Good one from the call center days...
Me: Thank you for calling Empire Wireless, this is CC how can I help you?
SC: You can fix my internet NOW!! You people are costing me thousands of dollars!
Note: I was not a tech support rep per se, but I could handle basic troubleshooting and minor fixes
Me: Ok, what's the problem?
SC: I have two wireless internet adapters that I use and right now both of them have virtually ground to a halt. I NEED these to work. I am losing money every second they don't work properly.
Me: I see your usage here, you're using a LOT of data, that's probably what's causing the slow speed.
SC: Of course I'm using a lot of data you idiot, I use these to run my business. I need them to get my orders promptly and keep track of my customers.
Me: You're also getting near your monthly data cap sir. If you cross it your speed will slow further and you will be charged extra for the overage.
SC: WHAT?!!! Oh hell no!!! The woman that sold me these told me my plan was unlimited data with NO OVERAGES. You will honor that!
(I look in the notes and see where the rep did say the guy would get unlimited data. Unfortunately she got her plans mixed up. The unlimited data plan is a business offering that costs more per month)
Me: Ok, I see it here. You were supposed to be on an unlimited plan.
SC: That's what I just told you, you idiot.
Me: I can get you on the right plan, but it is $20 more a month than what you're paying now.
SC: WHAT?!?!?!?!?!?! Oh no you will not!! The whole reason I chose THIS plan is because it was the lowest cost plan you had with unlimited data. You will honor THIS plan.
Me: There are two different plans sir. An individual plan at $XX/month and a business plan at $YY/month. One has unlimited data, the other does not.
SC: I don't care. Make it work.
Me: It's not possible to--
SC: MAKE IT WORK!!
Me: I CAN'T. The system won't allow me to alter plans. I can't discount one nor add unlimited data to the other.
SC: GRRRRR! That's it, I've had enough. Transfer me to cancellations. I am going to your competition, throwing these pieces of junk in the trash where they belong and suing you for every penny of the thousands in lost sales I've had because of this mess!!!
Me: Hold one moment for transfer.
SC: Thanks for nothing asshole.
Me: Thank you for calling Empire Wireless, this is CC how can I help you?
SC: You can fix my internet NOW!! You people are costing me thousands of dollars!
Note: I was not a tech support rep per se, but I could handle basic troubleshooting and minor fixes
Me: Ok, what's the problem?
SC: I have two wireless internet adapters that I use and right now both of them have virtually ground to a halt. I NEED these to work. I am losing money every second they don't work properly.
Me: I see your usage here, you're using a LOT of data, that's probably what's causing the slow speed.
SC: Of course I'm using a lot of data you idiot, I use these to run my business. I need them to get my orders promptly and keep track of my customers.
Me: You're also getting near your monthly data cap sir. If you cross it your speed will slow further and you will be charged extra for the overage.
SC: WHAT?!!! Oh hell no!!! The woman that sold me these told me my plan was unlimited data with NO OVERAGES. You will honor that!
(I look in the notes and see where the rep did say the guy would get unlimited data. Unfortunately she got her plans mixed up. The unlimited data plan is a business offering that costs more per month)
Me: Ok, I see it here. You were supposed to be on an unlimited plan.
SC: That's what I just told you, you idiot.
Me: I can get you on the right plan, but it is $20 more a month than what you're paying now.
SC: WHAT?!?!?!?!?!?! Oh no you will not!! The whole reason I chose THIS plan is because it was the lowest cost plan you had with unlimited data. You will honor THIS plan.
Me: There are two different plans sir. An individual plan at $XX/month and a business plan at $YY/month. One has unlimited data, the other does not.
SC: I don't care. Make it work.
Me: It's not possible to--
SC: MAKE IT WORK!!
Me: I CAN'T. The system won't allow me to alter plans. I can't discount one nor add unlimited data to the other.
SC: GRRRRR! That's it, I've had enough. Transfer me to cancellations. I am going to your competition, throwing these pieces of junk in the trash where they belong and suing you for every penny of the thousands in lost sales I've had because of this mess!!!
Me: Hold one moment for transfer.
SC: Thanks for nothing asshole.
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