PEBCAK calls

[Horsetuna]

"Hello. I put some ram into my keyboard, and I'm wondering how long it has to be in there?"

"I fell off the bus, and it was in my backpack. " The laptop was visibly bent... not really his fault but still amusing to hear.

"A girl kneeled on it." dented laptop

"My wife bought me a laptop for my PC." He had a wireless keyboard.

Something I read in a service ticket: cake Batter spilled on keyboard."

STory:

A gentleman also had a squeaky spacebar, wanted it replaced. No big deal, under warranty. When he came back to have it installed, he mentioned that the battery was acting funny. As I was told to, I went to the back, te tech said we hd to book it in. After talking about it, I could add it into the existing Service Ticket to be looked at while the keyboard is installed.

I went back out to talk to the man, who wanted to talk to the tech, who would notn look at it without it being booked in (This tech is like that. Not even the same tech as was doing the keyboard). The guy then said he wanted the keyboard and would get it serviced somewhere else. Which we could not do.

So he took his laptop and wandered off, saying he didnt want it serviced now... later on I find out he'd gone to a sales person who booked in his computer for the keyboard and the laptop, and he picked it up today (This was a few days ago). Didnt say anything of course, and I didnt get in trouble at least, but still...

[earl colby pottinger]

Power trip

He thought he had the power to push you to work on his machine ahead of others, when you refused he could not admit to himself that he was not the all powerful sucky customer he thought he was. One main point for him is he could not back down in front of you but he still needed his machine fix, so he went thru the store.

Had the same happen to me a number of times, amazing the excuses people will come up with to insist that you must fix their machine first, even if there are ones that have waited for a week and the parts just arrived.

Basic fact, a sucky customer is protecting his bruised ego.

[bigjimaz]

I read the opening post and understood the general meaning of what you posted Horsetuna. However being the computer-illiterate (at least the technical aspect of them ) person that I am I had no idea what the word PEBCAK stood for. I decided to let google, once again, educate me. It was as if a light was turned on when my search revealed that it was an acronym for Problem Exists Between Computer Chair And Keyboard. Suddenly everything you said became crystal clear.

I highlighted it just so some other person like myself would understand the meaning. I hope you don't mind.

Thanks for the lernin.

[freaktard]

I think it actually means "problem exists between chair and keyboard". At least that's how I always understood it.

[lordlundar]

Yeah, it means "Problem exists between chair and keyboard" in other words, the user. Computer and keyboard just means the cable or the port.

Although it does give a safety net for using the acronym.

[bigjimaz]

I just realized what I typed. Yes, it should be chair and not computer. I'll correct my error.

[crashhelmet]

We like to say "99.99% of all problems are caused by the loose nut between the chair and the keyboard."

[RoLleRKoaSTeR]

Where I am it is mostly between chair and remote control - don't know how to use/program a DVD recorder, or TV. That and RTF(riendly)M /

[IT Grunt]

I use PICNIC myself. 'Problem In Chair, Not In Computer'. I also use 'Seat To Keyboard Interface Error'. I've actually told some users that their problem was a PICNIC, and they didn't question it.

[Horsetuna]

Another one...

The other girl had booked in this woman, who sounded either foreign or just elderly. She was very polite, but she had called back because there's a program she HAD to have them find that went missing. This is the original problem description:

Had a problem with shaw internet went down and now customer has lost all files on the desktop.


And I think My Additional note made explains it all:

UPDATE: Called in, wants to have them find Solitaire and she is not sure where it is put it on the desktop with everything else.

Also, it seems that cheapness is going up in the town. I've had two customers today complain because their software problems were not covered by apple warranty. One was more wanting to return his 2000+ dollar Imac insteaad of pay 50 dollars to have it looked at.

[lordlundar]

Had a problem with shaw internet went down and now customer has lost all files on the desktop.

D-Hur? Wha?

Never mind. I'm gonna stop now before I lose whatever brain cells I have left.

[Geek King]

D-Hur? Wha?

Never mind. I'm gonna stop now before I lose whatever brain cells I have left.

Actually, it could be a VPN issue where the user was using a remote PC. If they were using the desktop through the VPN, it could seem to an unknowledgable user that their files dissappeared when the internet went out. Just a guess.

[Horsetuna]

I dont think she was the type ot have that. I do know the tech got it all back and even installed Soltaire for her again.

[Eric the Grey]

"Hello. I put some ram into my keyboard, and I'm wondering how long it has to be in there?"

I'm still scratching my head at this one.. How on earth did they put ram in their keyboard, and do I really want to know?

"A girl kneeled on it." dented laptop

Just makes you wonder.... Of course, my minds been in the gutter lately, so that may be why...

I read the opening post and understood the general meaning of what you posted Horsetuna. However being the computer-illiterate (at least the technical aspect of them ) person that I am I had no idea what the word PEBCAK stood for. I decided to let google, once again, educate me. It was as if a light was turned on when my search revealed that it was an acronym for Problem Exists Between Computer Chair And Keyboard. Suddenly everything you said became crystal clear.

I highlighted it just so some other person like myself would understand the meaning. I hope you don't mind.

Thanks for the lernin.

At least you bothered to look it up. Too many people wouldn't even do that...

I think I mentioned the user at one of our plants who could not find the power switch on the PC. After a half-hour, I finally told him he would have to wait until the day shift supervisor came in and ask them how to power the thing back on, and then call back if there was still a problem...

To be fair, the folx at our plants weren't hired for their computer skills...


Eric the Grey

[Horsetuna]

... I dont even REMEMBER posting that first one now. O.o