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I work Front End in a large supermarket, and I do one overnight shift per week, every Friday. Normally I'm on with two other people, however last night one person was on holiday (my manager has a thing against getting peoples shifts covered), so it was just me and the other guy (a fat, bald, lazy dick who I only tolerate because I must work with him).
Near the start of my shift, I was on a checkout. A customer gives me a voucher. Our chain is currently running a promotion where, if you spend a certain amount in store then check your receipt against the prices of our competitors, you get a voucher to redeem against your next shop. Of course, this customer did not have his receipt.
I explained to him that, unfortunately, I cannot accept the voucher, and show him the first sentence on the voucher, which says 'original receipt must be presented to redeem'.
'Oh, I didn't read that...can I use it anyway?'
Nope.
'Can I claim it back at customer services?'
Hahaha, nope. I was the only one at the store who was customer service trained, so the idea of him coming to me on a different desk after his transaction was complete made me giggle.
I start scanning their items through, and this guy is going on and on about this blasted voucher; 'After all the money we spend in here every week, customer service sucks, we won't be coming here again' etc etc...I'm sat there in silence, but inside all I can think is 'bye then!' I have refused one of our store managers because he didn't keep his receipt, what makes him think I will take his? They spent maybe £50 in all, the customers before them spent over £300, the ones before that over £200. Their custom certainly won't be missed XD
Later on, I was manning self scan. My colleague was on his break so it was just me on front end. I noticed someone had left £20 cashback in one of the machines (easily done, the note dispenser is about knee level, very poorly designed). I picked it up, and went over to the customer service desk to log it and lock it away. There's this old lady waiting for some tobacco at the kiosk.
I get behind the desk and say, 'sorry, I'll be with you in a few minutes, I need to sort this out'. She says no problem. Maybe 2 minutes later, I'm just bagging the money and about to secure it in the safe, she says in a really snotty tone 'Actually, I think I'll leave it,' and storms out. I look up, say 'bye then!' in a happy voice, then proceed to giggle about it with the security guard (he agreed I wasn't unreasonable, I could only do one thing at a time and securing money took priority at that time).
My final snippet comes at around 3am. We cannot serve alcohol between 12am and 6am, due to licencing laws. An old guy comes over to buy a bottle of wine and some cake ingredients. I politely inform him that I cannot serve him the alcohol at this time.
'But I need it for my cake! It's to soak the raisins in!'
'Sorry, I cannot serve it to you.'
'Looks like I won't be making my cake tomorrow...'
This went on for a while, him trying to guilt trip me about his cake, me trying to convey to him that even if I *wanted* to serve it to him I absolutely *could not* because it will not ring through the tills between 12 and 6. Another customer threatening never to come back again XD
Near the start of my shift, I was on a checkout. A customer gives me a voucher. Our chain is currently running a promotion where, if you spend a certain amount in store then check your receipt against the prices of our competitors, you get a voucher to redeem against your next shop. Of course, this customer did not have his receipt.
I explained to him that, unfortunately, I cannot accept the voucher, and show him the first sentence on the voucher, which says 'original receipt must be presented to redeem'.
'Oh, I didn't read that...can I use it anyway?'
Nope.
'Can I claim it back at customer services?'
Hahaha, nope. I was the only one at the store who was customer service trained, so the idea of him coming to me on a different desk after his transaction was complete made me giggle.
I start scanning their items through, and this guy is going on and on about this blasted voucher; 'After all the money we spend in here every week, customer service sucks, we won't be coming here again' etc etc...I'm sat there in silence, but inside all I can think is 'bye then!' I have refused one of our store managers because he didn't keep his receipt, what makes him think I will take his? They spent maybe £50 in all, the customers before them spent over £300, the ones before that over £200. Their custom certainly won't be missed XD
Later on, I was manning self scan. My colleague was on his break so it was just me on front end. I noticed someone had left £20 cashback in one of the machines (easily done, the note dispenser is about knee level, very poorly designed). I picked it up, and went over to the customer service desk to log it and lock it away. There's this old lady waiting for some tobacco at the kiosk.
I get behind the desk and say, 'sorry, I'll be with you in a few minutes, I need to sort this out'. She says no problem. Maybe 2 minutes later, I'm just bagging the money and about to secure it in the safe, she says in a really snotty tone 'Actually, I think I'll leave it,' and storms out. I look up, say 'bye then!' in a happy voice, then proceed to giggle about it with the security guard (he agreed I wasn't unreasonable, I could only do one thing at a time and securing money took priority at that time).
My final snippet comes at around 3am. We cannot serve alcohol between 12am and 6am, due to licencing laws. An old guy comes over to buy a bottle of wine and some cake ingredients. I politely inform him that I cannot serve him the alcohol at this time.
'But I need it for my cake! It's to soak the raisins in!'
'Sorry, I cannot serve it to you.'
'Looks like I won't be making my cake tomorrow...'
This went on for a while, him trying to guilt trip me about his cake, me trying to convey to him that even if I *wanted* to serve it to him I absolutely *could not* because it will not ring through the tills between 12 and 6. Another customer threatening never to come back again XD
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