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  • Finer Points of Common Sense (inspired by Prof Dave as well)

    What's in a name?

    Under normal circumstances, I have all of your information in front of me. I had to sign a confidentiality contract per my employment that states, in a nutshell, that I'm not going to be a douche and maliciously do things with your information, let alone your account, regardless of how fun it might be. You are not entitled to my last name. I don't care if you really, REALLY want to know it with sprinkles and a cherry on top, **** you.

    Don't shoot the messenger!

    I'm terribly sorry to relay to you that your account's been disabled for nonpayment, quarantining your viruses, or simply because we have idiots in our organization that can't do a transfer order correctly to save their life. At this point, however, you are at my mercy. I'm not an idiot, but I do have a release button. AND since your account information is RIGHT IN FRONT OF ME, you can put money on the fact that IF I have to use your release button because you're being a douche, EVERYONE AND THEIR BROTHER IN MY DEPARTMENT AS WELL AS ANYONE ELSE WHO COULD POTENTIALLY ACCESS YOUR ACCOUNT WILL KNOW WHY I DISCONNECTED YOU. Shut up. Don't be a douche. And **** you.

    It don't work that way!

    If, upon reviewing your setup, I determine that there's no POSSIBLE way it could work like that, I'm not interested in the miracle that it has or may have worked before, regardless for how long it supposedly did. If I tell you a phone cord is not supposed to go in an ethernet port...If I tell you it shouldn't be possible to use both ethernet and USB ports in your modem at the same time...If I tell you you need to have your phone cord plugged into line 1...shut up, follow my directions, and **** you.

    Wait, YOU'RE the professional?

    I don't care if your mother's sister's best friend's roommate's distant twin's first cousin's jackhole of a retarded nephew set up your connection and they've had 700 years of IT experience. You called me, not him. If you want me to assist you with technical support, shut up. And **** you. For further clarification on me caring about how it IS setup as opposed to how it SHOULD be, please refer to the previous paragraph.

    Smallest violin in the world...

    You're dissatisfied with our service? You're dissatisfied with me? You're dissatisfied with our company in general? Guess what? **** you. Don't care and you can't make me. Actually, that's not entirely true. I DO care whether you're enjoying your service or not, but you can't MAKE me care about your service in the event that I didn't to begin with, so please shut up. If you want to cancel, don't expect even so much as a twitch out of me because, you guessed it, I DON'T CARE. And again, **** you.

    Nostalgia, eh?

    I don't care how "things used to be in YOUR day." I know exactly how they were in your day: NOT OLD AND DECREPIT, THOUGH THEY CLEARLY ARE NOW. Yeah, let's brag about how your computer used to be able to run a Quake server on a 56k, hurrr hurrr. Nobody cares, me especially. Even on the odd chance that I DO care, you can bet your ass I'm more than ready to get you off your line so I can continue to screw around while at work. Buh bye and **** you.

    Your jabberjaws do not equal commission for me.

    I am not lonely. I do not wish to talk to you for an hour because you are. Got problem? Get solution. In the case of tech support, you call me. In the case of loneliness, GET A DOG. Shut up and **** you.

    I am not a "nice guy."

    Wasn't in security and I'm not here. I'm fair and that's about it. I'm VERY good at my job, but not so much that I'm not willing to ask for help. In any case, do NOT expect me to go outside my support boundaries because "The last guy did it," "I'm a nice guy," or "BUT YOU'RE TECH SUPPORT AND CAN DO ANYTHING HURRR!" If I had a dollar for each individual thing I could POTENTIALLY support, I would buy your city and DEMOLISH it so you would leave me alone. If I'm feeling generous, you're being nice, it's something simple anyway, and we don't have a queue, MAYBE I'll help, but don't EXPECT it. EVER. And **** you.

    That's about it for now. Whaddaya think?
    Last edited by gunsage; 11-12-2007, 10:45 PM.
    You can find me on Backloggery, Facebook, Twitch, Twitter, YouTube

  • #2
    I think you need a tic-tac...lol.

    Comment


    • #3
      Sweet! I get a ****ing tictac!
      You can find me on Backloggery, Facebook, Twitch, Twitter, YouTube

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      • #4
        Rough day at the office, hon?
        SC: “Yeah, Bob’s Company. I'm Bob. It's my company.” - GK
        SuperHotelWorker made my Avi!!

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        • #5
          Nah. These are just general things that occur every so often. I'm actually having a fairly good day. Last call was a bit rough...it was supposed to be an issue where the customer couldn't access her master account. Unfortunately, since this was relayed by tier 2...that's not all there was to it. Without breaking it down into exact steps, here's what happened...

          1) Situation as I understand it: Customer cannot access e-mail. Found that customer doesn't have ANY e-mail addresses in our system.

          2) Put customer on hold and got assistance from one of my buds. Put on and took off various codes so as to create a master account for the customer. Took customer off hold.

          3) Okay, so ACTUALLY it's that the customer didn't have a specific sub account. Yes, I needed to perform the previously mentioned so as to create a master so she could create subs.

          4) Okay, so ACTUALLY it's that the customer DID somehow have this sub account, but can't access it in Outlook, even after adding back on sub account.

          5) Okay, so ACTUALLY it's that the customer had old e-mail accounts with another provider that weren't working anymore because, well...FORMER provider. On top of that, it wouldn't send/receive because the old accounts were set to default.

          6) Okay, so I couldn't actually VERIFY that she was sending/receiving 100%, but yes, she received my test message and there were no errors, so 45 minutes later, GOOD ENOUGH FOR ME TIME FOR LUNCH RIGHT NOW ACTUALLY!

          You can find me on Backloggery, Facebook, Twitch, Twitter, YouTube

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          • #6
            Quoth gunsage View Post
            6) Okay, so I couldn't actually VERIFY that she was sending/receiving 100%, but yes, she received my test message and there were no errors, so 45 minutes later, GOOD ENOUGH FOR ME TIME FOR LUNCH RIGHT NOW ACTUALLY!

            Nope, it's actually that she's trying to access her email server through her dishwasher, and her windows are all open letting a breeze in, so she needs to shut them, and her dog peed on the rug so she needs to clean that up.

            What a random call. I hate it when users have no idea how to describe problems over the phone.
            Jim: Fact: Bears eat beets. Bears. Beets. Battlestar Gallactica.
            Dwight: Bears don't eat bee... Hey! What are you doing?
            The Office

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            • #7
              We have a faculty member that calls problems in like that. Actually, we also have a staff member.

              The faculty member is our regining champion of 2 clicks resoultion. Thankfully, we were able to get her computer to accept our remote software client, so we no longer have to go up 3 flights of stairs to fix a problem with 2 clicks of the mouse.
              SC: “Yeah, Bob’s Company. I'm Bob. It's my company.” - GK
              SuperHotelWorker made my Avi!!

              Comment


              • #8
                The sad part about all of this is that even if I HAD known the whole problem, the exact same steps would've had to been performed, more or less. Yeah, the call may've been more like 30 minutes, but still. Some days, I feel like I'm in a Monkey Island style puzzle.
                You can find me on Backloggery, Facebook, Twitch, Twitter, YouTube

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                • #9
                  ...If I tell you it shouldn't be possible to use both ethernet and USB ports in your modem at the same time...
                  It shouldn't? I know the directions said not to, but I have it hooked up that way because it doesn't work otherwise! (Dad's Dell desktop won't connect except by USB, my Airport only has ethernet, both have been plugged in together for a year and a half now and the desktop and three laptops all work perfectly. Well, some of them won't talk to each other, but they all have working internet)
                  Now the trouble about trying to make yourself stupider than you really are is that you very often succeed.

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                  • #10
                    Its more of a shouldn't work, if it does, yea for you. Now if it stops working, too bad, we don't support it since it isn't supposed to work like that.

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                    • #11
                      ?? I thought they were both there so you could hook up two computers at the same time. That's what the ex and I did before I got the router.
                      SC: “Yeah, Bob’s Company. I'm Bob. It's my company.” - GK
                      SuperHotelWorker made my Avi!!

                      Comment


                      • #12
                        If that was the case there'd be two of the same type of connection. That makes more sense then putting in two different connection types, one of which requires installing drivers for the modem on the computer. That said, I hate any customer using USB and Windows 98 or ME. Okay, I hate anyone using USB with their modem as newer computers, XP or Vista, have ethernet so there's no need for USB.

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                        • #13
                          Quoth BravoOrig View Post
                          If that was the case there'd be two of the same type of connection. That makes more sense then putting in two different connection types, one of which requires installing drivers for the modem on the computer. That said, I hate any customer using USB and Windows 98 or ME. Okay, I hate anyone using USB with their modem as newer computers, XP or Vista, have ethernet so there's no need for USB.
                          Hey, interesting point. I take it you're talking about ADSL modems here, and that you're describing USA based services? I'm in England and as far as I can tell over here if its an ADSL modem it WILL be USB only and if it supports ethernet it's either a router or a router cleverly pretending its a modem.

                          Either way routers have got to be a support line nightmare as too many of the admin pages seem to have been designed by an evil genius who was in a hurry to finish and get back to plotting world domination, and of course no two are alike. Having said that I'm a big fan of routers myself as once they're set up they tend to stay set up if you know what I mean...

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                          • #14
                            Yeah, I've heard at least several hundred configurations that should NEVER work, but somehow did, but not now...boo hoo. The thing is, if it works, cool. It shouldn't, but cool. What I absolutely CANNOT stand is when something that should never happen does and then when it suddenly doesn't, in other words, returns to the way it should be...somehow we have to magically make something that should never have worked in the first place...work.

                            Here's another thing that bothers me and this happened earlier tonight: Magic techs. Don't get it? Well, here goes. A customer called in earlier because he could get his daughter's computer online on the...

                            - Same ethernet cable.
                            - Same modem.
                            - Same location.

                            That means that the connection is definitely working. He gets his computer back from the shop GUARANTEEING his computer can connect to the Internet...and it doesn't. Even sadder still, everything was fine in the computer...but the computer was the ONLY thing that had changed. All the settings were correct, but he couldn't connect. After about 30 minutes of troubleshooting...

                            Me: "Well, sir, I regret to inform you that everything is NOT okay with your ethernet card if this is the case."
                            CS: "Yeah, it seems that way. I just wonder why they said it could connect. I mean, I wasn't there...but I assumed they weren't just lying."

                            And that's just it...unless they were lying, it should have worked without a hitch. In other words, I got a call I shouldn't have gotten (and yes it was cold transferred) because a PC repair technician didn't do his job. Fun.
                            You can find me on Backloggery, Facebook, Twitch, Twitter, YouTube

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