My brain just...*drools*

[ominousoat]

No real explanation needed here:

[another utility company employee]: Hi, do you serve the [blank] area?

ME: Some of it.

[AUCE]: Okay, I have a customer from there that has a gas leak, I'll send them over.

ME: Hi, this is Michael

Stupid Customer: Hi, I have a gas leak.

ME: And what is your address?
[lists address]

ME: I'm sorry, it doesn't seem as if we serve that area. Do you know who your gas company is?

SC: Yeah, should I call them?

ME: Yes...

[click]

Seriously, why would you call TWO different gas companies, other than your own, and report a gas leak? It was the most inexplicable call ever!

[Pinkie]

No real explanation needed here:

ME: I'm sorry, it doesn't seem as if we serve that area. Do you know who your gas company is?

SC: Yeah, should I call them?

ME: Yes...

[click]

Ominousoat, You are lucky...even if we are the wrong gas company, we still have to take the address and ask all of our gas leak questions, get customers name and phone number, then if we are not going to evacuate them, we put them on hold and call thier gas company so they can ask the same questions all over again... If we do evacuate them (risk of explosion), we read the evac statement give thier gas company phone number, and hang up. Then we have to call thier gas company, and give them all the info that the customer gave us, (which another lucky operator is probably getting from the customer on another line). We take gas emergencies very very seriously here. During training, if we can't pass the gas emergency section, we fail and can not work in the call center.

[ominousoat]

Wow, I'm pretty sure out policy is "transfer them, or have them call the other gas company" that seems excessive, but then again it's better than someone blowing up...