Customer: Hey, I was out in the barn when the technician called. Then he said he wasn’t coming since I didn’t pick up the phone.
Me: OK, let me see if he’ll return to your house today, sir. (most of the time, they won't. You miss the call, too bad. I got this tech to go out & check out how he treats me.)
Customer: OK.
Me: Yes, he’ll return.
Customer: What time?
Me: I have no way of knowing.
Customer: Well, if I’m standing in compost, he can just wait!
Me: I’m not sure how he’ll handle that, sir.
Customer: I do. I’ll go to satellite!
Whoo freakin' hoo. GO. I just basically let him just hang up after that. I wasn't going to try to salvage Mr. Attitude.
Me: OK, let me see if he’ll return to your house today, sir. (most of the time, they won't. You miss the call, too bad. I got this tech to go out & check out how he treats me.)
Customer: OK.
Me: Yes, he’ll return.
Customer: What time?
Me: I have no way of knowing.
Customer: Well, if I’m standing in compost, he can just wait!
Me: I’m not sure how he’ll handle that, sir.
Customer: I do. I’ll go to satellite!
Whoo freakin' hoo. GO. I just basically let him just hang up after that. I wasn't going to try to salvage Mr. Attitude.

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