People who want to watch

[CorDarei]

what i hated the most was when we knew it was quick fix, and then fix it and send the pc home, and then they're back 2 hours later with the same problem peeved, we had to have them come back in the back and show them what we did to fix it, basically showing them they're complete maroons.

Anytime a customer was in the tech area, i was generally unpleased about it (whether i was the CSR or a tech)

[Lilbutterfly]

I'll normally ask - If the person says yes, I'll sit still and just watch. Then again, I can follow most tech's speed and it only takes me once to learn. If I have a question, I'll just wait till the end to ask. But it doesn't really bother me, cause I'm used to having to walk people through step by step. I help in local stores when can with Tech issues, so it's nice to have the person actually interested in learning so that in the future they don't call in...

[Garand]

It seems some cannot correlate that time spent telling them what you're doing, or even calling to check on the status every 2 hours, interrupting whatever it was you're doing on it, and engaging you in a 15 minute explanation of everything you've done on the system in the past 4 hours, means that you're currently not working on the system, thus delaying its completion.

And I've been tempted several time to have the screwdriver "Accidently" slip, landing an elbow to the nose.

What kills me is when they watch you work, then complain to the boss that it took too long.

That, and this one lady that was convinced that we had to do her service onsite, despite the fact it required some techniques done best in shop, and the fact that it would have cost a helluva lot more onsite, becasue she and her aunt were convinced we were going to steal her company's information and wanted to watch us.