I had two of these "winners" (or whinners) in the last week. Unfortunately they BOTH came from the same place.
Now we all know that some people just want to bitch and complain about the Delivery Charge (henseforth known as the DC). HEck we as drivers do the same thing ALL the time. BUT....
We have a truck repair facility that is about 3 blocks away. Now for some reason the staff there hate or at best dislike our company (as in 99% of deliveries are literally straight stiffed) for any order large OR small.
Now I just found out WHY they seem to dislike us. That dislike seems to stem from the DC ($2.25). Just in the FACT that we charge that DC they dispise and reville us as a company (and for some reason us drivers personally).
I took a phone call from a person at this facility. They wanted us to give them the $10 CARRY OUT ONLY special for delivery. I explained to them that even though they were 3 blocks away from us, the special is what the special is and we can not change it. He then proceeded to moan and complain about how the $10 carryout special was unfair and then proceeded into complaining about the DC AND how he had to actually TIP thje driver on top of the DC. He then spat that he was going to call JImmy Johns and order from them as THEIR delivery was free and hungup.
A couple of nights later I got a delivery to the facility (single pie OH JOY). I get there and check the driver/customers lounge, then go to the shop counter. As I arrived the parts manager just looked at me with utter contempt. He yelled out into the shop for the person who ordered the pizza.
While I was waiting he started to complain. He complained about the DC, the fact we were only 3 blocks apart, TIPPING, us losing "BIG" money from them NOT ordering from us, etc. He literally went on for 5 minutes on his tirade. All the while I tried to explain/"reason with"/educate him to no avail. I really wanted to tell him that we (drivers) dislike HIS company because of the manner of treatment of us (drivers) ie. treating us like dirt under their shoes AND not tipping 99% of the time.
Yes I know I am the face of the company BUT if he has THAT much of a problem with all of the above but I really wanted to tell him to get about 50 million of his "friends" and start calling/texting/Facebook/Twitter/Yelp/etc. and complain to either the franchise or ALL of the Big 3 about the abomination that is the DC.
I think he ment his tirade as a "message" but as we all know that "message" just pisses off the driver and only the driver and lowers our opinion of humanity in general.
Now we all know that some people just want to bitch and complain about the Delivery Charge (henseforth known as the DC). HEck we as drivers do the same thing ALL the time. BUT....
We have a truck repair facility that is about 3 blocks away. Now for some reason the staff there hate or at best dislike our company (as in 99% of deliveries are literally straight stiffed) for any order large OR small.
Now I just found out WHY they seem to dislike us. That dislike seems to stem from the DC ($2.25). Just in the FACT that we charge that DC they dispise and reville us as a company (and for some reason us drivers personally).
I took a phone call from a person at this facility. They wanted us to give them the $10 CARRY OUT ONLY special for delivery. I explained to them that even though they were 3 blocks away from us, the special is what the special is and we can not change it. He then proceeded to moan and complain about how the $10 carryout special was unfair and then proceeded into complaining about the DC AND how he had to actually TIP thje driver on top of the DC. He then spat that he was going to call JImmy Johns and order from them as THEIR delivery was free and hungup.
A couple of nights later I got a delivery to the facility (single pie OH JOY). I get there and check the driver/customers lounge, then go to the shop counter. As I arrived the parts manager just looked at me with utter contempt. He yelled out into the shop for the person who ordered the pizza.
While I was waiting he started to complain. He complained about the DC, the fact we were only 3 blocks apart, TIPPING, us losing "BIG" money from them NOT ordering from us, etc. He literally went on for 5 minutes on his tirade. All the while I tried to explain/"reason with"/educate him to no avail. I really wanted to tell him that we (drivers) dislike HIS company because of the manner of treatment of us (drivers) ie. treating us like dirt under their shoes AND not tipping 99% of the time.
Yes I know I am the face of the company BUT if he has THAT much of a problem with all of the above but I really wanted to tell him to get about 50 million of his "friends" and start calling/texting/Facebook/Twitter/Yelp/etc. and complain to either the franchise or ALL of the Big 3 about the abomination that is the DC.
I think he ment his tirade as a "message" but as we all know that "message" just pisses off the driver and only the driver and lowers our opinion of humanity in general.
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