"I don't care."
Geez Louise, why do customers think I'm an expert in my department and can just pull items out of thin air that are perfect for what they need?
1. Customer comes in: I'm looking for a dress for graduation/a party/stupid crap.
me: Okay, is there a dress code of some sort?
C: No.
me: Is there a certain color you prefer?
C: I don't care.
me: Do you want it to have sleeves?
C: I don't care.
me: Do you want it to be a long dress, or a short dress?
C: I don't care.
At this point I get irritated and start picking up whatever dress happens to be near me.
C: No, I don't like that. I don't like that either. Nope. No. No.
2. Customer comes in: I need a handbag for my sister. It's her birthday and I have to get her something.
Usually when a customer comes in wanting to buy a gift I try to ask questions about the person, like what they wear, what bags they usually carry, what materials or colors do they prefer, what style do they like...blah blah blah. This guy wouldn't even give me the chance. He kept interrupting me, and a couple times even had the nerve to say, "Come on, you're the expert! I know nothing about this stuff. You know this stuff, you work in this department."
So I told him that unless I could get information about her, I don't know what to pick out for her. Whatever. I just picked up two bags and he chose the one he wanted. I'm glad he didn't have me ring it up for him, I'm sure it'll be returned soon. I hate helping people like that because it seems like the customer doesn't even care, they're just dumping their responsibilities onto the salesperson. You might as well give the person a gift card, that's how much thought was put into the merchandise that I picked out. Of course, if the person likes it, then the customer gets to take credit; but if the person doesn't like it, it's the salesperson's fault.
"Display only."
Also, if I tell you that the merchandise is display only and can only be ordered, then you can't buy the item that I do have. I hate gift giving days, because there are always dudes coming in at the last minute for a gift. I make sure to tell them at the very beginning that the items can only be ordered. Do they listen? No. This happens, every time:
C: Okay, I want this. I'll get it now.
Me: This is display only. I can order a new one for you, and it will be sent to you.
C: But I want this.
Me: You can't take this, as it's the only one we have. We only do orders on the items like this.
C: CAN YOU GET ME A MANAGER? Maybe she'll let me have it.
And then I start banging my head on the counter until my skull cracks and I pass out. I know it's a stupid rule, but it's what the venders want. Sorry you care so little about your wife/girlfriend that you decided to come in the day before the holiday to pick it up. Next time, think up a backup plan.
Geez Louise, why do customers think I'm an expert in my department and can just pull items out of thin air that are perfect for what they need?
1. Customer comes in: I'm looking for a dress for graduation/a party/stupid crap.
me: Okay, is there a dress code of some sort?
C: No.
me: Is there a certain color you prefer?
C: I don't care.
me: Do you want it to have sleeves?
C: I don't care.
me: Do you want it to be a long dress, or a short dress?
C: I don't care.
At this point I get irritated and start picking up whatever dress happens to be near me.
C: No, I don't like that. I don't like that either. Nope. No. No.
2. Customer comes in: I need a handbag for my sister. It's her birthday and I have to get her something.
Usually when a customer comes in wanting to buy a gift I try to ask questions about the person, like what they wear, what bags they usually carry, what materials or colors do they prefer, what style do they like...blah blah blah. This guy wouldn't even give me the chance. He kept interrupting me, and a couple times even had the nerve to say, "Come on, you're the expert! I know nothing about this stuff. You know this stuff, you work in this department."
So I told him that unless I could get information about her, I don't know what to pick out for her. Whatever. I just picked up two bags and he chose the one he wanted. I'm glad he didn't have me ring it up for him, I'm sure it'll be returned soon. I hate helping people like that because it seems like the customer doesn't even care, they're just dumping their responsibilities onto the salesperson. You might as well give the person a gift card, that's how much thought was put into the merchandise that I picked out. Of course, if the person likes it, then the customer gets to take credit; but if the person doesn't like it, it's the salesperson's fault.
"Display only."
Also, if I tell you that the merchandise is display only and can only be ordered, then you can't buy the item that I do have. I hate gift giving days, because there are always dudes coming in at the last minute for a gift. I make sure to tell them at the very beginning that the items can only be ordered. Do they listen? No. This happens, every time:
C: Okay, I want this. I'll get it now.
Me: This is display only. I can order a new one for you, and it will be sent to you.
C: But I want this.
Me: You can't take this, as it's the only one we have. We only do orders on the items like this.
C: CAN YOU GET ME A MANAGER? Maybe she'll let me have it.
And then I start banging my head on the counter until my skull cracks and I pass out. I know it's a stupid rule, but it's what the venders want. Sorry you care so little about your wife/girlfriend that you decided to come in the day before the holiday to pick it up. Next time, think up a backup plan.
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