Older lady comes up on electric cart today and says she needs insulin.
Me: "Okay, what kind would you like?"
SC: "Uh . . . the . . . Novolin insulin."
M: "Alright, but what kind of Novolin did you need?"
SC: "The uh . . Novolin."
M: "Okay, but Novolin comes in three kinds, we have N, R, or 70/30. I need to know which one you need."
SC: "I need the Humilin H!"
M: "There is no H insulin, only R, N, or 70/30."
SC: "Well JUST give me the one that replaced the Humilin H!"
(We no longer have a contract with Humilin for our generic insulin, but Novolin, which is where she was getting the 'replacement' idea from)
M: "Ma'am, there was never any Humilin H, only the three I told you just now. I'm not sure what you are asking for."
SC: *dramatic sigh* "WHY can't you just give me the one that used to be Humilin H? I need H!"
I finally just clued my boss in on what was going on and he had me send her to the consultation window so he could talk to her. I mean, I can't just gran a random insulin out of the fridge, since there's a two out of three chance it's the WRONG kind and will KILL the patient to which it is administered. After I sent her to the window, I decided it was high time for lunch. When I came back, I learned that this lady had decided to go off on a technician who stopped at the window to check on her and claimed she'd been waiting for the pharmacist for thirty whole minutes
He wasn't able to go right over there because he was in the middle of something and we were insanely busy today. By the time he got to the window, she gave him the same H story, but her husband had also arrived and was rolling his eyes and asked her if she was sure she didn't mean N.
SC: "Well that's what I said, I asked for the Novolin N!"
Boss man did stand up for us and said he'd heard her ask for H several times. Turns out she'd meant N the whole time and this wasn't even for her, but her dog. Flying fuck on a biscuit, lady, get your facts straight. I don't wanna kill your dog any more than I want to kill you, this was a safety issue!
It'd be like going to a car dealership and asking for a Honda Mustang. Only lives are involved.
On the bright side, on my lunch hour, I was able to get right into the salon with no wait time and got my eyebrows waxed in less than ten minutes, so still plenty of time to go eat. I feel like a whole new person!
Me: "Okay, what kind would you like?"
SC: "Uh . . . the . . . Novolin insulin."
M: "Alright, but what kind of Novolin did you need?"
SC: "The uh . . Novolin."
M: "Okay, but Novolin comes in three kinds, we have N, R, or 70/30. I need to know which one you need."
SC: "I need the Humilin H!"
M: "There is no H insulin, only R, N, or 70/30."
SC: "Well JUST give me the one that replaced the Humilin H!"
(We no longer have a contract with Humilin for our generic insulin, but Novolin, which is where she was getting the 'replacement' idea from)
M: "Ma'am, there was never any Humilin H, only the three I told you just now. I'm not sure what you are asking for."
SC: *dramatic sigh* "WHY can't you just give me the one that used to be Humilin H? I need H!"
I finally just clued my boss in on what was going on and he had me send her to the consultation window so he could talk to her. I mean, I can't just gran a random insulin out of the fridge, since there's a two out of three chance it's the WRONG kind and will KILL the patient to which it is administered. After I sent her to the window, I decided it was high time for lunch. When I came back, I learned that this lady had decided to go off on a technician who stopped at the window to check on her and claimed she'd been waiting for the pharmacist for thirty whole minutes

SC: "Well that's what I said, I asked for the Novolin N!"
Boss man did stand up for us and said he'd heard her ask for H several times. Turns out she'd meant N the whole time and this wasn't even for her, but her dog. Flying fuck on a biscuit, lady, get your facts straight. I don't wanna kill your dog any more than I want to kill you, this was a safety issue!
It'd be like going to a car dealership and asking for a Honda Mustang. Only lives are involved.
On the bright side, on my lunch hour, I was able to get right into the salon with no wait time and got my eyebrows waxed in less than ten minutes, so still plenty of time to go eat. I feel like a whole new person!

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