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  • My first post (Kinda long)

    Yay, my first story

    This one happened during the summer, when a friend I were volunteering at an American football match which we sometimes do on weekends or summers. It’s normally really fun, but you do occasionally get some SC’s.

    A bit of background information before i start, American football is not particularly popular where I live. It has its followers, sure, but here most people prefer soccer (A real shame, as I find soccer insanely boring) So the crowds generally aren’t that big. Also, we don’t have a big stadium or anything, so most of the people who work there, in the snack stand and such, are volunteers, often with certain connections to the team (My friend used to play, and her brother used to be on the team I think)

    Anyway, I had started out working alongside with my friend at the entrance where people had to pay, but she had been called away to help with the snack stand, so I ended up sitting there alone.

    Things were going well, some people were miffed about having to pay, but didn’t cause any trouble (Not like it was very expensive, about 50 Norwegian kroner, which should be about 5 pounds or 10 dollars) Also, children got in for free, so I think the prices were more than reasonable. I’m actually having a good time, the people were generally nice, for once it wasn’t raining and I was generally in a good mood. Then she showed up.

    AW= Annoying woman
    AWH= Annoying woman’s husband
    AWK1,2,and 3= Annoying woman’s kids
    ME= The smiling ticket girl

    ME: Hey there, how are you today? (Imagine this with a genuine cheery smile)
    AW: Do we have to pay? (Imagine this with an expression that suggests I somehow inconvenienced her)
    ME: Yes, but it’s only 50 kroner and children go free.
    AW: It wasn’t like that last time (Said as whiny as possible)
    ME: Really? I’ve been told we’ve been taking entrance fees the entire season.
    AW: NO YOU HAVEN’T! Last time we were here we didn’t have to pay!
    ME: Oh, well I’m sorry, but I’ve been told to make sure that everybody pays the entrance fee…
    AW: This is bullshit, why should I have to pay when I didn’t last time?

    Her family is starting to look really embarrassed, and the husband obviously wants to just pay.

    AWH: Come on, it’s not that much money; she’s just doing her job.
    AW: We are NOT paying!
    ME: Then I’m afraid I can’t let you in (Okay, we’re outdoors and she’s easily twice my size, so I probably couldn’t have stopped her if I tried, but she didn’t know that =P)
    AW: You know what you’re doing? You are RUINING my childrens day. They have been lokking forward to this all week! (Oh yes, blame me for you being cheap)
    ME: Well, children go free, so they’re welcome to just walk in.
    AW: Well, obviously I have to go with them, so I guess I’ll go free as well.
    ME: No, you’ll have to pay 50 kroner.

    Now the oldest of the kids pipe up, he looks to be around 16 – 17, around my age, so most likely more than capable of taking care of two younger siblings for a few hours. ( I think he was a bit old to be considered a child, but one of the leaders had let in kid around the same age earlier so I assumed it was ok)

    AWK1: its okay mom, I can watch my brothers, you don’t have to come, and you didn’t even want to go here.
    AWH: See? Problem solved, the kids can stay here and you and I can go get the shopping done.

    I thought this would be the end of it, that everybody would be happy and could continue our day in the beautiful weather. But AW had other plans

    AW: I’m not going to leave by CHILDREN here alone with no one to watch them He (AWK1) is too young to take care of his brothers. I HAVE to go with them.
    ME (By now, quite annoyed, but trying to hide it): Well, then you’ll have to pay like everyone else.

    She did not like this one bit, I was actually getting quite worried, because, as I mentioned earlier, she was easily twice my size ( I’m not particularly big, and not strong by a long shot) And I was ready to call one of the leaders over. Then, a light bulb seemed to turn on inside her head; she looked toward a fence, maybe 10 meters away

    AW: Well, if you won’t let us in, we’ll just stand over there by the fence and there’s nothing you can do about it.

    Now she looked quite smug, as if she’d thought off something genius that would bother me.

    ME: Knock your self out
    AWH: We are NOT going to stand over there just so you can have your way, now either pay the nice girl or let’s go!

    Turns out the husband had had enough, and wouldn’t stand there listening to his wife anymore.

    AW: FINE! I hope you’re proud at having ruined my children’s day! (The last part was directed at me)
    ME: Have a nice day (Said as cheerily as humanly possible)

    When she left, one of the adults came over to me. She had been standing close for most of the interaction and couldn’t believe I’d been so cheerful, despite not even being paid.

    Best part was that 10 minutes later, the kids came back without their mother and asked if they could go in. The oldest kid apologized for his mother’s behavior and insisted on paying for himself, even though I said it was ok.
    So yeah, that’s the story of one of the few SCs I have encountered in the wild.

  • #2
    I hate the "last time [it was cheaper | it was free | they did X for me]" statement as if it makes any difference. They just don't understand the concept of "now it's this way."
    Fiancee: We're going to need to do laundry. I'm out of clean pants.
    Me: Sounds like a job for Gravekeeper!
    Fiancee: What?!
    Me: Nevermind.

    Comment


    • #3
      Quoth thehuckster View Post
      I hate the "last time [it was cheaper | it was free | they did X for me]" statement as if it makes any difference. They just don't understand the concept of "now it's this way."
      besides the "last time" might be a lie or... the employee was more easily bullied.

      Comment


      • #4
        Quoth TheAwesomestCookie View Post
        Best part was that 10 minutes later, the kids came back without their mother and asked if they could go in. The oldest kid apologized for his mother’s behavior and insisted on paying for himself, even though I said it was ok.
        So yeah, that’s the story of one of the few SCs I have encountered in the wild.
        I'm guessing the kids take after the father.

        SC
        "...four of his five wits went halting off, and now is the whole man governed with one..." W. Shakespeare, Much Ado About Nothing Act I, Sc I

        Do you like Shakespeare? Join us The Globe Theater!

        Comment


        • #5
          Quoth thehuckster View Post
          I hate the "last time [it was cheaper | it was free | they did X for me]" statement as if it makes any difference. They just don't understand the concept of "now it's this way."
          I loved being blunt with customers about that at the wholesale club.

          SC: "But yesterday the price was <X>!"
          J2K: "That was yesterday. Today the price is <Y>."

          Fortunately, most of them didn't argue the point.
          PWNADE(TM) - Serve up a glass today! | PWNZER - An act of pwnage so awesome, it's like the victim got hit by a tank.

          There are only Four Horsemen of the Apocalypse because I choose to walk!

          Comment


          • #6
            Thing is, there IS a chance she didn't pay last time. There aren't enough volunteers to enforce the entrance fee throughout the game, so if you arrive after a certain point, there is no one to take any entrance money. So there is a chance she arrived late last time and didn't have to pay, but that doesn't make her any less annoying.

            Comment


            • #7
              Quoth Jay 2K Winger View Post
              SC: "But yesterday the price was <X>!"
              J2K: "That was yesterday. Today the price is <Y>."
              or.... "And you didn't actually buy it yesterday because...?"
              "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
              "The difference between an amateur and a master is that the master has failed way more times." - JoCat
              "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
              "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
              "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
              "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
              Acts of Gord – Read it, Learn it, Love it!
              "Our psychic powers only work if the customer has a mind to read." - me

              Comment


              • #8
                First of all, welcome to Customers Suck. That said...what a cheap bitch. At least the kids were good. I don't know how you stood that, and didn't tell her that SHE could GTFO, and her hubby and kids could stay. Wow. h, and snacks are plentiful around here, along with beverage of your choice. I'm sure CRML or Jester will happily whip you up some delicious drink concoctions!
                "And though she be but little, she is FIERCE!"--Shakespeare

                Comment


                • #9
                  Quoth TheAwesomestCookie View Post
                  ME: Really? I’ve been told we’ve been taking entrance fees the entire season.
                  AW: NO YOU HAVEN’T! Last time we were here we didn’t have to pay!
                  Oh, well in that case, it will be 100 kroner this time!

                  Fixed 4 ya

                  Comment


                  • #10
                    Wow. What an entitled bitch.

                    Welcome to CS! Now about that screen name...
                    The original Cookie in a multitude of cookies.

                    Comment


                    • #11
                      Quoth Cookie View Post
                      Wow. What an entitled bitch.

                      Welcome to CS! Now about that screen name...
                      You may be Cookie but I am THE AWESOMEST COOKIE!

                      Actually "TheAwesomestCookie" is something I've used in the past, most notably my tumblr It was that or "PersonWhoCantThinkofaUsername" and that seemed a bit long

                      Comment


                      • #12
                        Quoth Cookie View Post
                        Now about that screen name...
                        Now about that avatar in conjunction with a line like that >_>
                        "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
                        "The difference between an amateur and a master is that the master has failed way more times." - JoCat
                        "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
                        "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
                        "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
                        "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
                        Acts of Gord – Read it, Learn it, Love it!
                        "Our psychic powers only work if the customer has a mind to read." - me

                        Comment


                        • #13
                          Quoth thehuckster View Post
                          I hate the "last time [it was cheaper | it was free | they did X for me]" statement as if it makes any difference. They just don't understand the concept of "now it's this way."
                          The last time someone in your family bought a Dodge Charger, it took leaded gas? The last time someone in your family bought a Volkswagen, it didn't need antifreeze? Better start understanding the concept of "Now it's this way" pretty quick or you'll be facing a 5-figure repair bill and a voided warranty.
                          Any fool can piss on the floor. It takes a talented SC to shit on the ceiling.

                          Comment


                          • #14
                            "The last time I was here, they served me without carding me."

                            Well, I can't control what my coworkers do, but if you want a drink today, I am going to have to see your ID.

                            "They didn't card me at the other bar!"

                            Well, I can't control what other bartenders do, but if you want a drink here, I am going to have to see your ID.

                            Yes, I deal with both of those fairly often.

                            "The Customer Is Always Right...But The Bartender Decides Who Is
                            Still A Customer."

                            Comment


                            • #15
                              Let's not have a cookie contest. It wouldn't be fair without a proper bake-off.
                              Customers should always be served . . . to the nearest great white.

                              Comment

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