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This is the problem with not posting on here for a while, all of the suckiness just builds up until there's a giant...sucking...thing...okay I lost where I was going. Anyhow, here's some suckiness from around the call floor:
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SC: Your collections are belligerent!
Okay, so this is more of a bee in my bonnet than anything else. I hate when people use the belligerent out of context, and then they expect you to feel awed by their big word. Well you know what sir? You're just being bellicose, and you probably mean that our collections are "arbitrary."
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ME: Thank you for calling, blah, blah, blah
SC: GET ME A SUPERVISOR!
ME: Can I get some information first?
SC: NO! I am sick of dealing with the lower level! GET ME A SUPERVISOR!
ME: Let me check if one is available
SC: YOU BETTER HOPE THERE IS!
ME: It looks like their in a meeting right now.
SC: You're going to have to use a better excuse than that!
ME: No excuse, they're really in a meeting.
SC: Well, you better pull one out, I'm not fooling around.
ME: Ma'am, that's not happening. I can have one call you back if you wish.
SC: I *KNOW* they actually wouldn't, so I'll just *HAVE* to deal with *YOU*
Yeah...it turns out she was mad because we sent her two disconnect notices rather than one...a service her husband requested back in the day...hardly an emergency.
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ME: [opening spiel]
SC (in flawless English): I just requested to speak with a SPANISH person. Why am I speaking with this English person?
ME: I can get you an interpreter...
SC: I do not want an interpreter, I want to speak directly with someone.
ME: Well, since you just connected with me, I'm assuming all of our Spanish CSRs are busy.
SC: That's UNACCEPTABLE! I just requested a SPANISH CSR!
ME: I'm sorry, our interp...
SC: Let me talk to a manager.
ME: They're busy right now I...
SC: LET ME TALK TO A MANAGER! AND MAKE SURE SHE SPEAKS SPANISH!
ME: I'll have on call you back, but I can't guarentee what language they'll speak.
SC: IT BETTER BE SPANISH! [click]
The irony? That whole conversation took place in perfect english. I can understand wanting to speak the mother tongue, but throwing a fit about it is absurd.
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[this was in a letter received, it is paraphrase.]
Dear ARROGANT jerks,
It must be so nice to have a MONOPOLY on natural gas in [state] so you can gouge us as much as possible! We refuse to pay these late fees, we were only late by one month! This is *OUTRAGEOUS* and absurd. You people are corrupt and disgusting, and you think you can act like JERKS all the time!
Okay now, we get the "monopoly" thing a lot. If you know nothing of how business, economy, and natural gas works, this is a normal assumption. However, the problem here is: competing companies do not find it profitable to install a BRAND NEW pipeline in your neighborhood, just so you can get their gas. Instead of competing for your patronship, they instead choose to purchase other companies, or simply make do with their old lines, or put in lines in new housing communities. It's not a monopoly, it's "we were here first." Also, to avoid absing the way this works, we are monitered by a certain utilities commission that keeps us from "gouging" prices. However, we are jerks, you do have that right.
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SC: Your collections are belligerent!
Okay, so this is more of a bee in my bonnet than anything else. I hate when people use the belligerent out of context, and then they expect you to feel awed by their big word. Well you know what sir? You're just being bellicose, and you probably mean that our collections are "arbitrary."
+++
ME: Thank you for calling, blah, blah, blah
SC: GET ME A SUPERVISOR!
ME: Can I get some information first?
SC: NO! I am sick of dealing with the lower level! GET ME A SUPERVISOR!
ME: Let me check if one is available
SC: YOU BETTER HOPE THERE IS!
ME: It looks like their in a meeting right now.
SC: You're going to have to use a better excuse than that!
ME: No excuse, they're really in a meeting.
SC: Well, you better pull one out, I'm not fooling around.
ME: Ma'am, that's not happening. I can have one call you back if you wish.
SC: I *KNOW* they actually wouldn't, so I'll just *HAVE* to deal with *YOU*
Yeah...it turns out she was mad because we sent her two disconnect notices rather than one...a service her husband requested back in the day...hardly an emergency.
+++
ME: [opening spiel]
SC (in flawless English): I just requested to speak with a SPANISH person. Why am I speaking with this English person?
ME: I can get you an interpreter...
SC: I do not want an interpreter, I want to speak directly with someone.
ME: Well, since you just connected with me, I'm assuming all of our Spanish CSRs are busy.
SC: That's UNACCEPTABLE! I just requested a SPANISH CSR!
ME: I'm sorry, our interp...
SC: Let me talk to a manager.
ME: They're busy right now I...
SC: LET ME TALK TO A MANAGER! AND MAKE SURE SHE SPEAKS SPANISH!
ME: I'll have on call you back, but I can't guarentee what language they'll speak.
SC: IT BETTER BE SPANISH! [click]
The irony? That whole conversation took place in perfect english. I can understand wanting to speak the mother tongue, but throwing a fit about it is absurd.
+++
[this was in a letter received, it is paraphrase.]
Dear ARROGANT jerks,
It must be so nice to have a MONOPOLY on natural gas in [state] so you can gouge us as much as possible! We refuse to pay these late fees, we were only late by one month! This is *OUTRAGEOUS* and absurd. You people are corrupt and disgusting, and you think you can act like JERKS all the time!
Okay now, we get the "monopoly" thing a lot. If you know nothing of how business, economy, and natural gas works, this is a normal assumption. However, the problem here is: competing companies do not find it profitable to install a BRAND NEW pipeline in your neighborhood, just so you can get their gas. Instead of competing for your patronship, they instead choose to purchase other companies, or simply make do with their old lines, or put in lines in new housing communities. It's not a monopoly, it's "we were here first." Also, to avoid absing the way this works, we are monitered by a certain utilities commission that keeps us from "gouging" prices. However, we are jerks, you do have that right.
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