Got my first one of 'those'

[Pixilated]

You know ... the ones for whom some unnamed staff member has broken the rules in the past ...

We can sell tea only by weight, with a minimum weight of about 2 ounces. Today I got a rather passive-aggressive customer who, sure enough, wanted about half that. I explained about the minimum order and got, "But last time I was in they let me buy only one ounce!" So I called the site manager over who (of course) confirmed that under no circumstances could we sell less than 2 ounces ...

Then Sulky Sucky Customer decides to add a second tea to her purchase -- this one was on sale. I started having some problems with the scale and got, "Are you NEW?" -- as if it were a serious shortcoming on my part.

"Yep!" I said enthusiastically. "Been here barely two months -- AND I'm only parttime as I'm a fulltime student!"

Silence. A rather sullen silence, granted, but it was still a welcome one.

The teas on sale do not get discounted automatically, so I had to manually adjust the price. She walked slowly out, scrutinizing her receipt with (presumably) an eagle eye -- no doubt hoping to find something that would allow her to come back and load some more Sulky Suckiness onto us. Apparently she didn't find anything because she didn't come back ...

[b2addm]

Ugh, I despise those types. They are usually exceptionally EW anyway and a one time exception for them makes them feel even more entitled.
Instead of appreciating what was done as a favor ONE time, they expect to be the exception to the rule all the time and browbeat all of the other employees into realizing how speshul and above the rules they are.
What pisses me off about it is not so much the SC but the employee who breaks the rule to begin with. I think they do it just to get the asshead out of their own face without giving a shit that they're causing trouble for somebody else later.

[thehuckster]

Just how much tea goes into a cup to make it strong enough to taste good? I would think you'd need even more than 2 ounces. Coming into a store to buy one ounce of tea sounds like the same as coming into a store to buy only a dozen coffee beans or something.

[CoffeeMonkey]

Exactly how much depends on the tea, but you should be able to get 20-25 cups out of 2oz. Remember, tea leaves are very light, so it takes a fair amount to weigh that much.

[blas]

That reminds me of a story I forgot to put in Sightings a few months back this summer.

I was at Starbucks inside of Target, killing time while my boyfriend and his friend were at Menards buying ceiling fans or something really boring, I figured I'd get a machiatto and read a book on my phone for a bit.

Some dumb bitty walks in, this poor young girl is all alone in the whole store, and the woman wanted something done super special that must be against their policy or how they make their drinks (which is odd because you can pretty much have anything how you want it, but I'm sure the lady was being unreasonable in her own way). Anyway, as soon as the girl said she couldn't do that, the woman just barked "You MUST be new! Everyone else ALWAYS does it for me!"

[Jay 2K Winger]

If I got 'those' at the wholesale club, and it was clearly a case of a CW not doing it properly or outright breaking the rules, I told the customer "We have to do it this way now."

No wrong-doing is ascribed to anyone, and the customer is left stymied because we can't (read: won't) break the rules for them "again," and they can't argue with "a change in policy."

Of course, if they kept pushing, I'd offer to call a manager, which usually got the customer to sigh in exasperation and say, "No, I don't have time for that, just go ahead."

[depechemodefan]

I hate those type of people. I got that a lot at the library. One ex. involved an older woman and her husband. She needed copies of some details of a painting. The book that had that was of course ruined by people taking out pages of it. So the woman wanted me to go online and make copies for her. I tell her, "Sorry, we don't do that, you have to go downstairs and use the computers and print them out yourself." She pulls out a copy and says, "someone here made a copy for me!" After explaining again she had to do it herself and pay for it, she looked at me like I was telling her to kill her first born child and ran off...to the first floor and got a cw to print copies for her-lot's of copies. It was closing time even when I came down to sign out and cw was still printing for the hag and the hag gave me a condensending look.

Though the Starbucks story reminds me of a time I went with cws and I ordered a smoothy. NOw I hate bananas and the smoothy had bananas and strawberries. They agreed to make it w/o bananas. But there was another drink that was strawberries w/o bananas. I would been fine if they pointed that out to me but I imagine they must have been cowed by too many people going ballistic when another option is presented.

[Pagan]

Just how much tea goes into a cup to make it strong enough to taste good? I would think you'd need even more than 2 ounces. Coming into a store to buy one ounce of tea sounds like the same as coming into a store to buy only a dozen coffee beans or something.

You need only about a teaspoonful of loose tea per cup. And the secret to making it taste good is not the amount of tea itself, but letting steep the proper amount of time.

And the metric ton of sugar I put in it. What? I'm in good company, Sir Sean Connery drinks it the same way!

[Tama]

Tons o' sugar is the only way to drink tea!

And what was he knighted for?

[Pixilated]

The thing is, after reading the posts on this site for lo these many months (if not years -- can't actually remember ) I'm very skeptical of the "But they did it last time!!" argument. I was sorely tempted to ask her to describe the person who broke the rules "last time" because I'd be willing to bet her description would either be so vague as to be useless, or wouldn't fit a soul in our store.

However, for some odd reason, management doesn't want us arguing with customers.

And yeah, even 2 oz of most teas will make quite a few cups of tea.

[Jay 2K Winger]

And what was he knighted for?

For being Sean Fucking Connery.

[Pagan]

Tons o' sugar is the only way to drink tea!

And what was he knighted for?

His services to film drama. He was knighted in 2000 and probably would have been knighted earlier, but the Labour Party apparently blocked it. They seem to have an issue with him be an ardent supporter of the SNP and Scottish (re)independence.

[Jay 2K Winger]

His services to film drama.

Right. As I said:

For being Sean Fucking Connery.

I like to imagine the knighthood went through finally because his detractors woke up in the middle of the night to find him sitting at the end of the bed, WATCHING THEM.

[Mr Hero]

For being Sean Fucking Connery.

I'm sure this helped him though.

http://www.youtube.com/watch?v=NGLebeasE_Y

[Chromatix]

A ounce is 28.35 grams - and there are 2 grams of tea in each of the set of teabags I bought recently. Those teabags are sufficient for making two large mugs of tea each.