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Had a fun one today >.<
I had just gotten back from lunch and reading Cold Days when I encountered this customer.
Me =
RC = ranty customer
M = manager
Me: Hi, how you doing today?
RC: Where are your silk undersocks?
Me: Silk undersocks?
RC: Yeah, I called up here and some guy told me that you sold 'em. So where the hell are they?
Me: We don't sell those here, but we do have these... *points out our liner socks*
RC: NO! I called ahead and a guy told me that you had them! So where are they damnit?
Me: We do sell silk underwear and undershirts, but not undersocks. We might be able to order them...
RC: You dragged me here all the way from <X> (which is only 45 minutes to a hour away); you better damn well have it!
Me: Well, do you remember who you talked to...?
RC: Hell no! You think I wrote down his name or something?!
Me: Well, let me got talk to my co-worker...
At this point, after having been cussed at several times, I just wanted him gone. So tried to find out if my co-worker, the only male on the floor, had talked to him; no. So grabbed my manager who was walking by and told her what was happening. I was nearby for part of their conversation.
M: I'm sorry, sir, but I can't sell you what we don't have.
RC: A guy back here told me you had it, so you better damn well have it!
M: Sir, I won't have you talking to me or my outfitters like that. If you continue, I'm going to have to ask you leave the store.
RC: Get me my socks! Or I'm calling corporate!
M: Go ahead then!
I walked away at this point, but a bit later I heard:
RC: She don't know what she was talking about!
M: Sir, she does. She cannot sell you what we don't have. Now, the guy who you spoke to may not have, but she definitely does.
He eventually left after that.
Best line, I think, of the whole exchange, was his protest that we had dragged him to the store somehow. Really? I don't want you here with that attitude!
I had just gotten back from lunch and reading Cold Days when I encountered this customer.
Me =
RC = ranty customer
M = manager
Me: Hi, how you doing today?
RC: Where are your silk undersocks?
Me: Silk undersocks?
RC: Yeah, I called up here and some guy told me that you sold 'em. So where the hell are they?
Me: We don't sell those here, but we do have these... *points out our liner socks*
RC: NO! I called ahead and a guy told me that you had them! So where are they damnit?
Me: We do sell silk underwear and undershirts, but not undersocks. We might be able to order them...
RC: You dragged me here all the way from <X> (which is only 45 minutes to a hour away); you better damn well have it!
Me: Well, do you remember who you talked to...?
RC: Hell no! You think I wrote down his name or something?!
Me: Well, let me got talk to my co-worker...
At this point, after having been cussed at several times, I just wanted him gone. So tried to find out if my co-worker, the only male on the floor, had talked to him; no. So grabbed my manager who was walking by and told her what was happening. I was nearby for part of their conversation.
M: I'm sorry, sir, but I can't sell you what we don't have.
RC: A guy back here told me you had it, so you better damn well have it!
M: Sir, I won't have you talking to me or my outfitters like that. If you continue, I'm going to have to ask you leave the store.
RC: Get me my socks! Or I'm calling corporate!
M: Go ahead then!
I walked away at this point, but a bit later I heard:
RC: She don't know what she was talking about!
M: Sir, she does. She cannot sell you what we don't have. Now, the guy who you spoke to may not have, but she definitely does.
He eventually left after that.
Best line, I think, of the whole exchange, was his protest that we had dragged him to the store somehow. Really? I don't want you here with that attitude!
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