I am now situated in my new position facing a new breed of idiocy. Along with some I'm quite familiar with which, as it turns out, are universal constants. It is harder for me to document the blubbering wiles now, but some of them made themselves quite memorable on my first day. And yes, day. My new position is not an overnight shift. No longer do I keep the graves ( sad face ) though I still work late into the evenings.
Lets Try It This Way
Me: "And your phone number, please?"
SC: "Mastercard"
.....Right. Okay. It seems we have a bit of a problem here. Now, you do in fact have answers. But you appear to be having some difficulty matching them up to the appropriate questions. So, how about this: I will write down all of the questions we need answered on the right side of a piece of paper and have it mailed out to you with your next catalog. Then, you can right down all of the answers you think you have ( Name, address, phone number, potato, credit card number, etc ) on the left side of the paper. Once that's done, you can draw a line from each answer on the left to the correct question on the right and then mail it back to us.
It'll be no more difficult that solving the kid's puzzles on the back of a cereal box. Now, I'm sure you've been bested once or twice by a box of Sugar Crisp in your life, but this should be down around Fruit Loop level. Hopefully putting it well within your realm of ability.
Hopefully.
Seriously?
Me: "And your address please?"
SC: "Uh......I don't know. Hang on."
Me: "Alright"
SC: "<Various commotion, voices, then a door opening.>"
Me: "......"
SC: "Okay, just hang on."
Me: "Alright"
SC: "<panting, wind, I can hear snow crunching. So he's outside.>"
Me: "........"
SC: "Almost, just hold on.........okay <pant> it's, uh, Barring Street."
Yes, ladies and gentlemen, he just ran outside and down to the end of the street through the snow to figure out what street he lives on. On one hand he probably shouldn't be trusted with a cell phone or indeed with any form of product transaction. On the other, you have to admire that for all of his alarming mental shortcomings he's still a problem solver.
Me: "Alright, but what's the house number?"
SC: "......Ah, fuck. Uh, sorry, one minute, let me get back. <panting and snow crunching as he runs back to his house>"
Me: "........"
SC: "Okay, uh, it's.....the number is 555."
Excellent! I applaud your progress, my friend. However, as effective as your embarrassing methods are, there is but one last hurdle to overcome. One that will not be so easily vanquished by your simian antics. A final, forboding trial that will test both your strength and your wits.
Me: "Alright, and what city are you in please?"
SC: "..........."
So.....would you like me to hold until you jog out to the city limits to check or sign? Or would you like to give us a call back after you've called a cab?
Okay Then
10:43pm:
Caller threatens to kill himself and blame me in his suicide note if his order doesn't arrive before Christmas.
I Think I Can Solve This One
SC: "I'm on your website and non of the videos will play! I click on them and NOTHING HAPPENS! How do I fix this!?"
Difficulty Level:
There are no videos on our website.
Thought Process
Oh, its coming up on the holidays, I should wish him Merry Christmas! But, wait, no, that might offend him if he's not Christian. Oh no, um, oh! Right! I can say Happy Holidays! No no, but than that might offend him if he IS Christian. What do I do? Oh God he's starting to wrap up the call, I have to say something! Oh god, oh god, think, Cathy! THINK!
SC: "MERRY BYE BYE!"
Me: ".....y-you too, ma'am"
I AM SUCH AN IDIOT.
annnd...er....well no not rest, cus I'm awake during the day now. Uh. Well, end scene.
Lets Try It This Way
Me: "And your phone number, please?"
SC: "Mastercard"
.....Right. Okay. It seems we have a bit of a problem here. Now, you do in fact have answers. But you appear to be having some difficulty matching them up to the appropriate questions. So, how about this: I will write down all of the questions we need answered on the right side of a piece of paper and have it mailed out to you with your next catalog. Then, you can right down all of the answers you think you have ( Name, address, phone number, potato, credit card number, etc ) on the left side of the paper. Once that's done, you can draw a line from each answer on the left to the correct question on the right and then mail it back to us.
It'll be no more difficult that solving the kid's puzzles on the back of a cereal box. Now, I'm sure you've been bested once or twice by a box of Sugar Crisp in your life, but this should be down around Fruit Loop level. Hopefully putting it well within your realm of ability.
Hopefully.
Seriously?
Me: "And your address please?"
SC: "Uh......I don't know. Hang on."
Me: "Alright"
SC: "<Various commotion, voices, then a door opening.>"
Me: "......"
SC: "Okay, just hang on."
Me: "Alright"
SC: "<panting, wind, I can hear snow crunching. So he's outside.>"
Me: "........"
SC: "Almost, just hold on.........okay <pant> it's, uh, Barring Street."
Yes, ladies and gentlemen, he just ran outside and down to the end of the street through the snow to figure out what street he lives on. On one hand he probably shouldn't be trusted with a cell phone or indeed with any form of product transaction. On the other, you have to admire that for all of his alarming mental shortcomings he's still a problem solver.
Me: "Alright, but what's the house number?"
SC: "......Ah, fuck. Uh, sorry, one minute, let me get back. <panting and snow crunching as he runs back to his house>"
Me: "........"
SC: "Okay, uh, it's.....the number is 555."
Excellent! I applaud your progress, my friend. However, as effective as your embarrassing methods are, there is but one last hurdle to overcome. One that will not be so easily vanquished by your simian antics. A final, forboding trial that will test both your strength and your wits.
Me: "Alright, and what city are you in please?"
SC: "..........."
So.....would you like me to hold until you jog out to the city limits to check or sign? Or would you like to give us a call back after you've called a cab?
Okay Then
10:43pm:
Caller threatens to kill himself and blame me in his suicide note if his order doesn't arrive before Christmas.
I Think I Can Solve This One
SC: "I'm on your website and non of the videos will play! I click on them and NOTHING HAPPENS! How do I fix this!?"
Difficulty Level:
There are no videos on our website.
Thought Process
Oh, its coming up on the holidays, I should wish him Merry Christmas! But, wait, no, that might offend him if he's not Christian. Oh no, um, oh! Right! I can say Happy Holidays! No no, but than that might offend him if he IS Christian. What do I do? Oh God he's starting to wrap up the call, I have to say something! Oh god, oh god, think, Cathy! THINK!
SC: "MERRY BYE BYE!"
Me: ".....y-you too, ma'am"
I AM SUCH AN IDIOT.
annnd...er....well no not rest, cus I'm awake during the day now. Uh. Well, end scene.
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