You're violating my policy!

[sld72382]

Here we go again with another installment of "people who are unclear of the concept of security policies."

Woman calls looking for the password to her email. However, she wasn't listed as an authorized user. Off we go....

SC: I need the password to my email. *Notices it's her husband's email addy.*

Me: Unfortunately, you are not listed as an authorized user. Is *husband's name* there?

SC: Yes, but he is ill right now and is asleep. I'm not waking him over something stupid like this.

Me: Unfortunately, I can't release the info as you're not an authorized user. When he wakes up, he can give you the password, or he can call us if he doesn't know it, or you can call back when he's up so we can speak to him and then we can give you the password.

SC: Why are you making this so hard? I'm his wife dammit!

Me: Ma'am I have to follow security policy, and if I give you the info I can get in trouble for it.

SC: Look, just pretend you're talking to my husband, okay?

Me: Ma'am you're asking me to blatantly violate security policy, I can't do that.

SC: Well you're violating MY policy of giving me the assistance that I'm asking you for! Now I want a supervisor!

So I tell a sup what happened, and what she said to me about wanting to violate security policy. He basically said "screw her." Back to the phone....

Me: My supervisor has said we need to speak to the authorized user. No exceptions and he backed me up on this.

SC: That's IT! I'M CALLING THE BBB! THIS IS BULLSHIT!

*Click.*

She really had no chance, but when she was caught on record actually asking us to violate laws, that really sealed it.

[thehuckster]

Oh teh noes, not the BBB! I wonder how many customers seriously think the BBB is some official authority like the FTC.

[cashierbex]

Even if the BBB was gonna do something, they can look at the records. She loses either way.

[Laund-o-rama Mama]

People Like that are always the first to complain if they were the ones in the husband's position and their passwords were given out. What a wanker.

[PepperElf]

Oh teh noes, not the BBB! I wonder how many customers seriously think the BBB is some official authority like the FTC.

It's surprising how many people think that. All the BBB can really do is withdraw their accreditation.

Kodak resigned and withdrew entirely. and they're still doing pretty well as a company.

[Ironclad Alibi]

SC: Yes, but he is ill right now and is asleep. I'm not waking him over something stupid like this.

Because if she woke him up to get the password, he would know she is snooping in his email.

[zombiequeen]

My mum is one of those people that thinks the BBB is the police and will go crash down the walls of businesses that are doing things wrong. >.<

Gosh, my husband just up and TOLD me the password to his email when he was supposed to get an important email and wouldn't be home. If that was the case here, why wouldn't he just tell her? She's probably trying to catch him doing something.

[taurinejunkie]

She's probably trying to catch him doing something.

Could you really blame him for it?

[zombiequeen]

Pfffff not in this case

But...what if it was a surprise party? Or her birthday/christmas/anniversary/shut up you evil woman present?

[DGoddessChardonnay]

Pfffff not in this case

But...what if it was a surprise party? Or her birthday/christmas/anniversary/shut up you evil woman present?

Nope . . . my money (if I were a betting person) would be on the wife trying to find evidence of her hubby cheating.

[zombiequeen]

Oh I'm sure she is trying to catch him cheating. I have to throw all the options down though, it's in my nature.
Perhaps he's booking a cruise to get away from her!

[EricKei]

It's surprising how many people think that. All the BBB can really do is withdraw their accreditation.

Even that only matters if they were BBB members to begin with. To the best of my knowledge, any company that isn't a member (read: doesn't pay the fee to be listed) is automatically assigned an "F" rating anyway.

[Mr Hero]

SC: Well you're violating MY policy of giving me the assistance that I'm asking you for! Now I want a supervisor!

Well, seeing how I have the thing you want, and you've got nothing I need, you're not in a position to negotiate, are you?

[Hermione]

Oh teh noes, not the BBB! I wonder how many customers seriously think the BBB is some official authority like the FTC.

Heh. When I worked at "Smish Metwork"....ANYONE who threatened BBB or FTC went to another dept...IMMEDIATELY. We charge a nominal fee for tech visits...and they always acted like we couldn't do that and the BBB or FTC would get us in all kinds of trouble.

[Dr Frances B Gross]

Sounds like the husband has a happy marriage as long as he's sleeping!