This story reminded me of something that happened maybe a year ago.
<background>
Our library has it's own computers (desktops) and offers free wifi for those that bring their own laptops/smartphones...
We had one customer come in during the summertime - and all our computers were booked full for the morning. We tell him this and ask if he wants a reservation for the evening or the next day, customer gets irritated but makes the reservation
5 minutes later...
</background>
I hear some shouting coming from our lounge area (comfy seats, usually most taken by people reading paper or playing on laptop with some tables nearby) so i go up and see what's the fuss. SC = from earlier - tourist: doesn't speak the same language but tries to make himself understood
SC: i was working on this! get away from me!
tourist: but this is *my* laptop
SC: no it's not! It's on this table and was unattended so it's fro the library and i made a reservation!
tourist: *takes away his laptop and holds it*
SC: *notices me coming over*
me: Sir, please leave this gentleman alone, this IS his laptop, you've got the reservation for this evening on the computer over there *point*
SC: But i was just going to use it for 5 minutes! It was right here on this table, so that means i could!
tourist: "but it's my laptop!"
- i get the SC gone from the lounge and he goes to browse the cd's but his stance is very aggressive, like he's about to hit something - and was during the last part of the exchange.
I stay in the lounge for one more minute and talk to the tourist in his language - he's quite upset by this and i tell him to call us if anything's amiss. The tourist puts the laptop back down and calms.
Just as i was leaving i see the SC stomping back and getting in tourist's face:
SC: "you *** *** why won't you let me use your *** laptop for 5 minutes"
Tried to intervene, but the SC wouldn't calm down, i was genuinely afraid he'd hit either the tourist or me within the minute. Luckily one of my other coworkers had seen the entire thing as well, and he came to talk to the SC. I don't know what he said, but he got him to another part of the library and talked for about 15 minutes and had him calmly walking out the door afterwards.
Turns out, CW knows the SC and his history of drug-abuse and knows how to talk to him to calm him down.
SC still had the reservation for that night, but the head-librarian had been told of what had happened and was there to deny him use of our computers and get a ban from the library for a month. Just to be sure - a friendly cop was lurking around in the building after we've told him what had happened that morning just in case SC wouldn't take the news he was banned very well...
But, he left without a problem and a year later, he still hasn't showed up again! *phew*
<background>
Our library has it's own computers (desktops) and offers free wifi for those that bring their own laptops/smartphones...
We had one customer come in during the summertime - and all our computers were booked full for the morning. We tell him this and ask if he wants a reservation for the evening or the next day, customer gets irritated but makes the reservation
5 minutes later...
</background>
I hear some shouting coming from our lounge area (comfy seats, usually most taken by people reading paper or playing on laptop with some tables nearby) so i go up and see what's the fuss. SC = from earlier - tourist: doesn't speak the same language but tries to make himself understood
SC: i was working on this! get away from me!
tourist: but this is *my* laptop
SC: no it's not! It's on this table and was unattended so it's fro the library and i made a reservation!
tourist: *takes away his laptop and holds it*
SC: *notices me coming over*
me: Sir, please leave this gentleman alone, this IS his laptop, you've got the reservation for this evening on the computer over there *point*
SC: But i was just going to use it for 5 minutes! It was right here on this table, so that means i could!
tourist: "but it's my laptop!"
- i get the SC gone from the lounge and he goes to browse the cd's but his stance is very aggressive, like he's about to hit something - and was during the last part of the exchange.
I stay in the lounge for one more minute and talk to the tourist in his language - he's quite upset by this and i tell him to call us if anything's amiss. The tourist puts the laptop back down and calms.
Just as i was leaving i see the SC stomping back and getting in tourist's face:
SC: "you *** *** why won't you let me use your *** laptop for 5 minutes"
Tried to intervene, but the SC wouldn't calm down, i was genuinely afraid he'd hit either the tourist or me within the minute. Luckily one of my other coworkers had seen the entire thing as well, and he came to talk to the SC. I don't know what he said, but he got him to another part of the library and talked for about 15 minutes and had him calmly walking out the door afterwards.
Turns out, CW knows the SC and his history of drug-abuse and knows how to talk to him to calm him down.
SC still had the reservation for that night, but the head-librarian had been told of what had happened and was there to deny him use of our computers and get a ban from the library for a month. Just to be sure - a friendly cop was lurking around in the building after we've told him what had happened that morning just in case SC wouldn't take the news he was banned very well...
But, he left without a problem and a year later, he still hasn't showed up again! *phew*
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