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This is a great rule for everyone out there to follow. Now, I do not provide any customers with my personal e-mail, but have done so with the company ones I use. I have one at work, and I have two yahoo accounts I use primarily for testing purposes when customers call about e-mail trouble. It's a huge mistake sometimes to allow customers to see this because once they have it, you're their personal servant.
I had a lady, about two weeks ago, who called angry as hell, and demanded to speak directly to me. The moment I heard the name, I groaned, being I have spoken to this bitchy woman too many times. I did all I could to avoid her, but the rep said she insisted and would not hang up until I was free to speak to her. I finally took the call and was ripped a new asshole over it. She two weeks before, had been e-mailing my yahoo account, the one I used to test her issues with previously, that she was having new problems, and how dare I not get back to her right away. I advised her I had no idea she was trying to contact me, and asked why she didn't just call our number. "You gave me your e-mail, and told me I could contact you anytime with problems!" (Which, I did not tell her this, for this very reason). When she told me what e-mail address it was, I politely told her that address is one used only for testing, and it was not one I check on a regular basis for messages. "That's not what you told me when I called before!" I did not bite, just put on my professional smiling face, and told her I was sorry, but the procedure for this is to e-mail the link on our website or she can call in like all other customers do. "I never get what I want when I call in!"
I was curious and checked the e-mail cache, found at least 10 long, nasty e-mails from this lady. It got to where I had to put her on my blocked list because they continued even after her issues were resolved.
I had a lady, about two weeks ago, who called angry as hell, and demanded to speak directly to me. The moment I heard the name, I groaned, being I have spoken to this bitchy woman too many times. I did all I could to avoid her, but the rep said she insisted and would not hang up until I was free to speak to her. I finally took the call and was ripped a new asshole over it. She two weeks before, had been e-mailing my yahoo account, the one I used to test her issues with previously, that she was having new problems, and how dare I not get back to her right away. I advised her I had no idea she was trying to contact me, and asked why she didn't just call our number. "You gave me your e-mail, and told me I could contact you anytime with problems!" (Which, I did not tell her this, for this very reason). When she told me what e-mail address it was, I politely told her that address is one used only for testing, and it was not one I check on a regular basis for messages. "That's not what you told me when I called before!" I did not bite, just put on my professional smiling face, and told her I was sorry, but the procedure for this is to e-mail the link on our website or she can call in like all other customers do. "I never get what I want when I call in!"
I was curious and checked the e-mail cache, found at least 10 long, nasty e-mails from this lady. It got to where I had to put her on my blocked list because they continued even after her issues were resolved.
Shit happens! Believe me, the conversation I had on the phone with this woman was much more interesting that the e-mails.
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