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Prices do eventually change

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  • #1

    Prices do eventually change

    Hi all, I've been lurking for a few weeks now reading the different threads. The sucky customer I got last night made me finally decide to get off my duff and register to start posting.

    Background--I work for a place that sells party supplies, crafts, novelties, etc., that were mainly made in China. New catalogs are issued about every 6-8 weeks and in each and every catalog it does state that "prices are subject to change". Generally the prices in the catalog is valid for about four months from the time the catalog is printed/sent out.

    SC-Sucky Customer
    Me-

    Me:Thank you for calling ___ This is Deevil, how may I help you?
    SC:I want to order from more than one catalog because some of the items I want are not in the other catalog.
    Me:No problem, may I get your customer number from the green box on the back of your catalog?
    <acct. verification/ship to info skipped>
    Me:Alright, I'm ready for your first item. May I please have the the two letter prefix and any slashes or dashes.
    SC: OC-11/1111 (not real item number)
    Me:And how many dozen would you like?
    SC: Six
    Me:That's six dozen of *item* for eighty four dollars.
    SC:That's too much, my catalog says they are $10.99 a dozen.
    Me:Okay, one moment let me check on that. (look and see that the fourteen dollars a unit she is being charged is actually the lowest valid price in our system)
    Me:I'm sorry, it looks like that price was from an older catalog and has expired. Fourteen dollars is the current price for that item.
    SC: Fine (said like it was anything but)
    Me: And your next item?
    SC: OC-22/2222
    Me: And how many dozen would you like?
    SC: Six
    Me:That's six dozen of *item* for thirty ni...
    SC: (interrupting, and in a snotty tone) They should only be eight dollars a unit. I placed an order the other day and they gave me the prices in the catalog. I guess it depends on who you talk to to get the right price.
    Me:It doesn't matter who you talk to, if the system says that price is still valid we can go ahead and give it to you. (looking at the list and see the prefix "OC" is the Spring Wedding catalog) However, it looks like the prices for that catalog had expired the first week of July, did you still want to get *item*?

    (.... SC continues to complain that each item she orders from the catalog that she probably received in the first half of March is higher than what is listed in her book, and eventually comes up with the following comment)

    SC: I deserve a discount on my order for the inconvenience of the prices going up.

    Tags: None
  • #2
    Quoth Deevil View Post
    SC: I deserve a discount on my order for the inconvenience of the prices going up.
    By that logic, several gas stations owe me a BIG discount!

    "The Customer Is Always Right...But The Bartender Decides Who Is     Still A Customer."

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    • #3
      Quoth Jester View Post
      By that logic, several gas stations owe me a BIG discount!
      lol. Exactly. Can I be grandfathered in for the two digit prices from when I started buying it please? And while we're at it, food, clothes, electricity, water, beer, . . . .

      And welcome aboard Deevil. Good choice on your closing icon.

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      • #4
        o yeah. i remember paying under 90 cents a gallon on base in virginia back in 01. mobile owes me a discount for raising the price to over 3 dollars

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        • #5
          Ramen owes me for their crates now being over $2 a piece.
          You really need to see a neurologist. - Wagegoth

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          • #6
            That....is the most ridiculous piece of reasoning I have ever heard. By that logic, every price on everything, everywhere, would never, in effect, go up.

            I've said it before....Customers want everything to be free. Food, cars, houses, utilities, services, you name it.
            When you start at zero, everything's progress.

            Comment

            • #7
              Quoth PepperElf View Post
              o yeah. i remember paying under 90 cents a gallon on base in virginia back in 01. mobile owes me a discount for raising the price to over 3 dollars

              I remember, soon after I got married (the first time ) driving across Nevada on a vacation, forgetting to gas up in a big town, and having to stop for gas in some teeny little place in the desert with nothing much but a cafe & gas station. And being so very pissed off at the thought of having to pay such an exorbitant price for gas because of that. We had to pay over FIFTY CENTS per gallon. Such an outrage

              And we won't even go into my memories of the "gas wars" at stations when I was a kid.....

              Madness takes it's toll....
              Please have exact change ready.

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              • #8
                I remember gas at 23 cents a gallon back in the early 1960's.
                I'm lost without a paddle and headed up SH*T creek.
                -- Life Sucks Then You Die.

                "I'll believe corp. are people when Texas executes one."

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                • #9
                  Quoth MoonCat View Post
                  That....is the most ridiculous piece of reasoning I have ever heard. By that logic, every price on everything, everywhere, would never, in effect, go up.

                  I've said it before....Customers want everything to be free. Food, cars, houses, utilities, services, you name it.
                  No, they don't want everything to be free - they just want it to be free for them, cos they're speshul! And how rude of everyone not to recognize their magnificence!!
                  Smile, or I'll smack you silly!
                  At what age does a vampire become a crazy old bat? :[

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                  • #10
                    My 11th grade math teacher told us that he could remember when gas was 25 cents a gallon.
                    Figers are vicious I tell ya. They crawl up your leg and steal your belly button lint.

                    I'm a case study.

                    Comment

                    • #11
                      I remember personally paying 21.9, though usually it was 29.9. Gas wars were wunnerful!
                      I am not an a**hole. I am a hemorrhoid. I irritate a**holes!
                      Procrastination: Forward planning to insure there is something to do tomorrow.
                      Derails threads faster than a pocket nuke.

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                      • #12
                        "SC: I deserve a discount on my order for the inconvenience of the prices going up."

                        Little Friend, one day, after the Revolution, and the Workers and Peasants control the means of production (Workers of All Lands UNITE!) we'll be able to do it YOUR way and just give it to you. But unfortunately, under our current system of Capitalism, we the merchant have to base what we charge for things on our cost of doing business.

                        Sorry.

                        Good times.
                        I have a map of the world. It's actual size.

                        -- Steven Wright

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                        • #13
                          So the catalog shows a different price then what is now? Huh, well why don't give back that that new Iphone you bought last week, and the 2013 Honda Civic that you just bought last week, since you want to turn back the clock to last spring?

                          I remember just right before the first Gulf War, mom was freaking out about how the price of gas was going to go up. We went to the local gas station and gas was $1.36 to gas up before. It didn't go higher for weeks.

                          Welcome Deevil!
                          Time! Time! Time is what turns kittens into cats.

                          Don't teach me a lesson; all I learn is that you are an asshole.

                          I wish porn had subtitles.

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                          • #14
                            If that customer is a sole proprietor: I'd like to see THEIR customers use the same logic about "prices shouldn't go up".

                            If they're an employee in the purchasing department: I'd like to see their boss apply the same logic to their wages.
                            Any fool can piss on the floor. It takes a talented SC to shit on the ceiling.

                            Comment

                            • #15
                              Quoth wolfie View Post
                              If that customer is a sole proprietor: I'd like to see THEIR customers use the same logic about "prices shouldn't go up".

                              If they're an employee in the purchasing department: I'd like to see their boss apply the same logic to their wages.
                              And I see either of those scenarios going over about as well as a herd of pigs running through a wedding reception!
                              Human Resources - the adult version of "I'm telling Mom." - Agent Anthony "Tony" DiNozzo (NCIS)

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