift I have ever had the 'pleasure' to work...I don't drink, but was seriously considering raiding the liquor cabinet afterwards.
I discovered that if I'm not actually spearheading the returns, it all goes to shit. Yet more perishables in the returns cart (I'm seriously tempted to print up another sign with the definition of 'perishable') along with fragile stuff that had to be damaged out because some numbnuts lobbed a case of soda in there without checking to see what would be under it (lightbulbs, bread, a glass jar of gefilte fish...that was not fun). SIGH.
For some reason the store was SLAMMED today, I got thrown on register at 2 and didn't actually get a break until 30 minutes before I was to leave anyway (6+ hours in...). Most of the managers will give breaks in midshift even if it's busy, A for some reason loves to wait until as late as she can. I'm all for helping out during a rush, but only as long as I'm not making stupid mistakes due to fatigue. When I say I need a break, I need a break. I shouldn't need to be flagging down a MOD for however long it takes for them to notice.
We're running a few Catalina promos this week: buy X number of items, get a coupon for $Y off your next order. I had a couple customers think that because the coupons say "Thank You from $Brand" that it can only be used on that brand. As such, a few yesterday said they didn't want them (dude, it's free money). So when I went on break there was a small stack of abandoned coupons...they're not tied to a specific store card, so anyone can use them. I'm not sure what to do with them in cases like that (take? leave?).
The Catalina printer for the Register Of DOOM that I was stuck with today decided to not play nice. Ink and paper were fine and it was powered on, it just decided to not print. I'm not allowed to actually look at the connections to see what's up (I was allowed to tape a sign at the front of the lane saying COUPON PRINTER IS BROKEN). So, when a customer bought items that would trigger the promo, it didn't. Cue holding up the line as an SC examines their receipt, rantings and grabbing for my shoulder "Miss? I was supposed to get a coupon?" Yes...you were, but as both the signage and I explained to you this register cannot print coupons. No amount of expectant looks or threats to complain (how can I pocket something that never existed?) will change that.
I discovered that if I'm not actually spearheading the returns, it all goes to shit. Yet more perishables in the returns cart (I'm seriously tempted to print up another sign with the definition of 'perishable') along with fragile stuff that had to be damaged out because some numbnuts lobbed a case of soda in there without checking to see what would be under it (lightbulbs, bread, a glass jar of gefilte fish...that was not fun). SIGH.
For some reason the store was SLAMMED today, I got thrown on register at 2 and didn't actually get a break until 30 minutes before I was to leave anyway (6+ hours in...). Most of the managers will give breaks in midshift even if it's busy, A for some reason loves to wait until as late as she can. I'm all for helping out during a rush, but only as long as I'm not making stupid mistakes due to fatigue. When I say I need a break, I need a break. I shouldn't need to be flagging down a MOD for however long it takes for them to notice.
We're running a few Catalina promos this week: buy X number of items, get a coupon for $Y off your next order. I had a couple customers think that because the coupons say "Thank You from $Brand" that it can only be used on that brand. As such, a few yesterday said they didn't want them (dude, it's free money). So when I went on break there was a small stack of abandoned coupons...they're not tied to a specific store card, so anyone can use them. I'm not sure what to do with them in cases like that (take? leave?).
The Catalina printer for the Register Of DOOM that I was stuck with today decided to not play nice. Ink and paper were fine and it was powered on, it just decided to not print. I'm not allowed to actually look at the connections to see what's up (I was allowed to tape a sign at the front of the lane saying COUPON PRINTER IS BROKEN). So, when a customer bought items that would trigger the promo, it didn't. Cue holding up the line as an SC examines their receipt, rantings and grabbing for my shoulder "Miss? I was supposed to get a coupon?" Yes...you were, but as both the signage and I explained to you this register cannot print coupons. No amount of expectant looks or threats to complain (how can I pocket something that never existed?) will change that.
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