Guy comes in a bit miffed because he got towed from "Some Apartments" He's really irked because he's a resident of "Some Apartments". The problem was, he didn't have his permit up in his car. It was later determined to have been in the center console buried under a heap of junk papers and fast food debris. Additionally, it was face-down, so that even had it been visible, the back side is blank, so there's no way to tell what it is. It COULD be for that property, it could also be for one of a thousand others that use white rectangle hanging tags. Per the rules of that lot, you don't have a visible permit? You get towed. He didn't like this one bit...
Him- We have a problem! I live at that apartment and you towed a car that belongs, that's illegal!
Me- You were towed for not having a permit visible in your car Sir
Him- That car is on file with the rental office!
Me- Doesn't matter, you must have a visible permit
Him- Not when it's on file!
Me- Yes, it's in your lease that you signed, your permits must be visible at all times or the car can and will be towed
Him- Well, why would the office call me in to be towed if they KNOW I live there?
Me- You weren't called in by the office, Sir, there's a person who checks that lot and any car they find without a permit is called into us. They called us at 7:40, truck was on scene at 7:59, left with the car at 8:04.
Him- The office didn't call me in?
Me- No Sir
Him- Then this is illegal! What gives YOU the authorization to just tow? You can't do that! You cannot legally take my car when the office has me on file and didn't authorize it!
Me- It doesn't work like that, Sir We are contracted by that apartment to tow any illegally parked car called in to us, and yours was for a no visible permit.
Him- And, where is YOUR authorization?!
Me- The permit parking only signs at the entrance to the lot with our number and company name on them, that's our authorization
Finally realizing he's going to get nowhere, he agrees to pay, so I start the paperwork, then the fun starts again.
Him - Mark on that receipt that I am paying this under protest and duress!
Me - No
Him - *deer in headlights look* ...... WHAT?!
Me - I'm not going to do that
Him- What do you mean you won't do it?! I'm paying this under duress, and you need to make a note of that!
Me- No
Him- Why NOT!?
Me - Firstly, there's nowhere on this form to make notations like that, and secondly, I don't have to, there's no legal requirement for me to do what you're saying, so I don't have to do it, so I won't do it, simple as that. And technically, everyone pays under protest, nobody likes getting their car towed.
Him- Ah! So you agree with me! Mark that paper that I'm...
Me - No, now either you quit arguing and pay now or you can leave and come back in the morning for the car.
Him - Oh, I'll pay! But it's under duress! (you keep using that word, I do not think it means what you think it does
)
Me - Credit, debit or cash? *he slams card on counter*
Him- So, let me just get this straight, you're refusing to note that I'm paying under duress? That's correct?
Me- Yes, (I look up at this point and notice he's got his laptop held up between us, jockying it around awkwardly, apparently, he's trying to film me with a built in camera, or at least record me saying something that "proves" my guilt as I'm filling out the paperwork)
Him- So, you're refusing to admit that this is under duress?! Because it is! You had NO RIGHT to tow my car that HAD A PERMIT!
Me- It wasn't visible Sir
Him- And you had NO AUTHORIZATION to be in that parking lot!
Me- Yes we did Sir, our signs are up in that lot.
I finish, run the card, he signs the papers and leaves, on the way out I overhear him talking to the person who drove him in,
Him - I got it all! I'm emailing this to my attorney on Monday! We're going to court over this because it's totally ILLEGAL!!!
Yeah, you keep thinking that buddy, after that *cough* *cough* law student *cough* that I towed in last week for heaps of unpaid parking tickets, forgive me if I'm not exactly quaking in my shoes at the prospect of tangling with the kind of lawyers this town cranks out....
In retrospect, I would have loved to have grabbed him by the lapels of his shirt and stuffed his pointy little head up the coin slot for the gumball machine in the corner, but I didn't do it, let the record show it was only because I was under duress.
Him- We have a problem! I live at that apartment and you towed a car that belongs, that's illegal!
Me- You were towed for not having a permit visible in your car Sir
Him- That car is on file with the rental office!
Me- Doesn't matter, you must have a visible permit
Him- Not when it's on file!
Me- Yes, it's in your lease that you signed, your permits must be visible at all times or the car can and will be towed
Him- Well, why would the office call me in to be towed if they KNOW I live there?
Me- You weren't called in by the office, Sir, there's a person who checks that lot and any car they find without a permit is called into us. They called us at 7:40, truck was on scene at 7:59, left with the car at 8:04.
Him- The office didn't call me in?
Me- No Sir
Him- Then this is illegal! What gives YOU the authorization to just tow? You can't do that! You cannot legally take my car when the office has me on file and didn't authorize it!
Me- It doesn't work like that, Sir We are contracted by that apartment to tow any illegally parked car called in to us, and yours was for a no visible permit.
Him- And, where is YOUR authorization?!
Me- The permit parking only signs at the entrance to the lot with our number and company name on them, that's our authorization
Finally realizing he's going to get nowhere, he agrees to pay, so I start the paperwork, then the fun starts again.
Him - Mark on that receipt that I am paying this under protest and duress!
Me - No
Him - *deer in headlights look* ...... WHAT?!
Me - I'm not going to do that
Him- What do you mean you won't do it?! I'm paying this under duress, and you need to make a note of that!
Me- No
Him- Why NOT!?
Me - Firstly, there's nowhere on this form to make notations like that, and secondly, I don't have to, there's no legal requirement for me to do what you're saying, so I don't have to do it, so I won't do it, simple as that. And technically, everyone pays under protest, nobody likes getting their car towed.
Him- Ah! So you agree with me! Mark that paper that I'm...
Me - No, now either you quit arguing and pay now or you can leave and come back in the morning for the car.
Him - Oh, I'll pay! But it's under duress! (you keep using that word, I do not think it means what you think it does

Me - Credit, debit or cash? *he slams card on counter*
Him- So, let me just get this straight, you're refusing to note that I'm paying under duress? That's correct?
Me- Yes, (I look up at this point and notice he's got his laptop held up between us, jockying it around awkwardly, apparently, he's trying to film me with a built in camera, or at least record me saying something that "proves" my guilt as I'm filling out the paperwork)
Him- So, you're refusing to admit that this is under duress?! Because it is! You had NO RIGHT to tow my car that HAD A PERMIT!
Me- It wasn't visible Sir
Him- And you had NO AUTHORIZATION to be in that parking lot!
Me- Yes we did Sir, our signs are up in that lot.
I finish, run the card, he signs the papers and leaves, on the way out I overhear him talking to the person who drove him in,
Him - I got it all! I'm emailing this to my attorney on Monday! We're going to court over this because it's totally ILLEGAL!!!
Yeah, you keep thinking that buddy, after that *cough* *cough* law student *cough* that I towed in last week for heaps of unpaid parking tickets, forgive me if I'm not exactly quaking in my shoes at the prospect of tangling with the kind of lawyers this town cranks out....

In retrospect, I would have loved to have grabbed him by the lapels of his shirt and stuffed his pointy little head up the coin slot for the gumball machine in the corner, but I didn't do it, let the record show it was only because I was under duress.
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