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B*tches, Please!
This just happened about ab hour ago and I'm still kind of fuming! 
*Note: My store closes at 1 am. My MOD I was closing with likes to be out by 1:15.
At 12:58 I am asked to lock the door. Before I could finish clearing the area between me and the door, a young woman pops her head in.
SC1: Are you guys closing?
Me: In about two minutes.
SC1: Can I come in for just a second? (Never that simple, is it?) Do you have bridal lingerie?
Me: Yes. Let me ask. (turn to MOD) Is it okay if she comes in?
MOD: I don't care, just tell her we close at 1.
Me: You can come in.
SC1 leaves and brings with her SC2. By the time they get in it's 1. I jokingly ask MOd if I should kick them out now or give them a minute. I'm told to give them a minute and walk over there.
SC1: What time do you guys close?
Me: 1.
SC1: Oh, I thought you were 24/7.
ME: (with 8 staff, that's a laugh :rolling
No. We close at one. We have a sign outside that says we close at 1. We're open Friday and Saturday 10-1, any other day 10-11pm.
SC1: *rinse, lather, repeat* about 5-6 times
Me: Varies responses to no, dummy 1 AM. That and only that!
MOD shuts off music.
SC1: Are you alone? It's so quiet.
ME: No, she's over there. We shut off the music when we're closing. (TAKE A HINT!)
I move over to MOD and ask what I should do. She says give them another minute and then tell them they have 1 minute. I replace broken hanger, give them 2 minutes and tell them.
(4 minutes later or so) Finally SC1 starts moving, she kind of heads to the door with a product in her hand, but seems to still be in shopping mode.
Me: Do you want me to hold that for you for tomorrow..or?
SC1: No, I'm ready now. I'm paying for this now.
She proceeds to take a u-turn from the cash register back into lingerie. Meanwhile SC2 is on another rack. I am still new to the job to where I am not sure if I can say ok, you need to get out now!
Sc2: Are these half-off? *note: big 50% sign off above rack
Me: Yes, that's half off.
Sc2: Are these all half off? *Indicating entire department.
Me: Just that rack
During this, SC1 has brought up an additional product, has me check for a different size then goes to join her friend.MOD wants to get them out now.
MOD: I'm sorry girls, but we need you to leave now. We have a deadline of when we need to close. We need to close now.
SC2: (snotty as hell tone) Oh we know. We're ready. We're leaving. She'll just pay. *proceeds to rummage clothes.
B*TCH PLeASE!
We let you into the store as we are CLOSING! You are here quite a bit past close and you want to take on that tone? I had to bite my tongue from saying "OMG you are so rude!"
*Oh and on top of that they fuuuucked our door count (telling us # of customers) I asked for IDS SC1 forgot hers in the car. Sign with times, also states that you should be prepared to present ID.
*Note: My store closes at 1 am. My MOD I was closing with likes to be out by 1:15.
At 12:58 I am asked to lock the door. Before I could finish clearing the area between me and the door, a young woman pops her head in.
SC1: Are you guys closing?
Me: In about two minutes.
SC1: Can I come in for just a second? (Never that simple, is it?) Do you have bridal lingerie?
Me: Yes. Let me ask. (turn to MOD) Is it okay if she comes in?
MOD: I don't care, just tell her we close at 1.
Me: You can come in.
SC1 leaves and brings with her SC2. By the time they get in it's 1. I jokingly ask MOd if I should kick them out now or give them a minute. I'm told to give them a minute and walk over there.
SC1: What time do you guys close?
Me: 1.
SC1: Oh, I thought you were 24/7.
ME: (with 8 staff, that's a laugh :rolling
No. We close at one. We have a sign outside that says we close at 1. We're open Friday and Saturday 10-1, any other day 10-11pm. SC1: *rinse, lather, repeat* about 5-6 times
Me: Varies responses to no, dummy 1 AM. That and only that!
MOD shuts off music.
SC1: Are you alone? It's so quiet.
ME: No, she's over there. We shut off the music when we're closing. (TAKE A HINT!)
I move over to MOD and ask what I should do. She says give them another minute and then tell them they have 1 minute. I replace broken hanger, give them 2 minutes and tell them.
(4 minutes later or so) Finally SC1 starts moving, she kind of heads to the door with a product in her hand, but seems to still be in shopping mode.
Me: Do you want me to hold that for you for tomorrow..or?
SC1: No, I'm ready now. I'm paying for this now.
She proceeds to take a u-turn from the cash register back into lingerie. Meanwhile SC2 is on another rack. I am still new to the job to where I am not sure if I can say ok, you need to get out now!
Sc2: Are these half-off? *note: big 50% sign off above rack
Me: Yes, that's half off.
Sc2: Are these all half off? *Indicating entire department.
Me: Just that rack
During this, SC1 has brought up an additional product, has me check for a different size then goes to join her friend.MOD wants to get them out now.
MOD: I'm sorry girls, but we need you to leave now. We have a deadline of when we need to close. We need to close now.
SC2: (snotty as hell tone) Oh we know. We're ready. We're leaving. She'll just pay. *proceeds to rummage clothes.
B*TCH PLeASE!
We let you into the store as we are CLOSING! You are here quite a bit past close and you want to take on that tone? I had to bite my tongue from saying "OMG you are so rude!"*Oh and on top of that they fuuuucked our door count (telling us # of customers) I asked for IDS SC1 forgot hers in the car. Sign with times, also states that you should be prepared to present ID.
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