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One from a few days ago, I was working a rare (and despised) 7-2 shift after closing the night before. It was Associate Day, so I did get some food (Bakery Manager was doing the cooking, I helped her with some of the prep and she made sure I got to eat both breakfast and lunch).
When a second cashier showed up around 8, I was delegated to express lane. Which generally I don't mind, until this:
A regular buys some items (canned soup, newspaper, etc), then realizes he forgot a bakery item and asks if he can just leave his bag on the register, go grab it and come back through. I don't have anyone in line so I say sure; the bakery case is located so he can just come back up to the register and not have to reenter the main store. Out of the corner of my eye I spy a woman with an overflowing cart, she seems to be going into the next lane.
I look up from picking up the roll of quarters that fell on my foot (ow) to see this:
OM: old man, nice guy
FCL: Full cart lady
OM is at my register ready to pay, FCL is putting her crap on my belt although her cart is technically not in the lane (OM was 'in line' before she was, that much is clear). Although we can 'enforce' the 12-or-less rule if we see someone in line with a cartload, we can't say anything if a customer has started putting their shit on the belt.
FCL: Excuse me! Excuse me! I was here first! I'm late for an emergency!
OM: Ma'am, I was in line. You didn't come here until you saw me, and besides this girl is an express lane.
FCL: Right! I'm in an express rush and need to get rung up in a hurry! [NOT happening, with what she has]
Me: Ma'am, he was here first and only has ONE item.
FCL: *actually wags her finger in my face* Don't you dare ring him up first! He cut me!
I ring up OM as quickly as I can (takes maybe 30 seconds max, and half of that was the card reader deciding to be flaky; not my fault); he actually apologizes to me for having to deal with people like FCL. The jab goes over her head however.
OK, robot mode, activate.
Being express, I don't have a bagger and start frantically flagging one down. Who do I get but H (less than useless the day before, he let both my labeled carts get taken by customers and walk out the door; SM was not happy that he had to send someone out in the wind and rain to get them), but not before items have built up on the back belt to the point where I know something's been crushed.
FCL is nattering on about how dare I take another customer, bad customer service, etc. She actually asks H for a manager, and he points one out (gee, first time he's followed directions in a week is to screw me) "I can't believe this, I'm late [not my problem], my son is literally having surgery and I'm going to be late, he won't be able to eat solid food for a few days and needs this food [Little Hug 'fruit drinks' and 200 Lunchables?]
Two of the items in the middle of the pile are WIC (which needs to be a completely separate transaction). Of course she lets me know this by screaming in my face after I've scanned one of them
The manager she gets is L. I was actually hoping for SM or ASM to be on the floor; they would have laughed in her face at the insinuation that I was 'rude' (I can get curt when dealing with blazing idiots, but never actually rude). After FCL leaves, L comes over and asks (me, not H) what happened, all I have to say is that she brought a cartload through an express lane, L heard the rest. So that complaint isn't going anywhere.
When a second cashier showed up around 8, I was delegated to express lane. Which generally I don't mind, until this:
A regular buys some items (canned soup, newspaper, etc), then realizes he forgot a bakery item and asks if he can just leave his bag on the register, go grab it and come back through. I don't have anyone in line so I say sure; the bakery case is located so he can just come back up to the register and not have to reenter the main store. Out of the corner of my eye I spy a woman with an overflowing cart, she seems to be going into the next lane.
I look up from picking up the roll of quarters that fell on my foot (ow) to see this:
OM: old man, nice guy
FCL: Full cart lady
OM is at my register ready to pay, FCL is putting her crap on my belt although her cart is technically not in the lane (OM was 'in line' before she was, that much is clear). Although we can 'enforce' the 12-or-less rule if we see someone in line with a cartload, we can't say anything if a customer has started putting their shit on the belt.
FCL: Excuse me! Excuse me! I was here first! I'm late for an emergency!
OM: Ma'am, I was in line. You didn't come here until you saw me, and besides this girl is an express lane.
FCL: Right! I'm in an express rush and need to get rung up in a hurry! [NOT happening, with what she has]
Me: Ma'am, he was here first and only has ONE item.
FCL: *actually wags her finger in my face* Don't you dare ring him up first! He cut me!
I ring up OM as quickly as I can (takes maybe 30 seconds max, and half of that was the card reader deciding to be flaky; not my fault); he actually apologizes to me for having to deal with people like FCL. The jab goes over her head however.
OK, robot mode, activate.
Being express, I don't have a bagger and start frantically flagging one down. Who do I get but H (less than useless the day before, he let both my labeled carts get taken by customers and walk out the door; SM was not happy that he had to send someone out in the wind and rain to get them), but not before items have built up on the back belt to the point where I know something's been crushed.
FCL is nattering on about how dare I take another customer, bad customer service, etc. She actually asks H for a manager, and he points one out (gee, first time he's followed directions in a week is to screw me) "I can't believe this, I'm late [not my problem], my son is literally having surgery and I'm going to be late, he won't be able to eat solid food for a few days and needs this food [Little Hug 'fruit drinks' and 200 Lunchables?]
Two of the items in the middle of the pile are WIC (which needs to be a completely separate transaction). Of course she lets me know this by screaming in my face after I've scanned one of them
The manager she gets is L. I was actually hoping for SM or ASM to be on the floor; they would have laughed in her face at the insinuation that I was 'rude' (I can get curt when dealing with blazing idiots, but never actually rude). After FCL leaves, L comes over and asks (me, not H) what happened, all I have to say is that she brought a cartload through an express lane, L heard the rest. So that complaint isn't going anywhere.
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