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  • When Customers Lie

    You Sir, Are an Idiot

    SC: Is it at all possible that your pump could have not pumped any gas?
    Me: Like...you were standing there with your hand on it and it was counting up and didn't pump anything?
    SC: Yeah.
    Me: No.
    SC: *starting to get agitated* Well cause my gas gauge is still on E.
    Me: Is your gas gauge working properly?
    SC: *even more agitated, is getting louder* Of course my gauge is working properly! It wouldn't just go out and not work over night!
    Me: ...Well it's pretty much impossible for the gas to not come out and the counter to count it up because of the way the pump works. It can't count the money up because it's based on the amount of gallons coming out.
    SC: *shouting* WELL I DON'T THINK IT DID IT RIGHT. BECAUSE THERE'S NO GAS IN MY CAR.
    Me: *still calm* Well the only thing I can tell you to do sir is contact the manager in the morning because there's really nothing I can do about this right now.
    SC: I NEED GAS NOOOOOOOOW!!!!
    Me: Well I can make some calls but it may take a long time to get this sorted out. *picks up the phone*
    SC: FOR FUCK'S SAKE, I'M GONNA GO LOOK AT IT AGAIN!!!!
    Me: ...*calls manager*

    He never came back in. He realized all by his wittle sewlf that he was an idiot. Or that his ploy for getting free gas wasn't going to work quite as well as he'd hoped.

    Liar Liar Plants for Hire.

    A guy came in and told me that we were allowed to do something that has been for a long time against policy. I told him that no, we are not allowed to do that. He proceeded to, like a child, say "YEAH YOU AAARRRE" and told me that he had put in four formal complaints (oooooooooh, fooooouuuuuur) to corporate and that corporate had fired someone because they wouldn't break policy for this guy and told him that whatever the customer wants, the customer gets.

    Many things wrong with that.
    1. You can't even get fired for accidentally handing out 500 dollars.
    2. Corporate has sent us memos calling customers (in so many words) idiots for trying to get us to break policy and commending us on telling them to get fucked (but in the nicest possible way).
    3. The company isn't that big. We get memos for all sorts of things. We didn't get one telling us to make this guy's special order all special so we're not going to do it. Period. Done.

    I think I'll play with this guy a little bit more when he comes in. He seems to think that little store peons know nothing about corporate...we're not that big, dude. Every single corporate entity has a phone number in our handy dandy book and an email address where we can ask them these stupid questions like "Hey is this customer telling me the truth?" They will take the time to answer those stupid questions.

    Just an Asshole

    Guy comes in and overfills his slushy. The top pops off and it goes all over the little spill center thing with the drain. No biggie. But he proceeds to say "Oh are you kidding me?" and simply stands there as the slushy continues to pour out all over the drain tray and then down the wall and then on the floor..........

    I see what's happening and Chuck Norris the shit out of our swing door at the registers and run over to the slushy thing and shut it off. Then I move the rug away from the still growing mountain of slushy and just kind of stare at it with my sanity snapping into a few separate pieces. He's standing there going, "I don't know what happened, this is ridiculous." I didn't even look at him. In fact I ignored him until he stormed out of the store pissed off because he didn't get a slushy. I just cleaned up the slushy with my CW and after he was gone I went a little batty and was like "Why didn't he turn it ooooooffffffffffff?!"

    Not to mention that was my third day in a row I had to clean something off the floor of that store. But then again I should count my blessings. It was the first one that wasn't in the bathroom.

    If I had even looked at him I would have punched him in the face.

    Small

    SC: This is .99.
    Me: No it isn't.
    SC: The sign back there said it was.
    Me: That's for the [other product] It says right on the sign what it's for.
    SC: Then I don't want it.

    SC: Are you working or not?
    Me: I'm trying to deal with something right now sir, she can serve you at the next register. (I was trying to reset a pump to fix some technical problems.)
    SC: AGH.

    SC: I wanna play some numbers.
    Me: The lottery register is that one over there.
    SC: THE SIGN SAYS THIS ONE!!!!
    Me: *points at the sign* Next register.
    SC: WELL YOU SHOULD TAKE THAT DOWN.
    Me: ...it says "Next Register" for lottery. That's pretty clear to me.

    SC: Can you do [thing that would require me to come out from behind my register area for not a really good reason]?
    Me: My partner needs to come back up here first and he's in the middle of [rather long chore.]
    SC: ...Well...why?
    Me: .........are you serious?

    SC: I need [cigarettes].
    Me: X.XX
    SC: *puts down a hundred*
    Me: ....you're about to get a lot of ones.
    SC: .......uh...how many are we talking?
    Me: A lot.
    SC: Like 40 plus?
    Me: Like 80 plus.
    SC: But...this is all I have.
    Me: ...yeah. And I'm at the end of the night and you can't short me at the end of the night or it'll mess up the whole day's count.
    SC: ...well I need my cigs.
    Me: Then ones it is. *counts out 90-some dollars in ones*
    Guy behind SC: Shiiiiiiiiit.
    SC: ...........damn. *walks out with his ones*
    Me: Well he won't do that again...

  • #2
    Quoth Gaki View Post

    SC: I need [cigarettes].
    Me: X.XX
    SC: *puts down a hundred*
    Me: ....you're about to get a lot of ones.
    SC: .......uh...how many are we talking?
    Me: A lot.
    SC: Like 40 plus?
    Me: Like 80 plus.
    SC: But...this is all I have.
    Me: ...yeah. And I'm at the end of the night and you can't short me at the end of the night or it'll mess up the whole day's count.
    SC: ...well I need my cigs.
    Me: Then ones it is. *counts out 90-some dollars in ones*
    Guy behind SC: Shiiiiiiiiit.
    SC: ...........damn. *walks out with his ones*
    Me: Well he won't do that again...
    Would you have been able to refuse the $100? Im surprised you had so many $1s!!!

    And yes....he wont be doing that again...unless hes heading to a strip club for the night.

    Comment


    • #3
      Quoth Amina516 View Post
      Would you have been able to refuse the $100?
      This is a hard one to answer. I have refused 100s in the past but they make such a huge royal stink of the matter that usually it's just as well to break it all in ones because they'll fuss about that but at least they have their precious product. My particular store doesn't have signs that say we can't break 100s so it's not "legit" or something. They get really pushy about it and at that point I just want them to leave and it's not worth telling them to go stuff it.

      Comment


      • #4
        Oh, Gaki...You have my sympathies. That said, that last story made me laugh. The others...Let me for you a few times.
        "And though she be but little, she is FIERCE!"--Shakespeare

        Comment


        • #5
          did the first guy have a gauge that stays on E when the car is off and actually "fills up" when the car is on? (like I do?)
          The best professors are mad scientists! -Zoom

          Now queen of USSR-Land...

          Comment


          • #6
            Quoth fireheart View Post
            did the first guy have a gauge that stays on E when the car is off and actually "fills up" when the car is on? (like I do?)
            My first car did that...freaked Mom out every time she drove my car.

            Comment


            • #7
              Quoth Aethian View Post
              My first car did that...freaked Mom out every time she drove my car.
              My current car once had the gauge actually drop to E WHILE I was still driving. I freaked out mind you. Turned out that the fuel sending unit was busted. And it was a quick fix thankfully.

              (compared to the current one....$1400!)
              Last edited by fireheart; 09-14-2012, 01:38 PM.
              The best professors are mad scientists! -Zoom

              Now queen of USSR-Land...

              Comment


              • #8
                He bought cigs with a $100 bill and got $90-some in change? Those are some cheap cigs.
                When you start at zero, everything's progress.

                Comment


                • #9
                  Re the fuel gauge: I really don't understand why people think stuff "doesn't just break" regardless of the timescale. Things break all the time. I had someone going off on me that they hadn't been warned that something could break - not that it could break/wear out within a small timeframe, but that it could ever break in the history of time. Apparently we need a sign to warn people about entropy.
                  This was one of those times where my mouth says "have a nice day" but my brain says "go step on a Lego". - RegisterAce
                  I can't make something magically appear to fulfill all your hopes and dreams. Believe me, if I could I'd be the first person I'd help. - Trixie

                  Comment


                  • #10
                    Quoth MoonCat View Post
                    He bought cigs with a $100 bill and got $90-some in change? Those are some cheap cigs.
                    Probably just got 1 pack.

                    Comment


                    • #11
                      My Malibu used to drop down to E right after I'd filled the tank. I'd pull away and all of a sudden "ding, ding, ding" and the gauge was on E. I'd argue with it and say you have a full tank. It's been fixed now and doesn't do that anymore.
                      "They gave me a badge with my name on it. In case I forget who I am." Dr Who - Closing Time

                      "I reject your reality and substitute my own." Adam Savage-Mythbusters

                      Comment


                      • #12
                        re: Fuel gauge: I've been in more than one car that *always* showed as zero fuel when the car was turned off, and jumped up to the correct reading the second it was turned back on.
                        "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
                        "The difference between an amateur and a master is that the master has failed way more times." - JoCat
                        "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
                        "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
                        "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
                        "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
                        Acts of Gord – Read it, Learn it, Love it!
                        "Our psychic powers only work if the customer has a mind to read." - me

                        Comment


                        • #13
                          My fuel gauge in my beetle was dodgy. When the tank was full it would sit on empty. It would continue to sit on empty but when the gauge started to swing to full then it was time to fill up again. Had it checked several times, and even replaced once, but it still developed that fault. I just went with it, and added it to the large list of quirks of the bug.

                          Comment


                          • #14
                            Quoth Gaki View Post
                            SC: *even more agitated, is getting louder* Of course my gauge is working properly! It wouldn't just go out and not work over night!
                            Um, yes, it will. Everything will stop working eventually. Good old-fashioned entropy.

                            I've had two cars where the fuel gauge just stopped working. Since I don't have the $$$ to fix the sending unit, I just keep an eye on the odometer and fill it when it's been approx 200 miles since the last fill-up.
                            Quoth Gaki View Post
                            Me: Well he won't do that again...
                            Yes he will. Trust me, he will. SCs just don't understand how tills work.
                            I don't have an attitude problem. You have a perception problem.
                            My LiveJournal
                            A page we can all agree with!

                            Comment


                            • #15
                              Quoth ozcatbug View Post
                              My fuel gauge in my beetle was dodgy. When the tank was full it would sit on empty. It would continue to sit on empty but when the gauge started to swing to full then it was time to fill up again. Had it checked several times, and even replaced once, but it still developed that fault. I just went with it, and added it to the large list of quirks of the bug.
                              if you only replaced the fuel gauge, it was probably a fault with the sender unit. For that matter, it's usually better to try replacing the sender unit first; they're generally cheaper than the fuel gauge

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