First time posting
Background: I work cashiering with two other people every day, and once in a while we get a phone call. Normally people who call ask what our hours are or if we have a certain item in stock.
Today the phone rings and one of my coworkers gets to the phone before me. After about 5 minutes on the phone she passes the call off to our manager. She is on the phone for 10 minutes before putting this lady on hold. She says that she is reading her entire shopping list off and asking many questions about each item. My manager leaves with a shopping basket and comes back with it full of all of the kinds of measuring glasses we have in stock. After another 10 minutes on the phone, and my manager urging this lady to go on our website, she finally gets off the phone. my manager says that she's gonna call back later.

Background: I work cashiering with two other people every day, and once in a while we get a phone call. Normally people who call ask what our hours are or if we have a certain item in stock.
Today the phone rings and one of my coworkers gets to the phone before me. After about 5 minutes on the phone she passes the call off to our manager. She is on the phone for 10 minutes before putting this lady on hold. She says that she is reading her entire shopping list off and asking many questions about each item. My manager leaves with a shopping basket and comes back with it full of all of the kinds of measuring glasses we have in stock. After another 10 minutes on the phone, and my manager urging this lady to go on our website, she finally gets off the phone. my manager says that she's gonna call back later.
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