SC - Hello, I have some questions about a notice I received.
Me - Okay, can I get your address so that I can pull up your account?
SC - I don't know.
Me - You don't know?
SC - No, I'm not sure what my address is.
Me - Okay, it should say on the notice you received. Do you have it?
SC - No, I threw it away when I got it. I get so much junk mail from you guys. Can't you look it up?
Me - Not without more information. Do you at least know what community you live in? Then I can look you up by name.
SC - Of course! It's <city>.
Me - That's the name of the city. There are thousands of neighborhoods in that city. Which one do you live in?
SC - I don't know.
Me -
Me - Okay, can I get your address so that I can pull up your account?
SC - I don't know.
Me - You don't know?
SC - No, I'm not sure what my address is.
Me - Okay, it should say on the notice you received. Do you have it?
SC - No, I threw it away when I got it. I get so much junk mail from you guys. Can't you look it up?
Me - Not without more information. Do you at least know what community you live in? Then I can look you up by name.
SC - Of course! It's <city>.
Me - That's the name of the city. There are thousands of neighborhoods in that city. Which one do you live in?
SC - I don't know.
Me -

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