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How do so many people not know what As Is means?

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  • How do so many people not know what As Is means?

    So my store is fairly well known for having an As-Is section at the end. Essentially, if a customers returns an assembled piece of furniture, or if it's an old display we're trying to get rid of, it ends up there where we sell it at a reduced price.

    As with anything sold under the name as is, these sales are final. If you get it home and decide you don't like it, too bad. It's yours.

    So how do so many people not know what as is means? I get so many questions about the return policy on as is stuff it drives me nuts. And I don't just mean they missed the sign. How do these people not know the very simple meaning of as is?

  • #2
    Customers can only read one word. And that word is....



    FREE.


    Anything else, they don't understand.
    When you start at zero, everything's progress.

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    • #3
      They also tend to see every word as 'FREE".

      Comment


      • #4
        I sometiime sell used bike parts online. I post pics and describe the item very well. I point out the defects with arrows and words. For example, I will take several pics of the pipes, point out the scuff marks and flatened end from when I fell over in my driveway. I always say that my stuff is "AS IS".

        I've quit using ebay for this because everytime a customer complains that I misled them into thinking that my items are "like new". I never say that, but I lose the customer dispute anyhow. They get my $200 pipes and I'm not only out my pipes, I also get dinged on the reviews and have to pay the listing fee.

        One of the funniest stories I heard was from a friend. He had put some shelves out on the side of the road with a "FREE" sign. Someone took the shelves less than 15 minutes after he put them out. About an hour later, the same someone showed up at my friend's door to demand that my friend go to the someone's house and fix the shelves because they were so wobbly.

        When my friend laughed at the someone and closed the door, the shelves were suddenly dumped in the middle of the road in front of my friend's house.

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        • #5
          It's all Bill Clinton's fault! Ever since he stated "It depends on what your definition of "is" is, people get confused. lol
          "All I've ever learned from love was how to shoot somebody who out-drew ya"

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          • #6
            Courts shows

            If you want to see how bad people are at reading the term "As is" watch Judge Judy or The People's Court.

            Time and time again people try to sue the seller of AS IS cars and other items demanding warranties that never were in the original sales material.

            Claims up to, and including a fool of a woman who bought an AS IS car for $500 dollars and did not have a mechanic check it out either before or after the sales, then tried to drive 2000 miles to a vacation spot in Mexico the following day! As you can guess it broke down somewhere in Texas (I think) and she had to pay a ton of money to make it back home.

            She then tried to sue the seller because he said it was "safe to drive" meaning of-course the brakes works and he did not expect the engine to catch fire with normal use. He also pointed out at no time did she mention that she planned a long trip the following day, otherwise he would had mentioned that it needed a full check-out first.

            Heck, my mothers car is less than 2 years old and on all three trips we have done from Canada to Florida we take the car in for a full checkup before driving down and back.
            Last edited by earl colby pottinger; 09-14-2012, 04:31 PM.

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            • #7
              Quoth earl colby pottinger View Post
              Claims up to, and including a fool of a woman who bought an AS IS car for $500 dollars and did not have a mechanic check it out either before or after the sales, then tried to drive 2000 miles to a vacation spot in Mexico the following day! As you can guess it broke down somewhere in Texas (I think) and she had to pay a ton of money to make it back home.
              I saw that one.



              FREE always catches my attention, but i always read the fine print...

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              • #8
                Quoth earl colby pottinger View Post
                If you want to see how bad people are at reading the term "As is" watch Judge Judy or The People's Court.

                Time and time again people try to sue the seller of AS IS cars and other items demanding warranties that never were in the original sales material.
                indeed.
                They're always good for a laugh.

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                • #9
                  That sucks Slave to the Phone .
                  Time! Time! Time is what turns kittens into cats.

                  Don't teach me a lesson; all I learn is that you are an asshole.

                  I wish porn had subtitles.

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                  • #10
                    Yes. "As is" car cases are fairly common on the judge shows I love. Judge Milian (the People's court) tends to put it best. She's frequently like: "You were all willing to shell out a couple-thousand bucks to buy the car, but you wouldn't spend the hundred to have a mechanic check it first? Talk about penny wise & pound foolish."
                    Customers should always be served . . . to the nearest great white.

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                    • #11
                      The Peoples Court cases still rely on local laws before making judgement. If there is a lemon law or the seller was misleading (what a reasonable person would consider misleading I mean), then it may not matter if a sale is marked AS IS.
                      A lion however, will only devour your corpse, whereas an SC is not sated until they have destroyed your soul. (Quote per infinitemonkies)

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                      • #12
                        Quoth depechemodefan View Post
                        That sucks Slave to the Phone .
                        Live and learn. I've learned to only sell my stuff to people in Oz. They are willing to pay out the pipes for shipping (holy cow...it costs twice the selling price to ship stuff there, but they pay it happily and send me happy emails when they finally get their parts.)

                        Quoth static
                        What a gobshite
                        We laugh about it everytime we drag stuff out to the road. When I put my old couch out...we worried that I'd have to go to a random stranger's house and move the rest of the furniture.

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                        • #13
                          Quoth earl colby pottinger View Post
                          If you want to see how bad people are at reading the term "As is" watch Judge Judy or The People's Court.

                          Time and time again people try to sue the seller of AS IS cars and other items demanding warranties that never were in the original sales material.
                          Thing is... cars are a bit different from furniture. I don't know if states have their own laws pertaining to as-is-furniture, but they usually have them for cars.

                          JJ's operating under NY law, so in her case individuals can sell their cars "as is" but ... dealers cannot. So it's best to always review the local laws first on something like that. It may be different than what one expects.

                          Comment


                          • #14
                            Quoth Slave to the Phone View Post
                            I sometiime sell used bike parts online. I post pics and describe the item very well. I point out the defects with arrows and words. For example, I will take several pics of the pipes, point out the scuff marks and flatened end from when I fell over in my driveway. I always say that my stuff is "AS IS".

                            I've quit using ebay for this because everytime a customer complains that I misled them into thinking that my items are "like new". I never say that, but I lose the customer dispute anyhow. They get my $200 pipes and I'm not only out my pipes, I also get dinged on the reviews and have to pay the listing fee.
                            WTF? Your item description includes a picture with the flaws POINTED OUT, customer complains that the part had flaws, and eBay sides with THEM? What the heck are they smoking? Not even potcrack explains that kind of "logic".
                            Any fool can piss on the floor. It takes a talented SC to shit on the ceiling.

                            Comment


                            • #15
                              Quoth wolfie View Post
                              WTF? Your item description includes a picture with the flaws POINTED OUT, customer complains that the part had flaws, and eBay sides with THEM? What the heck are they smoking? Not even potcrack explains that kind of "logic".
                              From all I have heard, the above isn't at all unusual these days. That's why I hesitate to do my downsizing thru ebay, I've stuck with Craigs List so far. Not as wide a customer base, but they get to see it before they buy it, and once they've bought it, I'm done. No feedback system for them to make me look dishonest cause I told them it had a flaw, they saw the flaw, they chose to buy it with flaw, and it didn't magically heal itself on their way home .

                              Madness takes it's toll....
                              Please have exact change ready.

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