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After reading this thread I was reminded...no, let's be honest here...This repressed memory was dragged kicking and screaming out of the bowels of my psyche.
I had a guy drop off his computer and he needed it fixed fast. Now I have no problems with rush jobs as long as the person is willing to pay me the extra to do the rush.
He was and his problem was simple enough to be able to have it ready in the 24 hours he gave us.
Next day I call him to let him know that the computer is ready.
Me - The Skruddgeinator
FDB - [smurf]ing [feminine hygiene product]bag
FDB - Hello?
Me - Hi there this is...
FDB - <click>
Lemme try this again.
FDB - Hello?
Me - Hi there, This is...
FDB - <click>
WTF? lemme try this again
FDB - Hello?
Me - Hi there, This is...
FDB - [smurf] off!<click>
At this point he earned the name I now refer to him as. Once more into the breech dear friends, once more.
FDB - STOP [smurf]ING CALLING ME YOU [smurf]ING PRICK!!!<click>
Noted it on the job order the times and conversations. Noted that the customer requested that we do not call him any more (and the exact words on how he requested it), showed it to the boss who then told me, "If he doesn't want his computer back today that's his problem. We're still charging him for the rush job"
Two days go by and the FDB finally comes into the store.
FDB - WHY THE HELL DIDN'T YOU FINISH MY GODDAMN COMPUTER?!? I [smurf]ING PAID FOR A RUSH JOB!
Me - You did indeed pay for a rush job and it was finished at 9:30 the day after you dropped it off. At 10am you were called and the call was disconnected. At 10:05 you were called again and the call was again disconnected. At 10:10 you were called again and I received only the phrase "[smurf] off". At 10:15 I called for the last time and was informed never to call you again.
FDB - I NEVER TOLD YOU TO DO THAT! I NEVER LOSE MY TEMPER LIKE THAT!
Me - And what are you doing right now? Your face is bright red, your volume is elevated, and I'm getting splattered by saliva when you scream at me.
FDB - <stands there with his finger raised and his mouth open. You can hear the sounds of synapses short circuiting>
Me - And yes indeed you did tell me not to call. I believe your exact words were "STOP [smurf]ING CALLING ME YOU [smurf]ING PRICK!!!"
FDB - That was you? I thought it was a telemarketer.
Me - You never let me actually say who I was before you hung up the computer. You tole me to never call you again and so I didn't. You owe $70 for the RAM, $45 for the installation of the software, and $25 for the rush.
FDB - I'M NOT PAYING A RUSH FEE! IT WASN'T DONE WHEN I NEEDED IT
Enter our third player, Dover Township's Finest (Police Officer). We've sold more computers to more cops than you can shake a stick at. Our client list includes 30 cops both uniformed and plain clothes and we sell around 10 a year to them.
DTF - Sir I suggest you calm down and pay the fee. From what I'm hearing and seeing from the job order you got rush service. It's not his fault you didn't call him near the end of the day if you didn't hear from them.
FDB - YOU STAY THE FU (turns around to see Uniform, Badge, and Gun) ck out of...uhm...<gulp>
At this point the FDB hands me his credit card without a word and I put the full charge on it. He takes his card and his computer and leaves without saying another word.
DTF - I just love doing that.
So let's hear your rush job horror stories
Mongo
I had a guy drop off his computer and he needed it fixed fast. Now I have no problems with rush jobs as long as the person is willing to pay me the extra to do the rush.
He was and his problem was simple enough to be able to have it ready in the 24 hours he gave us.
Next day I call him to let him know that the computer is ready.
Me - The Skruddgeinator
FDB - [smurf]ing [feminine hygiene product]bag
FDB - Hello?
Me - Hi there this is...
FDB - <click>
Lemme try this again.
FDB - Hello?
Me - Hi there, This is...
FDB - <click>
WTF? lemme try this again
FDB - Hello?
Me - Hi there, This is...
FDB - [smurf] off!<click>
At this point he earned the name I now refer to him as. Once more into the breech dear friends, once more.
FDB - STOP [smurf]ING CALLING ME YOU [smurf]ING PRICK!!!<click>
Noted it on the job order the times and conversations. Noted that the customer requested that we do not call him any more (and the exact words on how he requested it), showed it to the boss who then told me, "If he doesn't want his computer back today that's his problem. We're still charging him for the rush job"
Two days go by and the FDB finally comes into the store.
FDB - WHY THE HELL DIDN'T YOU FINISH MY GODDAMN COMPUTER?!? I [smurf]ING PAID FOR A RUSH JOB!
Me - You did indeed pay for a rush job and it was finished at 9:30 the day after you dropped it off. At 10am you were called and the call was disconnected. At 10:05 you were called again and the call was again disconnected. At 10:10 you were called again and I received only the phrase "[smurf] off". At 10:15 I called for the last time and was informed never to call you again.
FDB - I NEVER TOLD YOU TO DO THAT! I NEVER LOSE MY TEMPER LIKE THAT!
Me - And what are you doing right now? Your face is bright red, your volume is elevated, and I'm getting splattered by saliva when you scream at me.
FDB - <stands there with his finger raised and his mouth open. You can hear the sounds of synapses short circuiting>
Me - And yes indeed you did tell me not to call. I believe your exact words were "STOP [smurf]ING CALLING ME YOU [smurf]ING PRICK!!!"
FDB - That was you? I thought it was a telemarketer.
Me - You never let me actually say who I was before you hung up the computer. You tole me to never call you again and so I didn't. You owe $70 for the RAM, $45 for the installation of the software, and $25 for the rush.
FDB - I'M NOT PAYING A RUSH FEE! IT WASN'T DONE WHEN I NEEDED IT
Enter our third player, Dover Township's Finest (Police Officer). We've sold more computers to more cops than you can shake a stick at. Our client list includes 30 cops both uniformed and plain clothes and we sell around 10 a year to them.
DTF - Sir I suggest you calm down and pay the fee. From what I'm hearing and seeing from the job order you got rush service. It's not his fault you didn't call him near the end of the day if you didn't hear from them.
FDB - YOU STAY THE FU (turns around to see Uniform, Badge, and Gun) ck out of...uhm...<gulp>
At this point the FDB hands me his credit card without a word and I put the full charge on it. He takes his card and his computer and leaves without saying another word.
DTF - I just love doing that.
So let's hear your rush job horror stories
Mongo
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