Tweet
I worked 2-11 last night, and we're open til midnight tonight 
(the MOD tonight said that she didn't think we'd be open right until midnight, we'll probably be sold out of a lot of stuff). A storm is supposed to hit us tomorrow, nobody knows exactly what it'll do in terms of damage. For some reason emergency supplies in this town are chips, candy, and microwave meals.
Soooo many people who were completely clueless about the self-scan concept. Scanning an item then holding it (complete with vapid smile as both I and the machine are telling them to put it on the belt), tossing their reusable bags on the belt (what got fun was when they rested the bag on the back belt as they filled it, the system detected the extra weight in the bagging area and went ballistic. When that happens I can't do anything until they lift the bag up themselves, the headscratcher was that THEY KEPT DOING IT even after I told them very clearly not to).
I'm no longer holding people's hands with this kind of thing; I can't, what with no fewer than two lanes deciding to throw fits at the same time. I was thinking that for times like this they really need to have TWO people up front with the keys (both for theft prevention and the sanity of whoever's scheduled at the time).
----------
We have jalapenos on sale for $1.99/pound (hmm, I should pick some up). However, they're still ringing up at $3.49. The cashier lanes have a way to manually enter a per-pound price, as far as I know the "Feck-It" lanes (being touchscreen, every function is theoretically accessible to the customer) do not. So the only thing I could do was have him pay as normal, then get a refund at my station. I think the difference was something like ten cents. He was fine with paying the higher price, but felt the need to educate me on how much 'extra' money the store could be raking in and that I needed to make sure the price was changed. I don't even know if the prices in that system can be changed in-store...even if they can, I don't have access to that.
----------
According to a very grumpy old man, the pinpads that display "Please swipe card" need to be changed to specifically say "...for payment". He really did not get the concept, calling it an 'automatic machine' and refusing to let me actually scan his box of crackers until MOD got involved. I think he thought all he had to do was scan his store card and the register knew exactly what he was buying and deducted the cost (...from what?). Why couldn't the service desk ring him up? They didn't have anyone in line at the time.
----------
Having never worked a shift this long before, I was unaware that I got an hour break; I wound up having to punch out a half-hour before I actually left (it sounds convoluted, but the only thing SM said mattered was that I was punched out for a period totaling one hour). That was probably in the employee handbook that I never got and can't access online...at least now I know. I hope I didn't inadvertently screw things up too badly.
----------
I had to punch in using a paper time card; I was looking for the manager swipe card and the FEM told me 'it's not here, you have to use a paper card'. So I do, later learn that the manager card does in fact exist and that I should never use the paper cards (so why is it that on occasion a purple-shirt says we have to? they just don't want to hunt down the swipe card?), and I end up having to use it to punch out. I'm planning to check when I go in to see if my shift was recorded properly.
----------
One lane decided, right in the middle of the crush, to not do cash. Even after taping my new, shiny, BRIGHT RED signs over the cash acceptor (so there is physically no way to insert any kind of cash) and on the side of the machine so they're visible from the aisle, what happens? Yup. People still come through expecting to use cash, and then get in a snit when I have to take it over to my register to process it (like it's my fault these machines are breaking down).
----------
I did get a $4 tip from a mystery customer (I was in the bathroom at the time; the person who was covering selfscan for me handed it off with the key when I came back). Lots of adorable kids in costumes during the day; I'm going to wear my kitty ears to work today.
(the MOD tonight said that she didn't think we'd be open right until midnight, we'll probably be sold out of a lot of stuff). A storm is supposed to hit us tomorrow, nobody knows exactly what it'll do in terms of damage. For some reason emergency supplies in this town are chips, candy, and microwave meals.Soooo many people who were completely clueless about the self-scan concept. Scanning an item then holding it (complete with vapid smile as both I and the machine are telling them to put it on the belt), tossing their reusable bags on the belt (what got fun was when they rested the bag on the back belt as they filled it, the system detected the extra weight in the bagging area and went ballistic. When that happens I can't do anything until they lift the bag up themselves, the headscratcher was that THEY KEPT DOING IT even after I told them very clearly not to).
I'm no longer holding people's hands with this kind of thing; I can't, what with no fewer than two lanes deciding to throw fits at the same time. I was thinking that for times like this they really need to have TWO people up front with the keys (both for theft prevention and the sanity of whoever's scheduled at the time).
----------
We have jalapenos on sale for $1.99/pound (hmm, I should pick some up). However, they're still ringing up at $3.49. The cashier lanes have a way to manually enter a per-pound price, as far as I know the "Feck-It" lanes (being touchscreen, every function is theoretically accessible to the customer) do not. So the only thing I could do was have him pay as normal, then get a refund at my station. I think the difference was something like ten cents. He was fine with paying the higher price, but felt the need to educate me on how much 'extra' money the store could be raking in and that I needed to make sure the price was changed. I don't even know if the prices in that system can be changed in-store...even if they can, I don't have access to that.
----------
According to a very grumpy old man, the pinpads that display "Please swipe card" need to be changed to specifically say "...for payment". He really did not get the concept, calling it an 'automatic machine' and refusing to let me actually scan his box of crackers until MOD got involved. I think he thought all he had to do was scan his store card and the register knew exactly what he was buying and deducted the cost (...from what?). Why couldn't the service desk ring him up? They didn't have anyone in line at the time.
----------
Having never worked a shift this long before, I was unaware that I got an hour break; I wound up having to punch out a half-hour before I actually left (it sounds convoluted, but the only thing SM said mattered was that I was punched out for a period totaling one hour). That was probably in the employee handbook that I never got and can't access online...at least now I know. I hope I didn't inadvertently screw things up too badly.
----------
I had to punch in using a paper time card; I was looking for the manager swipe card and the FEM told me 'it's not here, you have to use a paper card'. So I do, later learn that the manager card does in fact exist and that I should never use the paper cards (so why is it that on occasion a purple-shirt says we have to? they just don't want to hunt down the swipe card?), and I end up having to use it to punch out. I'm planning to check when I go in to see if my shift was recorded properly.
----------
One lane decided, right in the middle of the crush, to not do cash. Even after taping my new, shiny, BRIGHT RED signs over the cash acceptor (so there is physically no way to insert any kind of cash) and on the side of the machine so they're visible from the aisle, what happens? Yup. People still come through expecting to use cash, and then get in a snit when I have to take it over to my register to process it (like it's my fault these machines are breaking down).
----------
I did get a $4 tip from a mystery customer (I was in the bathroom at the time; the person who was covering selfscan for me handed it off with the key when I came back). Lots of adorable kids in costumes during the day; I'm going to wear my kitty ears to work today.
(if they have a full cart but everything's bagged and they're using one of the "S-it" guns that's OK). Putting signs up "No carts" would be frowned on by management however.
Comment