Well, I'm going on vacation for a week, but not before these two decided to give me a sendoff.
We made you lose your ID
Now, most lost and found goes into the lost and found room. Exceptions are ID and credit cards, which we usually just tuck into the till drawer.
*phone rings*
Me: *spiel*
SC: "Yeah, my name is [something I didn't catch] and I'm trying to rent a car here and I left my ID there, so I need you to send it to me ASAP."
Me: *flicks open till, sees no IDs* "I don't see any ID's here. What was your name again?"
SC: "I was in room XXX. I checked out yesterday. I know you have it."
Me: That...wasn't what I asked. *does a quick search in computer, finds SC's name, does a quick search of lost & found log.* "I'm sorry, but nothing was turned in."
SC: "No, you see, I know I left it there. I had it out when I checked in. That was the last place I had it out. You guys have it."
Me: "I'm sorry, but nothing was turned in."
SC: "Is there someone else there I can talk to? I left it at the counter. You guys must not have given it back."
Me: "If an ID was left at the counter or turned in, I would have it right here. No IDs were left or turned in."
SC: "WELL THANKS A LOT! I KNOW YOU HAVE IT, BUT YOU GUYS JUST WANT TO MAKE ME GO TO THE DMV!!!" *click*
Exactly how fast are you driving?
A few days ago, I took a reservation. It was fairly standard. I was apparently on speaker in a vehicle with a woman and her husband.
Now technically, to hold a room after 6pm we need a credit card, but if you're driving and on your way, I'll often hold a room for up to an hour without one and then cancel it after that time. I try and verify how long it will be so I know when I can cancel it if they don't show.
[Fairly standard reservation procedure]
Me: "Alright, and do you have a credit card to hold this with?"
Woman: "We're driving, but we'll be there soon."
Man: "We'll be there in a few minutes."
Me: "Okay, no problem."
Woman: "We're at exit....erm....oh, exit [26 miles down the road]."
Me: "Great, so about a half hour then?"
Man: "What?!?! NO! A couple minutes!"
Me: "Um..." thinking maybe they've confused us with another location "...we're off exit [our exit]."
Man: "Yeah, I KNOW where you are! It's not going to take us no stinking half hour to get there!" This guy was seriously aggravated all of a sudden.
Woman: "We'll be there in just a couple minutes."
Me: *shrugs, and makes a note to hold the room for 40 minutes to be on the safe side* "Okay, I'll hold the room for a few minutes for you. We'll see you when you arrive."
If the weather is good (which on the day in question, it was most definitely the opposite of good), and if you don't get busted by a speed trap, you can make it in about 15 minutes. (Speed limit on the stretch in question is about 70mph for half, 60mph for half.) Around 25 minutes is a more sane and legal pace. Personally, I find that number closer to "about a half hour" than "a couple minutes".
Guess who showed up to check in 27 minutes later?
We made you lose your ID
Now, most lost and found goes into the lost and found room. Exceptions are ID and credit cards, which we usually just tuck into the till drawer.
*phone rings*
Me: *spiel*
SC: "Yeah, my name is [something I didn't catch] and I'm trying to rent a car here and I left my ID there, so I need you to send it to me ASAP."
Me: *flicks open till, sees no IDs* "I don't see any ID's here. What was your name again?"
SC: "I was in room XXX. I checked out yesterday. I know you have it."
Me: That...wasn't what I asked. *does a quick search in computer, finds SC's name, does a quick search of lost & found log.* "I'm sorry, but nothing was turned in."
SC: "No, you see, I know I left it there. I had it out when I checked in. That was the last place I had it out. You guys have it."
Me: "I'm sorry, but nothing was turned in."
SC: "Is there someone else there I can talk to? I left it at the counter. You guys must not have given it back."
Me: "If an ID was left at the counter or turned in, I would have it right here. No IDs were left or turned in."
SC: "WELL THANKS A LOT! I KNOW YOU HAVE IT, BUT YOU GUYS JUST WANT TO MAKE ME GO TO THE DMV!!!" *click*
Exactly how fast are you driving?
A few days ago, I took a reservation. It was fairly standard. I was apparently on speaker in a vehicle with a woman and her husband.
Now technically, to hold a room after 6pm we need a credit card, but if you're driving and on your way, I'll often hold a room for up to an hour without one and then cancel it after that time. I try and verify how long it will be so I know when I can cancel it if they don't show.
[Fairly standard reservation procedure]
Me: "Alright, and do you have a credit card to hold this with?"
Woman: "We're driving, but we'll be there soon."
Man: "We'll be there in a few minutes."
Me: "Okay, no problem."
Woman: "We're at exit....erm....oh, exit [26 miles down the road]."
Me: "Great, so about a half hour then?"
Man: "What?!?! NO! A couple minutes!"
Me: "Um..." thinking maybe they've confused us with another location "...we're off exit [our exit]."
Man: "Yeah, I KNOW where you are! It's not going to take us no stinking half hour to get there!" This guy was seriously aggravated all of a sudden.
Woman: "We'll be there in just a couple minutes."
Me: *shrugs, and makes a note to hold the room for 40 minutes to be on the safe side* "Okay, I'll hold the room for a few minutes for you. We'll see you when you arrive."
If the weather is good (which on the day in question, it was most definitely the opposite of good), and if you don't get busted by a speed trap, you can make it in about 15 minutes. (Speed limit on the stretch in question is about 70mph for half, 60mph for half.) Around 25 minutes is a more sane and legal pace. Personally, I find that number closer to "about a half hour" than "a couple minutes".
Guess who showed up to check in 27 minutes later?

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